This Ace is NOT the place with helpful hardware folks. I went there on Christmas Eve with my son looking for a Christmas tree and encountered Scrooge. After price-checking a tree for us from a display that had "50% Percent Off" signs posted beneath them, she told us they were not on sale. I noted that the signs shouldn't be there then. She replied in the most condescending, hateful tone with an expression on her face that was equally hateful, "You're not from here are you?" She only apologized after I replied that if she was implying that I was stupid because I was not a local, I was glad that I wasn't local if they acted like her and/or treated customers as rudely as she did.
I can't believe she was so disrespectful, especially in front of my son. She made such a negative impression on him that he couldn't wait to get out of there. He was disappointed, too, because we had found an alternative to the other tree, but he knew we couldn't stay there. Likewise, I promptly put back all of the items I'd intended to buy and walked out.
Apparently, this isn't an isolated incident. I was at another nearby store and praised the employee who was being so helpful, explaining what had happened at Ace. Another customer overheard our talk and stated that he knew exactly who I was talking about (we don't know her name but he described her to me -- she usually works in the paint dept., he noted). He experienced the same sort of disrespect from her and, thus, will no longer go there to buy paint because of her.
I would have given this store 0 stars but I'm hoping that maybe the rest of the employees may be much more helapful. No other Ace store to which I've gone has ever had such a rude employee as her. l like to support locally owned businesses (as most Ace stores are) but I cannot support a business that allows its employees to treat customers this way. read more