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    Shepherd Motors

    4.0 (5 reviews)

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    Halfords Autocentre - Chelmsford

    Halfords Autocentre - Chelmsford

    (1 review)

    don't know where to start. I never complain about anything so for me to write a bad review means I…read moream seriously disgusted and appalled by the way I was treated at this centre. To start with I had to ring the centre 3 times trying to find out what was going on with my car getting a very rude man on the phone every time. I finally got a call back at 4pm after dropping the car off at 9am telling me my car had failed and needed £600 worth of repairs doing, I was so shocked by the news I asked for a breakdown of exactly what needed doing & prices etc he then became even more short tempered & rude thinking just because I am a girl I would just hand over the money. I started ringing round getting quotes for what he said needed doing & instantly knew he was ripping me off. I said I would take the repairs elsewhere & bring it back for the retest first thing in the morning. As he had left it so late to let me know about the car I was rushing around like crazy to get the bits fixed as it had to be back first thing in order to get my free re test. It was the most stressful evening & morning but I was able to get the car back to the garage first thing in the morning. When I arrive at the garage explaining I had it all sorted & just needed the retest he then seemed annoyed that I had managed to get it done elsewhere all for £170!!!!! £430 cheaper than what they had quoted I was appalled!!! He then went on to tell me he couldn't guarantee a time for me retest, even though he told me to get it down first thing in the morning in order to get it down. I was fuming!! I had to arrange transport to get to work but because I finished late, they would be shut the time I finish. He finally seemed like he wanted to help me an offered to leave it outside if I left my spare key. Once I finally made it back to Chelmsford after having to get the bus & walk across town to get to this joke of garage my car is no where to be seen. I honestly thought the garage couldn't get any worse, but of corse it did. I cannot explain the rage I was feeling. I later find out the mechanic told them to bring the car in. So he clearly was seriously taking the p**s out of my life! I am so upset with how I was treated & think it's disgusting how people like this can still have a job. I would seriously recommend everyone staying away and if I had the time I would be standing outside with a board telling everyone to stay away I am that appalled!!!!!!! Oh and just to add, he then added a list long of advisory repairs on my retest that hadn't flagged up on my first test!!

    Shepherd Motors - smog_check_stations - Updated May 2026

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