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    Sheppard Pratt Health System

    2.0 (2 reviews)

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    6 years ago

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    Medpsych Health Services

    Medpsych Health Services

    2.1(7 reviews)
    3.2 mi

    Drs I've dealt with, therapist included are good, empathetic providers…read more I've developed good relationships with them. The staff is so inefficient! I refuse to use the portal anymore, either to message them, scheduling or paying them. One, you never hear anything back from them when you contact re:Rx, or any administration questions. The billing System is through PayPal, with no statement. Who knows where that money goes ? There website specifically states that a "critical error has occurred ". why can't they fix that...I brought it to there attention but to the abyss must be where it went. Their phone tree is nothing but a loop, often with no way to get out of it. the practice of holding appts hostage until billing is updated, needs 2 sides to enforce this threat. Then provide a more detailed way, or, how about the old fashion way? A/R dept with real people to respond to billing inquiries? Madison in customer service was polite in trying to help, but it's futile for she can't really rectify the situations. Not in her scope. Reviews are to help other people steer clear of problems in a business. This practice needs to use another customer service model.

    Don't recommend at all. The doctors and therapists are…read moregreat, I have never had a problem with them. It is the front office staff that I have a problem with and brings down the quality of care for this office. They lack any empathy, sensitivity (we are patients of a psychiatric office for a reason), and professionalism. I have often had to explain myself and my finances in front of others in the waiting room, which is totally unacceptable. I have to dispute many appointments because they can't get it together whether it be them scheduling appointments when the therapists are off. They want to charge me for anything possible . There is often no communication between the staff there because I have to keep explaining myself to different people and makes me believe they don't take any notes. Their attitudes are terrible towards us patients. Whoever is in charge of training needs to properly train the front office staff on better customer service. The phone lines are terrible. It will take me to a person but then they hang up. I had often tried to contact the office and they repeatably have the same problem that I have brought to their attention. The communication between the office and my pharmacy is a joke.This office could be amazing if it wasn't for the front office staff. The answers above do not reflect the front office but the doctors and therapists.

    Sheppard Pratt Health System - psychiatrists - Updated May 2026

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