Usually I love this SW store but I called 5 minutes before they closed to place an order of 2…read moregallons of paint that I needed and I was literally across the freeway. Instead of the gentleman on the phone offering to help me, all he kept saying is I'm closing on 5 minutes...I'm locking up in 4 minutes. So now I will be taking my business somewhere else. I knew exactly what I wanted, didn't need to shop and could have been there in 2 minutes. Manager needs to train these people on customer service.

I needed a small quantity of touch up paint for my walls. Unfortunately - the quart my builder…read more left for me had dried up - but I was able you show the sales associate a large sample - a "4x4" chunk of the died paint to use as a color match. The associate refused to match the paint saying that he needed a sample from my wall and suggested I go home and cut out a piece of my wallboard - at least the size of a quarter! Oh- and it needed to be a piece that was exposed to the light etc in case my off-white paint had discolored. (My house is fairly new.) basically he did not want to bother with making just a quart and told me that only his top line paint was available in a quart. So - I offered to buy a gallon of cheaper paint and I told him I would be satisfied with a less than perfect color match since I just needed it for touch-up. He again refused telling me to go home and cut out a hole in my wall! I happen to have been a good customer of this location and had bought several thousand dollars of paint over the past few years - but the associate did not recognize me- and treated me like somebody who was just looking to use a 25% coupon for a small item which he did not want to bother with.

I went to this location to obtain some paint adhesive samples. All of the items were bent at the…read moretop. The case they were in was very dirty and made it difficult to read the paint name because the paper had curled so badly. I got to the front to check out and with all 4 associates in the store (that I could see) no one made eye contact, no one took a moment to say welcome in or we will be right with you, nothing. Terrible customer service. While waiting in line, I had to listen to blaring Tejano music. Not everyone likes that kind of music, so it is very rude and unprofessional to have it so loud. That belongs in a warehouse, not in the ears of your customers. I spent 17 minutes in line for 4 samples. I got what I needed, but I was completely turned off by the lack of care for customers. I will use the other store on Memorial and Kirkwood. They were helpful, and the store was quiet.

Guess I came on a bad day. Service was not very good. 30 min waits. Price of paint is just soooo…read morehigh

Getting paint here is the worst thing to do. One lady, Yaline, literally walks everywhere, takes…read moreher sweet time, and ignored another guy and I waiting in line to help 2 ladies who just walked up. She then acted like she didn't know who was here first, even though both of us were waiting for 15+ min in their designated waiting line that has signs and outlined in yellow. I had to engage her and ask if she can make 1 can of paint, which I already had the color ready and a picture of an already made can. If I didn't engage her, I guarantee you she would have ignored me for another 20 min. The lack of service in the paint department is ridiculous.

I came to The Home Depot on Highway 6 by Westheimer during a weekday last summer. I like the…read morewell-stocked shelves. I didn't buy anything at that time. But because of logical layout, I will be back. Oh, restroom was really clean too.

I have been using Heritage Paint for over 5 years for all of my painting needs. Every room in my…read morehouse is painted with Benjamin Moore paint from Heritage Paint. The owner and employees are helpful and polite. They have managed to match old paint colors for me. They recommended Benjamin Moore Aura Grand Entrance Gloss when I wanted to repaint my front door. It is specially designed for things like front doors. I don't have a storm door so the paint needed to be able to handle Houston's weather extremes - from rain to humidity to heat. I am pleased to report the Aura paint has held up beautifully!

My Experieacne at Park Hollow Floor Decor location has always been pleasent. The whole team of…read moreManagers and employees work very well togather. At my last visit Liz, Kian, David, George, Mesbah and the young man Andy at the register who helped me load my material were very helpful and Friendly. Thank you!

We used their shipping service for delivery to our home. The order included 8 boxes of tiles and a…read morebucket of mortar. Almost half of the tiles were broken and the bucket of mortar had busted open. The store blamed the shipper and the shipper offered no responsibility.

I needed paint samples for my new townhome. Since my contract painter has a SW account I went to…read morethe one closest to me. The store was clean and the associates were helpful. Unfortunately, this particular store doesn't carry the samples I wanted. I was looking for the large sample sheets with adhesive backing to put on the wall. I was told others stores carry them, so I will have to make another trip. My time was not wasted, though. I was able to get some good color ideas with the small swatches. Will definitely use this store again for quick paint needs.

I think Liverpool have this year's title in the bag. I think they will for Sherwin the Premier…read moreLeague. We find this to be a pretty good mid-price paint store that is located to the west of town, and it does the job, and you can usually find whatever you need. Service is pretty nice here and I guess every little area of Houston needs a paint store, and even though this is a big corporate one, it will get the job done and has friendly service. We came here specifically because our friend was opening a second location of his bar (best Pub ever) in the neighbourhood and needed some supplies. We helped him grab the stuff and slather it on the walls, and they're doing very well now, so thanks to Sherwin-Williams for being here and being convenient.

I bought a sample and a gallon of Benjamin Moore paint from Memorial Paint & Decorating on 2…read moredifferent occasions, and they were nice enough. I decided to start using them because it seemed like a nice mom & pop type store, and I buy paint fairly often. Today, I went in and a young man/teen was at the desk and neither he (nor the older man that waited on me previously) acknowledged my presence for roughly 3-5 mins. I'll never come back and will make sure not to recommend them in the future.

Having bought a house in this neighborhood, I've been here three times now. I am very happy with…read morethe employees there. I can call in a big order in advance and it is ready when I get there. After only three visits they know my name, are giving me a discount and help bring the paint to my car. They were also very helpful on deciding if I should switch from acrylic to enamel as I was not very happy with how the satin acrylic paints were showing a lot of brush strokes on my built ins.

Not to be confused with Bathing Buddy Works, which is what you respond when someone says they don't…read morehave enough hot water to give all of the Crickets a bath, but can do the lead singer only if that works with you? At this point it seems like we've been to every single location in town, Barbi is a big fan and that is why, but as time goes by it turns out that we haven't, as new ones emerge and pop up, or we discover new ones that were here all along, such as this. Indeed, it seems like she keeps on finding new locations, which is kind of bizarre, but here we are again at a location where she found a few things that she seems to think are not available at other locations, but it made her happy and making her happy is pretty much the only reason I exist and has been for a long time, so I continue to do so and I will continue to bring her to every Bath and Body location that she wishes to visit. I'm sure we will be back to this one even though we've only been here once so far.

I came in wanting to exchange 4 single wicks and 2 three wicks candles. When I first walked in I…read moretold the greeter that I wanted to do an exchange and they told me I will need to pay the difference. I said the policy did not changed and was there a memo or email sent out? And she said yes. I walked out and called cs. CS told me their policy has not change and I should do an exchange candle for candle even if the newer ones are more expensive. Got a case number and was instructed if they give me any issue I can provide the case number and they can talk to corporate. I came back 30 minutes later and when I got to the register they said the same thing about paying the difference. I had a receipt for 3 candles and the others was probably at home. The manager (Nicole) said since I paid less for the single wick I will have to pay the difference of the other newer single wicks and wouldn't let me exchange/return the other candles that didn't have receipts. I told them I have a case number provided by corporate and they can call about their policy. The manager said she won't call corporate and they don't need to. I was baffled. I step aside and called cs AGAIN. CS put me on hold and called the manager for about 15+20 minutes. CS told me to go ahead and do the exchange and they can stay on the phone. Another rep rang me up and the manager wants nothing to do with me. She did not talk to me afterward or look at me. While I was being checked out another customer besides ask about exchanging their items and the manager has the AUDACITY to say she has to pay the difference or get a gift card. When she was literally on the phone with CS about the policy!! The other customer opt for the gift card. When I was finished with my transaction I looked for the customer and asked to confirm if what I heard was right. She did indeed claim they said the policy changed. And she have exchange at other stores before no problem. Since this was a new year she wasn't sure and this was the only store that ever gave her problem. CS was still on the phone and heard everything and will be filing a complaint to the manager and will notify the district. I can't believe the disgruntle manager totally ignored their policy and made up their own rules even after talking to CS. I was in the store for a long time hoping it would be a quick in and out.