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    Builders FirstSource

    5.0 (1 review)
    Closed Closed
    Updated 3 weeks ago

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    7 years ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    1.9
    (26 reviews)
    $$

    I chose to use Lowes because I did not want to deal with an installer directly if there were any…read moreissues. Despite Lowes' assurances this was not the case. Sales person said installer would not be paid until I approved the job which was not true. Lowes never came to look at the job after the installation to confirm the issues I raised. I never heard from the sales person again or anyone at Lowes. 1. 70 pickets were not nailed in the middle; some had only one nail. I had to do that myself and used deck screws. (See Pics) 2. Very sloppy cuts on support posts. (See Pics) 3. Inconsistent spacing of pickets. Some not long enough. 4. Numerous design issues making it look like a DIY project. 5. Suspicion posts were not set deep enough in some areas. 6. Transition area at step downs were not covered with picket. 7. Significant amount of left over materials I paid for and installer was planning on taking home. (Side job??) 8. Site cleanup marginal. After learning how they were going to install the shadow box fence I asked the installer about alternative methods and the response was "it takes too much time". Lowes has a new "customer care" system that wears you out with bot calls and never allows you to speak to the same person. There was all kinds of confusion regarding delivery and pickup. Very long story but this was the worst customer service I have ever experienced. Summary: Terrible customer service ever experienced Misrepresentations/falsehoods/dishonesty Quality issues w/ the design and install BUYER BEWARE

    This rating range should start at zero stars. They do not answer the phone, A.I. phone system is a…read morenightmare. During Helene their staff was as vacant as normal, whereas Home Depot brought on extra staff and their credit card system ran inhouse only so you could make purchases with a card. Stocking is hit an miss most of the time, you need 100 rafter ties and their computer says they have 200, but you find only 7. I wanted to buy a microwave oven of a particular type that their computer said they had in stock, no they didnt. They said I could get it if I ordered it and paid for it, in about 10 days. I went home and bought it from Amazon and it was on my porch the next day, the price in this instance was the same. The company is impossible to contact, they have no email and they use Chat for questions, plus they now charge you $2 to pay the bill with a check. I just spent 3 grand on supplies for a home repair, every dollar was spent at Home Depot, I will never go back to Lowe's again, and the biggest insult? They just don't care.

    Builders FirstSource - buildingsupplies - Updated June 2026

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