these guys are simply the best. they fitted me in for an exhaust replacement with no notice. Before…read moreany work was carried out i was quoted and the mechanic brought me under the car to show me exactly what work needed to be carried out . P&M repairs made me feel at home and at ease that my car was in good hands. thank you again

From the owner: Cars and Vans Repair, Servicing, Diagnostic, Brakes Repair, Clutch Repair,…read more New and Part Worn Tyres, Timing Belt Repair, Exhaust Repair

Excellent friendly, courteous, efficient, speedy service…read more I rang them with a warning light on my dashboard, of my Vauxhall Zafira, and took the car to them straight. 10 minutes later I was back on the road, sorted and feeling safe to drive my car. WELL DONE AUTOTECH. One happy lady x

From the owner: Unique Bronze,Silver and Gold Service plan Car Air…read moreConditioning Car Gearbox repairs Car Servicing Clutch replacement Engine Diagnostics MOT Brakes / Shock Absorbers Car Batteries Car collection and delivery Car Exhausts Car Repairs Car Safety Checks Car Tyres Car Welding Cheap car tyres Classic Car Service Engine Management Fleet maintenance Mechanical Repairs Motorhome MOT and repairs Wheel Alignment Wheel Balancing

I have never dealt with a more unprofessional business. Ross was difficult, rude, patronising and…read moreconfrontational. I was experiencing slight scratching during gear shifts - I'd like to highlight it wasn't a major issue I just wanted it sorted before it became a bigger issue. I went in for a clutch and flywheel replacement. 3 weeks post work done, the van would go out of gear (DSG gearbox) and lose power randomly. I contacted Ross to ask about it considering the van was still under warranty and that's when Ross changed. Made it very clear it could not possibly be his fault without even looking at it. I asked if he could have a look at the clutch as it's still under warranty and clearly there is a gearbox problem and his response was "there's not a good enough reason for me to look into it. And you wouldn't want to lose a days wages to look at something you have no reason to look at". WHILE UNDER WARRANTY! The entire phone call he was being patronising and refusing to listen. The only way he was 'happy' was if I just agreed with what he said. Which was that it could not possibly be his fault. I called another gearbox specialist, for a second opinion, which I am entitled to. They told me that there's a few things that don't sound right and to check what certificates they have. They also questioned why he'd touched the mechatronics when it didn't need touching (he stated he didn't touch it, but sent me a video where it was on the table). Ross became extremely aggressive over this. He said if I've got something to ask to not cherry pick what others say, and that I should've just asked from the beginning if I was so worried he didn't have certificates. I took it in after some difficult conversations for his employee to scan it for faults. His employees stood there and laughed at me saying they've done nothing wrong. At this point I was not only upset, but extremely frustrated and confronted them about what was funny. I rely on this vehicle for work. I took it home again and the glow plug light came on, would completely lose power (happening on motorways). I called Ross again.. only to be met with the same aggression. I can't leave a review long enough to explain every detail but it went in again. This time he said it is a TCM fault but not caused by him.. coincidence. He said he was 95% sure it was one part of the TCM, so we could replace just that to save me money. He said if it's not that, and it doesn't stop working straight away then it's not his responsibility to fix it. Bear in mind I was obviously relying on the person who was supposed to be the expert in these situations to diagnose the issues correctly. You can guess what happened - drove home and couldn't move the van again. Engine light came on and this time it just didn't drive at all. This was the day before Ross stopped working over the Xmas break. I called him AGAIN, in tears, explaining it had gone, but worse this time. Ross was understanding during this phone call, said to bring it in and once he's back in after Xmas he would have a look. Had it towed over there in the new year. He agreed to give me a partial refund for the part but not labour (which was more than the part). This time it was a new mechatronics. In a previous conversation (which I luckily have evidence of), he stated £2000 was too much for a mechatronics (what I was previously charged) and that it costs around £1600. Funnily enough, when quoting me for the mechatronics it now cost £2300, and with the 'refund' of the part he was giving me back it was costing £1600. It just feels like a lot of coincidences. To top it off, because I had to have it towed, it had no fuel in it. He kindly said they'd put some in. They put £20 - which I was charged TAX - all on my invoice. Ross, I have never been more uncomfortable around a professional. I was so desperate to have my van fixed I didn't have the strength to stand my ground but I will now. My van has just gone in for some other issues and they've found damage to the gearbox mount. I will be contacting your solicitors. PLEASE AVOID.

Can't thank Ross and the team enough saved me £4,500 by not using Mercedes to fix my gearbox…read more Highly recommend!!!

Huge thank you to Colin for rescuing my elderly Mum in the snow when her breakdown company couldn't…read moreeven pick up the phone after hours of calling. I'm so grateful you got her home safe and well, thank you

We are a Mercedes specialist in Romford,We only use Mr Big as they are very professional , always…read moreon time and very reasonable rates.

I took my car to Big M Welling recently for a major service after reading recommendations on an…read moreonline forum. They were prompt, courteous and professional throughout the experience. The car was ready at the time specified, and they didn't charge me for any made up extras or parts/services I didn't need. The price was less than half of what the local main dealership was charging, and they also stamped my service history. I haven't had my car checked anywhere else since the service, so can't 100% confirm the quality of the work, but I haven't had any problems since.

Excellent service, the team was very helpful and polite and above all very professional…read more Definitely would recommend this garage for your vehicle needs excellent value for money, and service was exactly as they explaine, no scary surprises and increased bill.

From the owner: At G.S garage services & mot ltd, we cater for all of your motoring needs. You will be warmly…read morewelcomed and be given the advice and assistance you require, courtesy of our friendly and professional staff. We are authorised by DVSA to carry out MOT on classes 4,5,& 7 vehicles. We carry out full services, interim services and oil changes. We also carry out work on suspension, brakes, exhaust, engine work, batteries,electrical and mechanical work. We do work on all types of vehicles from sports cars to classic cars, small vehicles to vans and trucks. We are your local family friendly garage for all your vehicle needs.

used this garage for many years and always found graham to be extremely helpful and also very…read morereasonable. Nothing seems to much trouble for him and you get a personal service. Well recommended.