Excellent customer service still exists-- at Blodgett! At…read morethe suggestion of our local hardware store, I headed to Blodgett for some landscaping materials. I walked in overwhelmed by my many options and the math I thought I'd need to do to figure it out. The staff at Blodgett greeted me instantly and put to rest my anxiety. I browsed the beautiful outdoor area and greenhouses and came back into the store with a rough idea of what I needed. From there the staff took over: helping me to calculate how much dirt and stone I'd need; giving me suggestions for how to save time and money on my project; setting up delivery. Four days later, right at the time I asked for it, the stone and dirt were delivered and it was just the right amount. I would send anyone to Blodgett for their landscaping needs.

Lovely place, customer service are nice. Prices are high but for something in a small town that's…read moreunderstandable. They have pet food which is nice and some.nice homey items.

very nice staff, i recently just moved to the state and came here to buy a tv stand and a cool…read morecoffee table. the prices were very good and i was happy bringing some cool pieces into my home!

Don't waste your time and money on this trash. Bought a couch from the Watertown location almost…read morethree years ago. When it arrived, the bottom of one of the seat back cushions was torn across, exposing all of the stuffing. I called them numerous times and each time they said they would send a replacement. Here we are, almost three years later, and I still haven't seen or heard anything. Just got a flyer for their Fort Atkinson location, the Watertown one closed for obvious reasons. DON'T DO IT! Walmart furniture is better quality.

I purchased a grill a few years ago. Paid 50.00 for delivery and the man they sent was quite…read moreunqualified , he actually scratched the grill installing propane tank. I had to help him get the product and parts out of his vehicle. He then stood around waiting for a TIP. Today I was to pick up 3 screens that I had repaired. There screen man was kind enough to call me to explain that he did not have the product we discussed and a credit would be issued . Same woman who sold me the grill came behind the counter and started giving orders to a young employee who looked bewildered . I explained I had already paid for them and just wanted the credit applied to my credit card. She then proceed to tell me the credit would amount to approximately 12 cents and announced we were through and I was free to go. Then repeated i was free to go, I wanted to scream. I paid 99.00 dollars for three small screens. NO CREDIT. NO SATISFACTION. She needs a new OCCUPATION. I will never step foot in that store again.

Buyer beware: I visited ace hardware in Fort Atkinson looking for some dishwasher discharge tubing…read more The two individuals who helped me with this purchase invited me behind the counter of the key area. I showed them what kind of tube I was looking for and asked for 3 feet of 7/8 inch interior diameter tubing. A quick google search prior to entering the store showed that most places were selling this item for $1.00-1.60 a foot. I had trusted that Ace would be at least comparable. The tag that was provided to me to bring to the register showed a what I believed to be a total price between $4 and $5. It was only after that item was rung up I discovered that the price was $4-5 per foot. I went back in and spoke to the store manager at the time, Lupe, she informed that because it was already cut she couldn't return the item. I took that for what it was and decided to eat that cost as a lesson learned. After returning home, I discovered that the item was the wrong size. I thought surely now they would return the item for me. Nope! Lupe after examining the product herself admitted to me the item was the wrong size and mislabeled, an error that was not the fault of myself or anyone else working that day, still said to spite that fact she could still not return the item. Two other individuals including a Fort Atkinson police officer advocated for an amicable resolution to this issue but according to Lupe none was to be had because she was not willing to get in trouble for bending the rules (something I can understand but not respect). She indicated that I was rude and disrespectful to her staff. I admit I was a bit miffed after discovering the exorbitantly high price and then more so after learning that even after making an error they refused to make it right. For that I do apologize. Please take this as an opportunity to learn from my mistake and make sure that every item you purchase from that store is exactly what you asked for because if it's not no matter who's fault it is you may end up paying for it.