Purchased a snow blower, when I brought it home noticed the funnel was cracked. Contacted the store…read moreimmediately spoke to one of the managers. He was great and said no problem they would swap it out and to continue to use it, plus the entire store knew it was broken, they shouldn't have sold it he said. When I contacted the store to follow a different manager said that was not the store policy and they would not exchange it even though that is what the previous manager promised he would do, not honor what was said! Additionally this manager was dismissive, and rude. I will never shop there again, terrible customer service. Find another hardware store and run far away from this one.. Their management is atrocious.

I just called Ace to confirm that they repair snow blowers and I was told that they do not!!! They…read moreshouldn't say they do, when they don't!!! Glad I called, going there would have been a wasted trip.

I was returning some wallpaper that I had purchased online and the young lady behind the counter…read moreValinda was very patient and kind. The cash registers seemed to freeze up so she called another associate and after just a couple minutes, they were both working fine. I received my refund. And everything was good. Thank you Valinda for making my experience so pleasurable

They have some parking spots that are dedicated to the rental vehicles, I parked in one because the…read moresigns that point this fact out are handmade and obviously was lost to the elements and I did not notice. As I returned to my vehicle an employee was near my vehicle and pointed this out to me in a rather rude way. I had my young daughter with me and her language was unacceptable. In 10 seconds I would have been driving away and nothing would have happened but she couldn't believe that I parked there. I'm not joking, she massively overreacted and now here I am posting a review that will reflect my experience. She could've chosen a different way, just like I'm choosing to spend my money at a competitor for now on.

Went in to get a stain match. The assistant store manager,…read moreIshmael, was extremely helpful. He worked with us on two different occasions to get the stain perfect. Great guy! Highly recommended.

Always helpful, customer friendly, and personable. I've seen this team in action even against…read moreunruly customers. Just ask, they're pretty good about servicing guests in a timely manner.

Isaac and Carlos were very professional. Installation was…read moresmooth and we are happy with the service. Now to try this new dishwasher!

OUTSTANDING......ABT ELECTRONICS My 92-year-old mother's TV…read morewas no longer working. My mother is severely disabled and cannot leave the house unassisted. I called ABT and spoke with Lou (his direct # 847-954-4140). I did some research before I called and liked the Samsung 55." 4K NEO QLED, originally $1,297.99, on sale for $897.99. Lou stated, "They had a sale starting tomorrow (Saturday) and that he could sell it to me for $651.00." Great! Lou said he could have it delivered next Tuesday. I explained my mother's situation and asked if it could be delivered tomorrow, on Saturday. Lou said, "I'll make it happen." Now that is exceptional customer service! Josh Hoffman was the technician who delivered and set up my mother's new Samsung TV. Josh programmed the Xfinity remote to the new TV, and my mother accidentally hit something that made the TV verbally announce everything she did. Josh asked if she wanted that, and my mother said no. Josh was quick-witted and a comedian; he had my mother laughing. You certainly can tell when an employee loves their job! THANK YOU SO MUCH, LOU AND JOSH, FOR MAKING THIS PURCHASE GO SO SMOOTHLY AND ENJOYABLE FOR MOM!

James and his crew repainted my finished basement and home theater with accent walls and a…read moreblacked-out ceiling for the theater. Walls were spot patched and all woodwork and trim was taped off. They covered all the furniture and the entire tiled and carpeted floor. They were very professional and precise (pun intended) and answered all my questions leaving nothing to chance. When they left everything was just as clean as when they started. I am so very happy in the end product and would highly recommend James and his crew to do any of your painting needs. Thank you, James, for a GREAT job!

James and his team did a fantastic job painting my front door and window boxes! He called back…read moreright away and showed up when he said he would.

I won't use anyone else for my painting and wallpapering needs. They are the best!!…read moreSuper responsive; reasonably priced; fantastic quality work. They came highly referred and I have not been disappointed in the 3+ years I've been working with them on different properties. Look no further for quality work. Kevin and Tony are the best!!

I called Naperville painting and Epoxy for an estimate to grind and paint the companies store room…read more Jerry came and took pictures. He was knowledgeable on the subject and he said Kevin would be sending a quote. i did get quotes from other companies and we settled on Naperville. They were very accommodating on the dates that we needed the work done by. The day that they were to start, Kevin asked for a deposit. The company wrote a check to Naperville Painting and Epoxy. Kevin called and stated that the bank bounced the check back because it should have been written to C&C painting. He came back and gave me the original check back and assured me that it was not cashed. Our bank said that it was. he took a picture and it was deposited. Kevin kept assuring me that it was not and that maybe there was a hold on it. The associates that came out did a great job and worked hard. The job was finished and I asked again about the check because the money was not back in the account. He told me he was working with the bank on it. Long story short, i paid the rest of the money without with holding the original deposit. I know, foolish me. Since then he stopped taking calls and emails. it was always one excuse after the other. Kevin knows that the money is owed but now all his voice mail is full and the Naperville phone number always bounces to his cell. I fell for the SCAM and still have not received a response. TOTAL SCAMMER. KEVIN SHOULD NOT BE TRUSTED.

We were overall disappointed with our experience. After shopping around for an affordable and…read moreavailable painter, we chose Larry. He seemed personable and provided a quote based on pictures, which was helpful, since we were still closing on our new home. Prices were exactly in our range. We were also very clear about the time frame for painting. He planned to start working a week and a half before we planned to move in. He and his assistant painted REALLY fast, finishing each floor in our house in a day. At first, I was impressed, but once we looked closer/moved in, we were disappointed to see missed corners and spots where we could see the old colors around appliances, trims, etc. We had to ask him twice to return to clean up those areas. The first time, he blamed the mistakes on his assistant. The second, he apologized, but blamed our timeline. We never needed him to finish that fast and as a manager, he should have reviewed his assistant's work. There are still issues, but we have not asked him to return because he spilled paint on our countertops, trim, and ceiling and its not worth the effort to clean after him. In the end, you get what you pay for *shrug.* The experience was disappointing because he bragged about working in Naperville and offering the same quality to everyone. Given our bad experience, I can only hope that is not true.

I was buying a gallon of paint at the local paint store and Larry the Owner who was also buying…read moresupplies helped me with my purchase and I was a complete stranger. Very nice of him and happy people like him are still around!

Had their painters come in while we were at work and everything was done as asked. I'd def hire…read morethem again. Thanks guys.

I waited a few months to write this as I hate leaving negative reviews. However, I'm still finding…read moresloppy painting spots in my home, which is pretty frustrating, so I hope this helps to improve their business. I had my whole place painted (walls and ceiling). The good: - pricing (although maybe you get what you pay for) - they're overall nice guys The bad: - Communication was lacking. It was difficult to get clear answers over email and when we talked on the phone he couldn't remember who I or my project was. - Sloppy painting all around. The edges around trim, doors, windows are not super straight and clean. Plus, after they were "finished" I found so many places that had not been painted at all - like around ceiling fans, lighting, and behind the toilet. I asked them to come back to correct, and they did the next day. - I asked them to take down bathroom fixtures (towel racks, etc) and patch/paint as I planned to install them in a different place. After completing the project, I asked where my fixtures were and was told that the guys must have thrown them out. Huh?? I never instructed them to do this. I said as much and Adrian said he would replace. The fixtures then magically appeared in a bag on my floor when I returned home. No apology or explanation. - I bought all the paint separately (my choice since I wanted something different) and confirmed how much they would need in advance. I then asked again on the first day and he said what I bought looked like plenty. Next day I am told that they need more. I get things can change once you start painting, but the paint wasn't on sale by then and it's pricey, plus I had to leave work to go to the store. And of course, they didn't use the extra paint I bought so it was wasted money. Also they didn't even seal the open paint cans when done.

Outstanding service . Trustworthy on schedule and excellent quality. They go above and beyond for…read moretheir customers. Owner is a Marine and he definitely shows it in the way he operates his business.

We had the BEST experience with Paint Platoon. They were on time everyday on the job and painted my…read moreentire house so quickly. They were always quiet, so quiet in fact that when we had guests they didn't even realize there were painters upstairs. Everything looks absolutely perfect, there's not a single imperfection. They changed the entire look of our house and it looks absolutely amazing. We highly recommend them and will definitely use them in the future for projects!