We have had batteries replaced a number of times at Shepherd. We've been basically satisfied although one time, after replacing a battery, the watch didn't work. They said they don't repair watches so we took it to a place called Sarasota Watch Company on Tamiami Trail. They told us that the wrong battery must have been put in because the mechanism was fried. We had them replace the mechanism and had forgotten about the incident. On Wednesday, June 6th, we brought a Disney watch to Shepherd for a battery. After they put the battery in, they said that the watch was working , but when they put the back on, the hand fell off. They said they didn't want us to wait while they reattached the hand and told us to come back.
We came back today June 7th. They said that the watch wasn't working after they put the hand back on and repeated that they don't fix watches. I said the watch was working after the battery was replaced and that they knocked the hand off and now it's not working. The owner then came out and said, "It's a cheap watch. What do you expect; it doesn't hold up." She was arrogant, smug, and condescending. She should have told me before she put the battery in that it was a cheap, and fragile watch, and if something goes wrong, she's not responsible. Then it would be my decision to let her go ahead and replace the battery. Not tell me after she breaks it that it was cheap and of course, it would fail to work.
So I took it to Sarasota Watch Company, where they had repaired Shepherd's first blunder. They said that Shepherd had tried to glue the hand back on and the glue seeped into the mechanism freezing the works. The watch was dead permanently. Shepherd was negligent, deceitful, and dishonest in not taking responsibility for their mishandling of my watch and trying to blame it on the cheapness of the watch. It blatantly says that if they would deceitful about a cheap watch, how deceitful are they to their customers with a Rolex or an expensive diamond. Customers heading to Shepherd, beware! read more
