I don't know what was going on the morning we were in this store, but you can be sure we won't be back. We believe in local businesses and chose to go here instead of the big box store in town. We were approached by an older gentleman shortly after we walked in and explained to him a plumbing problem we had with the cold water shut-off valve for the washer. We explained to him that we wanted Sharkbite parts to fix it. Shortly after he started helping us, he abruptly told us he was going to help someone else. A short time later, another older gentleman was sent over to help us. This man told us he didn't know much about plumbing but he would try. After explaining to him what we needed, he proceeded to tell us that we should not use Sharkbite and that no one should replace copper pipes. He then went on to tell us how we needed to sweat the copper, etc in order to fix it. This meant that we would need a plumber. When I asked about using Sharkbite at least temporarily since the water had to be shut off in our house until it was fixed, he told me not to bring the parts back to him when they broke. He was clearly agitated but for what reason, we didn't understand. He then grabbed a 3 or 4-foot piece of PEX tubing and tried to bend it about 8 to 10 inches from the end in order to show me how it could break. In his exaggerated struggling and thrashing, he hit me with the other end of it. I turned around and walked out of the store. The man looked at my husband and asked what was wrong with me. My husband explained to him that he just hit me with the piece of tubing and he then walked out himself. We went to Home Depot and was eagerly helped with kind and knowledgeable people. We bought the Sharkbite parts and fixed the problem in 15 minutes at a fraction of the cost that a plumber would have charged. Sharkbite rocks and so does Home Depot. The True Value man's rudeness saved us a lot of time and money. Even so, we are sorry True Value. We will be driving right by you to head to the big box store from now on. I would recommend others do the same. read more
