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    Sherwin-Williams

    5.0 (1 review)
    Closed 6:30 am - 5:00 pm

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    8 months ago

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    Sherwin-Williams Paint Store

    Sherwin-Williams Paint Store

    (2 reviews)

    Because Antioch store didn't have Emerald in stock, 2nd can of Urban Bronze was purchased from this…read morePleasant Prairie WI store. First, clerk never even verified the color. Second she never even mixed color properly as I noticed pool of white paint and heavy green paint still floating on top. MOST importantly WRONG colorant formula! 7048 Urban Bronze should have white, black, maroon and deep gold, and NOT black, new green and maroon. After 12 hours of painting the banister railings, just to find out what I have is definitely NOT deep rich dark brown expresso color but greenish grey is outrageous. Not only she wasted my 12 hours and labor, she will have me waste another whole weekend sending all this crap off the banisters and rails. Sherwin-Williams cannot even mix the color correctly for the price they charge for paint. If you have too much time on hand and need to waste your time and efforts , Sherwin-Williams in Pleasant Prairie is for you. Edited for update: So today 10/2/22, my husband returned to the Sherwin-Williams paint store in Pleasant Prairie WI with both cans of paint. After waiting almost 45 minutes, now he was told they do not have the same Emerald semi-gloss base coat. When I called the store, clerk "explained" depends on the base color, colorant formula is different, so the result may vary depends on the base paint. In other words, regardless of the paint chip, finished color is a crapshoot. When I questioned this, she then said "Your husband didn't like the color (1st can of Urban Bronze)" so she "changed" for him (2nd can of paint) Running out of excuses resulting in now unintelligible lies. She rudely said store made reimbursement for paint then hung up the phone. For all I care they can keep every cent of it. But her sinking in 12hr painting (in addition to stripping wrong color) banister rails and carved posts would be a fair reimbursement.

    I'm very disappointed with Sherwin Williams I brought in a color sample for them to match via the…read morecomputerized color matching system. I made sure I had the adequate quarter-size paint sample the color did not match the sheen did not match and they will not take the paint back. I went to Lowe's and had the same thing done with their color match system Lowe's gives a guarantee that if it does not match for any reason they will take the paint back no questions asked. For the same quality Sherwin-Williams paint the Lowe's cost was less nd their guarantee was 100% so I'm confused how Sherwin Williams store stays in business. To me it's very poor customer service and I will never again go to Sherwin-Williams for anything. I will only be going to Lowe's from now on.

    Sherwin-Williams - paintstores - Updated May 2026

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