Even without receiving the paint yet due to the decision I need to make, I found Kaylee to be a…read morewonderful assistant and guide to help me decide the colors to paint in the home I'm moving into. She was attentive and listening and discerning what I had in mind. This assistance was greatly appreciated. I've use Sherwin-Williams paints before and I've been very pleased with them. Customer service to me makes or breaks a store's success. The store is definitely one to choose again, even though it's not the one closest to me, due to Kaylee"s kind, helpful, attentive, customer service.

So far, my rating is five stars considering using their website and printing out a barcode I could…read morebring to the store of the exact paint I wanted. I was waited upon quickly. The woman helping me appeared to be quite intelligent and noticed something on the paint can of the remainder of a cheaper paint I had bought, which I had overlooked and was essential to deciding on the paint to be used. They are good about calling you back to tell you the paint is ready and taking their time to be sure the match is good. Previous to going to SW, I went to one of the large home improvement centers to get a refill of paint. When I started painting, I noticed the color was quite different from what I had brought to get matched. I even had the code on the can. The software had been changed, upgraded, and that affected my paint, according to the employee who talked to me for over an hour about the problem. I decided I needed to go to a store just dealing with paint-good paint. I decided it is worth the cost to buy better paint based on videos I watched where they compared paints. I read the other review here and believe they were mistreated. I think this type of thing happens all the time where even though a person bought a lot of stuff, the transactions were not recorded. Happened to us at other stores, which is why we take steps to make sure our purchases are recorded by joining whatever we have to join. In this case, their online site.

Okay, Woody is rad. I came in with a few cans of super old paint from the same shop. We were not in…read moretheir system but he matched the paint perfectly. All their mixtures have changed, but he made sure our paint was the same. Good job man! Oh, hand sanitizers and mask are at the front door waiting for you if you need. #Woodyrocks

Excellent help from Christopher Speeks, because I needed a grey color from 2018 and he was able to…read morefind the exact color with detective work from some old receipts from a painter. I was SO relieved! I was afraid that I'd have to repaint a whole room, but I was able to do touch-ups thanks to him!!!!

Brought in a ceiling sample and the guy said I'll get it as close as I can but the sample was…read moresmall, he still Proceeded to do the match and I just trusted he would get me a ceiling paint that matched my sample and he never stated otherwise. I got home with the ceiling paint and it was yellow. I went back an hour later and said something went wrong well he argued with me and said I told you it might not match. At least Lowes shows you the color before you leave. I will buy my Sherwin Williams paint at Lowes from now on. Here is the sample I brought in and here is the yellow paint he gave to me. Buyer beware

Moving into a new condo, and am painting all rooms. I was there quite awhile picking various…read morechips, getting chips into samples, etc. They were excellent about making recommendations as to which 'finish' to buy for each room. Once I made my final decisions, they assisted in calculating amounts needed, got everything made up - and then carried it all to my car. I thought this attention to service amazing because - let's get real - how often am I going to be buying paint? But when I do - it will be here. PS - the quality of paint was amazing - so much better than the big box brands. SW paint may cost more - but it's worth it. Goes on smoothly, covers well. You use less - so cost ends up being comparable!

This is a new store for Sherwin Williams and I have already visited a couple of times asking for…read moreadvice and information. They are really nice and never seem to mind if I don't buy that much. We have a large project in the works and I will for sure buy paint during their next big sale.

From the owner: Your local Sherwin-Williams Paint Store in Franklin, NC, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies tailored to rural projects, agricultural properties, and specialty builds. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online.

Just left the store. The employees barely acknowledged my existence with only two other customers…read morein the store. I will be taking my business elsewhere. Very poor customer service.

Always a painful experience. Normally goes like this: ME:…read moreI'd like this paint (SW1111) in flat please, 1 gallon. SW: What kind of paint? ME: Looking around confused... Sherwin-Williams? SW: No, what KIND of paint? ME: Oh, maybe you didn't hear me, flat SW: No, I'm mean what kind... super-paint, extra-paint, ludicrous-paint, etc. ME: Whatever is cheapest SW: Doesn't work that way ME: I'm just doing touch ups so just give me the cheapest SW: Doesn't work that way ME: This is painful, anyway you can just sell me what i asked for? And I think i need a drink now... so directions to good brewery.

I had to come here to get paint chips. The store itself is clean and organized. The people that…read morewere working were really friendly and helpful. I got a few chips and I was on my way out. Take advantage of their sales quickly because they run out of paint before you know it!

From the owner: Your local Sherwin-Williams Paint Store in Greer, SC, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online.

Customer service has really declined at this location. Staff seem rushed, don't take the time to…read morelisten to what customers actually need, and the paint-mixing process feels careless. They mixed paint without showing me the result, and when I asked, I was told they couldn't because they "didn't have the supplies." It's surprising that a paint store would be so understocked. This used to be a place with consistently good service, but unfortunately that hasn't been the case recently.

I was only in here for a few minutes to pick up a quart of protective finish, but the team was very…read morefriendly. I had called ahead to make sure they had the product I was looking for and they let me know what they had as well as other stores in the area. I will be choosing this Sherwin-Williams locations over others in the area.