Basically had my rv for 2 years. 2 YEARS BASICALLY! Plus it got damaged while in their care and…read morethey refused to take care of their negligence. Lee was the worst to respond to texts, emails and calls. Hardly ever at the shop to make sure repairs get done timely. Worst experience ever. Beware and take your rv elsewhere.

I called them and they answered and came over quickly. My 40' MotorHome wasn't making power, at…read moreone point I was down to 35 on the highway, and almost couldn't get up overpasses. I had just driven over the great divide, and she'd down well. They fixed her up so well, that now I'm worried about speeding tickets. It's a very different motorhome now, and even more, fun to drive. They went above and beyond, even driving 2 hours to pick up parts. They are incredibly awesome.

in the first 24 minutes of buying an RV from them there was no brakes at all. trailer brakes were…read morecorroded and not even connected. in the first 24 hours we had to replace the toilet that leaked - spoke with previous owner and they were aware of the issue with the toilet. never repaired before sold. in the first week, the kitchen faucet (that they claim to have replaced) needed replaced because of it leaking. the washer needed replaced had a small leak that we later found that flooded the entire garage floor, that then needed replaced. in the first month the outside faucet area now needs fixed. To say we are beyond disgusted with this place is an understatement. We expected issues with a used camper. but within the first 24 mins? ridiculous. this has been issued after issue. We came from 14 hours. they told us they would take care of the hitch being put in, then when we got here they acted like they had no idea what we were talking about, but did end up covering all but $200. I would NEVER EVER recommend buying from here.

Do not use this Explore USA! We took our rv for warranty work and were called and told we owed…read morealmost $900. When we dropped it off we told them Dometic was sending us the part that was causing the communication error, there should have been no question it was there for warranty work. We had agreed to pay a diagnostic fee if necessary. We were never called with a diagnosis. The call we received was your rv is working (not properly) but working and you owe $8?? almost $900. We had an ac that was not recognizing our 3rd zone after replacing the zone 1 ac unit. Dometic, the maker of our units, sent us there for warranty repair service. Explore USA did not approach our issue as a warranty repair. After speaking to Dometic I was told Explore USA decided it wouldn't be covered under warranty so they didn't even try. My husband is a technician for another company and could have fixed the issue himself but didn't want to void the warranty so did as the manufacturer instructed. We were told the issue was the unit was wired wrong and we had a bad thermostat. Pictures were taken of the old unit wiring before it was removed to make sure it was wired back correctly. We feel that was a complete lie due to the fact before we took it to Explore USA the ac was working from the current thermostat. The issue was a communication error to the 3 zone. Do not use this service center unless you are good with spending your money without permission! And them holding your property hostage till you pay their fees!

Steven has an excellent service and great customer service. I would highly recommend him.read more

We spoke to the owner, Steve, on this past Thursday and we had him out on Friday to resolve a water…read moreissue. He got us going in less than 2 hours. He was thorough, friendly and honest--I would highly recommend Scatter Branch RV Services and specifically Steve Thomas A++

I am purchasing my first RV and Jimmy was such a pleasure to work with. He was responsive and…read moreprofessional. When I inquired about the service, he sent me easy-to-use documentation, and then dealt directly with the dealer on the day of the inspection - I didn't even need to be there. The report I got was extensive and gives me a lot of peace of mind in my purchase. And I got it less than 24 hours after the completion of the inspection. It was money VERY well spent and I'm happy to recommend Jimmy to anyone looking at RVs in the northeast Texas area.

My husband and I have a 2002 Jayco legacy camper, and Mr. Jimmy and Mrs. Ruth were extremely…read moreprofessional, friendly, and helped us figure out what our issue could possibly be with thorough diagnostics. Mr. Jimmy talked us through the issues, making sure we understood and knew what we needed to do on our end. Their professionalism and determination to find our underlying problem with our camper and why we were having issues gave us peace with their analysis, and 100% would recommend their business to anyone with a camper/travel trailer/RV! Thank you!

Nice, honest and helpful... meet Lee due to an emergency repair while traveling, we now use him for…read moreall our RV needs.

Had a problem with my heater in my 5th wheel while traveling through TX. He was very helpful when…read moreI called and talked me through the problem. (Bypass valve issue.). Really appreciated his help and knowledge.