I brought my truck in to have an oil change and I requested to have an estimate on replacing the…read morebrake pads. I brought my own pair but I was fully prepared to pay for their own brake pads we put on. When they brought the estimate they told me that since they had looked at the vehicle and removed the calipers they could not release the vehicle to me because they thought it was too unsafe to drive . When I pressed them on the topic they said that they I had to replace the rotors as well as the brake pads and I could not just have the calipers put back on and gone on my way. I ended up having to pay over $500 for the repairs that I did not ask for. When I ask for a copy of the policy that they were making these decisions on the manager told me that they would not provide any copies of their policies and told me that I had two choices. Either they would have my car towed back to my property with all the parts taken off and that I could fix it myself or that I pay what they asked for. I wish I could give zero stars . I will never do business with them again.

I have a 6500 Honda super quiet generator that I tried to get fixed at another Honda dealership in…read moreDenver. The shop in Denver was trying to scam me into replacing a motherboard in it due to an error code and told me that my battery was also testing low. Together the repairs would have been around $1300. Manny and the Service Dept of Valley Motors took a look at the generator for me while I waited and discovered that the shop in Denver put it back together wrong. Once they got it back together correctly the error code went away. Then they retested the battery and discovered it was fine too. What seriously needed to be adjusted, and all the other shops missed, was the O2 sensor. Thanks so much for taking the extra time and effort to run down the problem and make fine tune adjustments my generator needed. Now its running great. Woohoo! Thanks to Service Dept for being honest, and good at your job. Much appreciation!

Sold me a Corvette with a messed up differential had to pull over half way across the state and…read morepark the car in some random city and had them refund my money and pick up the car. They did reimburse cost related to travel , that's why I gave them an extra star. But that was after many many calls back and forth where they finally agreed. They should had made it right without hesitation knowing they were wrong but sales guy and manager treated me like another number. They should check the car completely knowing the customer has to drive the car back home to another state.

I inquired about a vehicle listed on their website. Kurt replied and I made an offer. Kurt…read morerequested pictures and vin number on my trade to get things rolling. That was one day ago and I hadn't heard back so I checked on line and their Madison, their online chat representative, checked and confirmed that the vehicle was still available. She then sent my inquiry to sales. Kurt then replied after a days delay and told me the vehicle had sold yesterday. That contradicted what I had just been told. Needless to say, my bet is on Madison. All told this is really a bad experience and an example of the poor customer service they provide.

BE AWARE BE VERY AWARE!! I have found the Billings Auto Group Kia to be a very very shady company…read more We purchased a car a year and a half ago, had to sell it because it was garbage. We thene went in to Kia to get our reimbursement of insurance, gap, service insurance and two or three other prepaid items, for the sold vehicle. We have now been waiting FIVE months for the reimbursements, in the five months they have ignored my phone calls, They have changed the contact person and did not notify me. I call one or two times a day, but they do not seem to care, They are absolutely ridiculous, I am now forced to go to the State Department monitoring Auto dealerships to get support. It has been a lot of work and stress to just receive a reimbursement, due back to me by law! They certainly had no problem charging me will over $6000.00 good morning for these items during the purchase.

Avoid this dealer at all cost there seems to be a lack of truth and honesty in their pricing…read more Their sales contracts make absolutely no sense as the dollar don't add up except of course there seems to be thousands of dollars missing from what they promise and what they will not put in writing.

We are driving Minnesota to NW Montana, hit a deer east of Buffalo, WY. Hammer service department…read moreis open on Saturday, 8-12, listed on their website. Mike, service representative, was awesome. He personally pulled out all the broken pieces of grill, assessed the immediate needs, told me to contact Billings Chevy for right headlight assembly, and the mechanic secured the oil cooler, which was completely flopping in the wind! Gave us great advice, start to finish 35 minutes. Absolutely incredible!

So friendly!! Hammer Chevy was the only place in town willing to fix our broke down truck the day…read moreof! They were so helpful and we really appreciated them fitting us in. I would highly recommend this place not only based on their service quality and friendly manner but also their willingness to help a broke down family in a hurry.

Having purchased a over half dozen vehicles at Fremont in past years I…read morecan honestly say it's due to their outstanding sales Associate Mark Smith. He's above reproach adhering to a strict moral and ethical code of selling vehicles. A rare commodity in today's business community. Over the years it's truly been my honor and privilege to call him a GREAT friend!!

Fabulous team, product, and service! Greg and Jason will treat you right on the front end and the…read moresupport staff have all been amazing. I don't think you can beat Toyota for quality. Hopefully this is the last dealership I'll ever need!

Yesterday 06-09-21 my Jeep Wrangler lost tire and rim on westbound I 90 about 20 miles west of…read moretown. I had to have the car flat towed back to town. I called Sheridan motors --after a long wait I finally got transferred to service manager. He gets on the line and I tell him my problem and he say he has no time to do a visual inspection and please take car to Firestone in town --then hangs up. I have seen and heard BAD customer service but he takes it to a new level. How much more trouble could I be in --heading for Seattle totally broke down and no help from this amazing dealership. With this kind of company service , Home Depot, Costco and Amazon will continue thrive Potential customers---customer service here is DOA. Ron R

I've always had my 2017 Ram 6.7 serviced by Sheridan Motors and they've always had friendly…read moreservice, but this time they went above and beyond and I couldn't be more thankful for the guys at Sheridan Motors! I work here in the summer and down south in the winter so when my check engine light came on a month before needing to head south I was worried I would not make my deadline out of here. It was an issue that meant I shouldn't drive so I left my Ram at the dealership to hopefully be able to be fit in before the end of the month. All my research about this check engine code meant not good things and the tech even thought he'd have to tear completely into my transmission to diagnose the problem, but he kept poking around and found that it was a simple pressure valve that they had in stock! They were able to fix my pickup and get it back to me way before my deadline to head south! Also they have Rotella T6 in stock right now so I scheduled an appointment to get that changed tomorrow. Thank you Kelly for all of your help. Such a relief knowing a dealership you can trust when you need them. Oh! I almost forgot! My truck was clean when I picked it up too! It definitely didn't sparkle when I dropped it off. Thanks again guys!!