Front staff is very dismissive unless you are a plastic surgery patient. I have an ENT referral…read morefrom my primary doctor and the person on the phone said "we don't do that here, Dr. Llaurado only does surgery" in a very valley girl tone. So, ok, they don't evaluate people for illness/cancer? Just wow. I pushed and said that he was the doctor I was referred so could she check and she said the doctor was booked out through September so... It was very obvious that they don't want to take regular ENT patients. If I wanted Botox or something cosmetic I'm sure the call would have gone differently! SMH

In December of 2018 I required surgery to remove a mass from my salivary gland. I had just…read moredelivered my second child and had concerns about going in for surgery soon after delivering. Dr. Llaurado not only answered all my questions but also provided much needed guidance throughout the process. He prioritized my concerns and was transparent from start to finish. He and his staff turned a stressful situation into a routine operation. My Husband and I are incredibly grateful and highly recommend his services.

My daughter was born "tongue tied" So she had to have a lingual frenectomy in order to be able to…read moreuse her tongue correctly whether it be for speaking or eating. He was the doctor my pediatrician referred me to. First impression of Dr. Michel was that he was polite and approachable. He made every step of the process pleasant and easy. I also got to him work during my clinical rotation while still a student. He removed a couple skin cancer lesions from a man and placed a few skin grafts. Meticulous is not enough of a description for the level of attention he paid to detail.

Front office staff will not do insurance verification. SO i never got an appointment . Even though…read moreI told her that I did check with my insurance and they did say she was in network and taking my insurance she said I may still have to pay out of pocket. I used to do insurance verifications and they take less than 5 minutes for a practitioners office to double check . They have lost a patient because of this lazy attitude.

Dr. Golgert is not only an exceptional physician, she truly cares about her patients.read more

I called your front desk at 3:59 pm this afternoon to inquire about a referral for a sleep study…read moreand was put on hold for 45 minutes before being hung up on without warning just now. I understand offices and staff get busy, but that was extremely disappointing.

Not sure where to begin. We showed up for two separate sleep studies that were scheduled by this…read moreoffice. Both times, no one ever came down to the door to let us in. Why schedule appointments, have us drive all the way from SLO, and then leave us sitting outside for 45 minutes with no follow-up? After the first time, I called the office to reschedule, and the receptionist was extremely rude--insisting it wasn't their fault. We then waited two more months for another appointment, only for the exact same thing to happen again. I would not recommend this office to anyone. The staff is unprofessional, unhelpful, and clearly unable to manage basic scheduling and patient care.

Dr.May helped me in a crisis with amazing kindness but even more importantly detailed, informative…read moremedical help that made all the difference in my healing. He truly is a "star" in the medical field. I am a medical professional myself and am often very disappointed in the quality of care that i receive; in this case I was stunned by the expertise of Dr. May and his ability to diagnose and find an appropriate manner of treatment for me. His caring manner and humor was the bonus of the day. I have referred many people to him and will continue to do so. He is the example of excellence that all doctors should aim for.

To say that Dr May has improved my quality of life is an understatement. I went to him after…read moresuffering with nasal congestion for 10 years and being dependent on over the counter nasal decongestions which were ruining my nose. He sent me for an MRI, which proved a deviated septum and enlarged turbinates. We discussed surgery at length and being an an athlete was most worried about being able to exercise. He explained in detail the physiological reaction to septoplasty and the recovery time. Anyway, I went ahead with surgery and within 24 hours I was breathing better than I have in over a decade. It has been less than a week, and he has reversed the effects of 10 years in a single week. Just like any surgery, post surgery was painful, but a week later I don't regret it a single bit. Dr May is one of the most thorough Doctors I've met, and a cool and funny guy to top that.

For various reasons, I rarely do medical reviews, but there are exceptions, such as this one…read more Dr. Stewart is a warm and friendly fellow with a great bedside manner. Dr. Stewart is part of this ENT group which is in SLO near the airport. While it can be a challenge to get in since many specialist are rare in our county and one always has to deal with the rules of any given HMO or PPO, in general this group has come through for me. Unfortunately, I have this chronic nagging problem with impacted ear wax that happens every few years or so. Sometimes, it can even result in an infection, and PCP's do not have the equipment nor skill to deal with it. ER's & Urgent cares are useless as well and can make it worse by trying to irrigate with a syringe when you really need a tiny suction device with the skills of a good ENT. Even though I have had some prior more painful disimpactions done, this one did not hurt a bit. He also used some water to rinse a bit and then prescribed some antibiotic for that ear, and some topic steroids for Otitis Externa. The front desk people & office manager also helped alot with expediting everything and could recognize that I was suffering, so the compassion was very welcomed. Also upon further thought, I asked if somehow we could set up recurring appointments, in the future, at about 11 month intervals, and they said it would not be a problem. While this condition has been happening to me for about 30 years, this is the first time, this option either occurred to me, or was offered. Since I do not see moving again, this is a viable option now, and will prevent the problem before it becomes really severe & urgent again. Over one's life... with moving, job chances, insurance changes, and such, it is really hard to think about reoccurring appointments with some providers...so this is really welcomed. I not only would recommend this MD & ENT group for locals, but for others to think about reoccurring appointments for things that they may have not thought of before. After all, quite a few Optometry or some dental offices keep at you for future care, but few others do...except for one local GI MD that I have...which was an inpatient invasive procedure, pre-vaccine, & not welcomed. It is often hard or impossible to tell the difference between greed and caring...or sometimes it can be both. Who really knows in what proportions? Of course, the pandemic made a already dysfunctional pseudo-system worse, and few if any HMO's nor PPO's really care about real follow up care....even if it really saves them money in the long run. For them, they just raise the rates or cut/limit care, or even that you will change to another insurance...so as long as they make a profit...even if they are pseudo-non-profit. In any case, this experience with this MD & this group was stellar. I thank him & them for displaying compassion, kindness, & for being helpful.

We're not at our best when we see the Dr. since we don't feel good. A top general surgeon in the…read morearea recommended Dr. Stewart and I can see why. He put me at ease right away. He was kind, professional and took the time to listen. After seeing 3 previous Drs., he was the one to get to the bottom of my problem and put me on the road to recovery.

Bad dizziness at all times. Have to lie down , difficulty…read moreWalking..makes me sick to my stomach.,

Great care & knowledge of ear surgery! Doctor really knew her stuff & diagnostics of proper…read moreprocedure!

She made us wait over a week to tell us she deny my little ones referral because he was a child!read more

Dr. Molin is an uncaring doctor. I have had many interactions with many doctors over having AIDs…read moresince the 80s. I have been cared for by local doctors in the San Luis Obispo area, as well by doctors of Harvard, Stanford, and UCSF. In all my years of seeing so many doctors, I have never met a doctor as unprofessional as Dr. Lisa Molin. I refer to her as Dr. Moron! I saw her for an inflamed submandibular salivary gland. She looked at me from across the room and told me that all my problems were due to lack of hydration. She didn't get close to me or feel inside my mouth with a gloved hand. I had calcium stones that, if she felt around, could have detected them. I got a terrible infection as a result of the blockage. To me, it came across that I was just a thing (not a human being) that she wanted to get it over with and send me on my way. She is a total discredit to her profession. STAY AWAY FROM THIS SELFISH DOCTOR!!