Cancel

Open app

Search

Sherwin-Williams Paint Store

5.0 (1 review)
Closed 7:00 am - 6:00 pm
Updated 2 months ago

Sherwin-Williams Paint Store Photos

You might also consider

Recommended Reviews - Sherwin-Williams Paint Store

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

1 year ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - Sherwin-Williams Paint Store

Lowe's Home Improvement - pet door flap won't stay closed so it lets the heat in along with the flies.

Lowe's Home Improvement

(28 reviews)

I purchased a washer and dryer set on 11/24. Delivery scheduled on 11/26 between 2-6 pm. I received…read morea call from delivery team at 5:45 "truck broke down, but we will arrive in 1.5 hours". I asked them to be sure that they would arrive at this time because we had waited 5 hours and needed to get on the road ASAP. I contacted my store at 8pm. The assistant manager, "D", contacted the delivery team and was told that they were leaving my subdivision because they could not find our house (impossible). Their dispatcher asked them to turn around, they said no. Rescheduled for 12/1. I took off again and they did not show! I went to the and asked to speak directly with the manager, "D", who rescheduled. I'm not sure why, but customer service called a different manager over. He contacted the delivery company and I was rescheduled for 12/5. I asked why, he rudely replied "Listen, I need to tell these people something, you will get it on 12/5 so take it or leave it". I attempted to explain that I was asking why because I would have to stay off another 4 hours and this would be the 3rd day I would be taking off, not to mention that we missed our Thanksgiving trip because the delivery drivers lied and stated that they were on their way to our home on 11/26. The assistant manager became more agitated therefore I asked that he cancel the entire order. He then told me to "cancel my own order in the app". I explained that this order does not show up in my app. He still REFUSED to cancel it. I asked for "D" the manager that assisted me by phone once again. His reply, "He's out to lunch and may or may not return within an hour". I asked him to provide the number to his corporate Customer Relations because his attitude and aggression was unwarranted. I spoke with CR about the my order delays, the assistant manager's rudeness and aggression towards customers as well as his refusal to cancel my order in store. They suggested that I return to speak with the store manager. As I walked in, I asked to speak with "D" who was standing there, BUT the customer service rep walked away summoned the "rude" manager over again to "come see the lady who was just here asking to see "D", she came back again". I asked the assistant manager why the rep summoned him again when "D" was standing there. He replied "I'll get him up to speed about what's going on". He asked for my information again and began to relay the wrong information to "D" as I was standing in front of both of them. I asked that he not pass along incorrect information. He got agitated again. I asked that he allow me to speak with "D" only because he seemed to be agitated again. Then a male customer beside me stepped over in front of me and told the assistant manager to "Have some sympathy for us as customers and stop being so rude. You are treating your customers as if this issue Lowe's is having with items not being delivered as promised is ours. Lowe's customers are losing money staying off from work on top of not being able to work and make money without our deliveries". The assistant manager "D" asked me to step away with him to defuse the situation. As a customer who has spent nearly $10k on Lowe's within the past year, I think customers should be treated with a little more respect and dignity. No manager should ever yell at a customer ESPECIALLY when we are calm and not at fault and need to have our issues with Lowe's resolved without being belittled at the customer service desk. Maybe Lowe's should reevaluate their third party contractors to prevent this from happening in the future.

We went to Lowes to look at new microwave and stove. We found a great set by Samsung which met all…read moreour needs. Austin In the appliance center there was very helpful and we were able to get our microwave that day and our stove the next day so yay. He also got a great deal using our military discount and a new Lowe's card sign up. Thanks Austin.

Sherwin-Williams Paint Store - paintstores - Updated May 2026

Loading...
Loading...
Loading...