First of all the customer service is like know other, I call and spoke with Jenny about setting up an appointment, she was very helpful, kind and most of all very friendly, you don't hear that often when people answer the phone. I had a leaking kitchen sink water running all over place so we call Shellback Plumbing and Drain. It was the best thing ever, they sent out Adan to check everything out which was another blessing, once he arrive before I could ask if he had any booties to put over his shoes he had them on. Adan was  professional and extremely knowledgeable. He was very professional and wore a mask the whole time he was working. Any question I had about the leaking sink or the toilet he was right there with an answer. I was very impressed by the pride Adan took in his work and how hard he worked to make the installation look neat and professional. This meant a lot to us as homeowners, and we couldn't be any happier with the service we received. I HIGHLY recommend Shellback Plumbing and Drain to anyone who wants top quality products installed by top quality technicians. They're honest and trustworthy, responsive and very reliable. The price that was quoted to me was reasonable. All things considered, if you want the job done professionally and completely, I would highly recommend them and request they send Adan back out again, once again thanks for awesome serve. read more

Had to text multiple times to get a refund from this company. Finally called the customer service rep and she said she will get back to me on Monday. Not good to have customers waiting for a refund like this. read more

I was able to setup an appointment for the next day to replace a sprinkler valve that was leaking before we left on vacation. He showed up on time and did a great job. He had to go get some fittings so the job took a bit longer, but he honored the original quote. Very happy with the work. I would call them again. read more

Had an amazing expirience with shellback plumbing! My garbage disposal had a small leak which I didn't think too much of, next thing I knew it was full blown leaking water. Shellback plumbing came in a quick and timely manner. Their quote was fair and the service was prompt! I wanted to give Alex a personal shout out because he made the expirience amazing ! He managed to get the job done, with a smile with two tantruming 4 year old twins, dinner being made all around him , and my kids bombarding him with questions ! He laughed it off, remained professional. We will recommend and use shellback again in future for all plumbing issues! read more

I recently moved to Valencia; I did a major renovation to my my new home. I was in search for a plumber to install a few things in my bath and kitchen. I found Shellback plumbing on yelp. I read the reviews on yelp and they have good reviews. So I called them and used them for my plumbing needs. I made a good choice using Shellback. They're very nice, knowledgeable and honest. Furthermore I called them on a separate time to turn my water heater pilot and they came and turned it on with no charge. I called them cuz SOCAL said the next appointment will be Tuesday. I have to wait a few days for them to turn it on. They went an extra mile to turn my water heater on. I highly recommend Shellback for all your plumbing needs read more

Found Shellback was very responsive and arrived less than 30 minutes after making an emergency call. Very respectful and helpful. Thank you!! read more

Shellback is awesome. I find out about them in a roundabout way, but since then I've used them for 3 different jobs. They're fantastic. When I call the office number, I always got someone right away who was ready to help. They're very responsive - sent a guy out New Years weekend when we had a water leak in our kitchen. On top of that, they're reasonable on price and most importantly, they fix things the right way. No Mickey Mouse jobs. Danny is the man! He figured out the root cause of a leak we had, cut the concrete, fixed the pipe, and refilled concrete. He did a fantastic job. I won't use any other plumbing company as long as I'm in the area. read more

I would so recommend this company for all your plumbing needs. I was having major drainage issues caused by roots in my pipes And had such a bad experience with even getting a quote out of another company that I put it on the back burner until my backyard was flooding due to the recent rains. I called one morning last week and they came out the next day assessed the situation with the scope and came out the next day, which was last Saturday. Joseph and one other guy were there all day and took care of the issue with such professionalism and he constantly updated me all day. I am so grateful to Joseph and Gary And will never use another plumber again. read more

I contacted Shellback and they got back to me right away and sent a team out within hours. I had a complex plumbing problem that involved a vent pipe that needed to be replaced and pipes that needed to be jetted out with water. Two previous plumbers I worked with incorrectly diagnosed the problem and were not able to fix it, costing me a lot of money. One of the plumbers even said that I would have to just live with the issue and it could not be fixed. When the 2 guys from Shellback were unable to snake my pipes (which they worked hours on) to fix the issue they did not charge me for it. They then jetted my pipes and it fixed the issue that I have had for over a year. These guys really know what they are doing, I highly recommend them. read more

Called them up in the evening and were at my store by 8am next day. Both techs very professional and made certain that I was completely satisfied before they left. read more

A great experience with Shellback! Jenny was super friendly on the phone and Danny was very professional and efficient. He arrived on time and provided some helpful preventative advice before he left. Would definitely call them again! read more

I'm a real estate agent and I've used Shellback plumbing over a dozen times this year. They're always on time, knowledgeable and provide excellent customer service. read more

I had a major plumbing issue and they were able to come out and assess the situation and fix it quickly. Edgar and Sergio were very thorough and helpful. I will use this company again for my plumbing repairs. read more

I've gone thru several plumbers to deal with the clogged drains in my studio. Shellback was prompt, communicated their eta, kept the noise down as to not disturb our clients, and kept everything clean. I definitely recommend calling them first. Don't waste your time with any others, trust me! read more

I am very satisfied with Shellback Plumming and Drain! Excellent service! They are punctual, fast and efficient. I will certainly called them back again, as I have been doing for a few years now. read more

Shellback plumbing brings integrity and honesty to a higher level. We had a backed up sewer from tree roots. I called to set up an appointment and the phone was answered promptly. Byron had a sewer camera that showed the inside of the pipe and root bulb growing. The situation was assessed and blockage was temporarily cleared quickly and efficiently. The bad news was these roots were to re grow in 6-8 months and routine hydro Jetting was an bi annual option. A new liner was suggested as a more durable option to keep the integrity of the line. I chose the more durable option. There were some unexpected underground issues that came up during the resolve. The Shellback team ended up adding a new lateral to the street. They went over budget, however the price remained the same flat cost estimate to me. Truly gifted professionals that I can personally recommend. read more

On Saturday my house almost flooded, I called Shellback plumbing and they had Albert out to my house in about 30 min. He wasn't able to clear it with the snake. So he had to come back Monday and install a new clean out and then was able to successfully clear out my main line. Also had them do the hydro jet since there were roots in the line. He was professional, and got it done in a timely manner. I will call them again if I ever have any other problems at my home. Highly recommend this company. read more

I just wanted to thank Byron for being honest with us regarding our problem. We had another plumber come over, and he was willing to charge us for unnecessary pipe work. Byron explained to us, why we didn't need to pay hundreds or even thousands of dollars on work that did not need to be done. Having said that, if I ever need any plumbing work in my house, I would definitely call them to do the job. I know I will not be charged extra for any unnecessary work. read more

I am very satisfied with the work done by Shellback Plumbing. Alex H. was a very knowledgeable and thorough guy who was able to identify not only the real source of our kitchen sink problem, but also other potential issues that needed to be addressed. Our kitchen sink cabinet (under sink) had become totally covered with rust powder, but it was not obvious where the humidity that causes it was coming from. Alex H. found a tiny hole in the garbage dispenser that I had not even seen. He had to replace the unit, as well as a couple of water valves under th sink that were in bad shape. All in all a great experience. Alex H. got the job done quickly and efficiently. I highly recommend Shellback Plumbing. - Dave G read more

I'm so happy that I went with Shellback, Alex had me all fixed up in no time flat! That's the short story. The long story; I had a leak and called Plumbing by Kirk. That was a a waste of time and money. When they were done I still had the same leak. They sold me a new regulator though and some sink plugs. Plugs should've been free since they caused a second leak that made the purchase of new plugs necessary. They also told me that they couldn't fix my leak without busting out the tile that surrounds my tub, where the original leak was. I told Alex this story he laughed then said "I got chu." He was absolutely excellent in how fast he knocked this leak out of my life for good, AND he didn't even need to bust out my tile. This company is bomb!! Believe the reviews. Pay special attention to how the owner deals with the 1 star ratings... it's what customer service should be!!! Too bad every company can't get down like Shellback. read more

Very responsive, reliable, fast service. Called at 7am and someone came over by 9am to replace our leaky kitchen faucet. Came with a mask on, gloves, and shoe covers. Will definitely use again. Highly recommend them! read more

Went with these guys twice and both times exceeded my expectations. They solved most of the issues around the house and the plumber was professional and easy to talk to. Thankful for companies like these who are upfront and trustworthy. read more

Efficient service! Great price. Highly recommend for jobs big and small. Won't be disappointed

I will call them again when I need help. We have a intermittent problem and Shellback came and offered us advise to trace it out all as part of the initial service charge. They suggested that we try this easy stuff I could do on my own before investing in a more intensive and expensive troubleshooting process. I really appreciate them watching out for my budget and the integrity shown has gone a long way to establishing a trusting relationship when and if a more serious situation arises. Relieved to know that I have someone trustworthy I can call for my plumbing problems. read more

We had a main line stoppage and needed help quickly. Our home warranty company set us up with a plumber who couldn't come out for 2 days. I called Shellback at almost 4:30 pm on a Friday. The guy I spoke to was very nice and had someone out less than 30 minutes later. Edgar came and he was great l. He was able to clear the blockage as well as use the camera to find a root that was blocking our pipe. He was very friendly and let us know our options to fix our issue. He made a call to one of his coworkers and set us up the following morning to have our line jetted and use a chemical to kill to remove the root. Joseph came out and he was great as well. If we ever any plumbing issues we will be using them for sure. read more

Talk about honest, on time and customer service. I am a dummy when it comes to plumbing. We had a laundry line rattling shaking and bumbing the wall when the washer would run. I came here to pick a plummer and glad I did. They provided a schedule and came out on time. They did not charge an estimate fee (to apply to the cost). The tech came out and within 2 min figure out our valve had been partially closed. No broken parts, no additional fees, just honest and trustworthy. I cant believe it, I was expecting a minimum 150 to 300 dollar expense. Talk about keeping a customer. I will be using them for all my future plumbing needs. Thank you read more

I called the office for the appointment this morning at 10 am, they sent Danny over right the way. He did excellent job and service. He is professional and nice. I definitely will continue to choose their service. read more

I will recommend them in a heartbeat. We had a major drain backup. I'm so service company shy after several bad experiences, even though I research them throughly. Alex came and fixed the problem, was very friendly, and gave us a fair price. He, also, states they don't use sub-companies, which is a plus! I will use them again, if we have a plumbing problem. read more

This place is the best. Promo and courteous. Fair priced. I will always use them. Shoes up on time also

Dale was amazing! He took the time to really find the problem that our tankless water heater had and he fixed it:) Now we have hot water coming in faster with less water waste trying to for wait to get hot. He also found another problem too. We would've never known if he didn't take the time to really look at our tankless water heater. Very good customer service. I highly recommend them to get the job done. read more

Would recommend Shellback as an honest and reliable plumbing company. It is owned by a retired naval officer. Charles did an excellent job clearing my kitchen sink drain and the price of $99.00 was way below what others tried to offer. Many other companies are trying to take advantage and are untrustworthy. read more

We were very impressed with Shellback Plumbing! Gary gave us a good estimate on the phone and was able to accommodate us on the same day. Jimmy was very professional and quick, with a good attitude! We would highly recommend! read more

Just wanted to say a few good words about this company. I had 2 plumbing issues. I made an appointment. As I was promised - I got a courtesy text 20 minutes when technicians were on their way. 2 very polite technicians came in a great looking and highly equipped van. They figured out what the problems were and explained all to me in simple terms. As was fixed in about an hour. They left my place in a very clean condition, just like it was before their visit. All works great. Highly recommend!!! Gary read more

Alex was on time and efficient. He found the issue and replaced it in a timely matter. Def will use Alex and Shellback Plumbing for any future plumbing issues. read more

First time calling Shellback. Very pleased with promptness, staff tech Alex and repairs. Will definitely call again when repairs or plumbing issues arise. read more

I ultimately used another company but I really appreciated their quick response to my plumbing emergency per email. That's enough for me to call this company for my next emergency. read more

I called my Home warranty insurance company yesterday about my toilet tank not filling up after it was flushed. After they told me that it was Shellback Plumbing that would be coming over to fix the issue, I was excited since I have worked with this company before. A lady from Shellback Plumbing called to confirmed less than an hour after I placed my service call. We confirmed appointment for Jimmy G, field technician, to come inspect. They set a 2 hour window of 9am-11am for the following day, today. I received a text from Shellback at 8:15am stating that Jimmy was on the way. It is nice to know when they are coming especially at the beginning of the window. When Jimmy arrived, he had a great attitude and very friendly. My wife proceded to show him the issue of the valve not working. He was able to understand exactly what needed to be done to correct the issue. After some diagnosis, he was able to determine that the water pressure from the main line was too strong and putting a lot of pressure on our toilets. The valves broke. He checked the other toilets as well and realized that it was not only 1 toilet but both toilets were having the same issue. He called to get approval from his supervisor to address not just both toilet but to change and put a high-quality copper/brass water adapter and installed it in the front of the house. It looked a lot more sturdier and solid than the plastic one we had before. Jimmy didn't just do his job, he really tried to find the root of the problem and find a long term solution. I felt that Jimmy was instilling trust with us and we will definitely only use Shellback moving forward for all our plumbing needs. Thank you Jimmy for helping us make our home whole again. read more

Great service all around. Called and talked to Gary, who was awesome. They were here within an hour of my call. Alex was amazing and talked me through the whole process. Price was reasonable, and the work was well done. Highly recommend. read more

Called Shellback at 8pm to see if they could send someone out to us. The couldn't that evening but said that someone could come out to us first thing the next morning. We had a backed up kitchen sink and Shellback sent Joseph to help us first thing in the morning. He helped us fix our sink in the kitchen and we also had him do the bathroom drain as well. Joseph was cool and helpful with great customer service. Joseph recommended a Hydro or Jet cleaning, not sure what it's called but we will definitely put that in the budget and give them a call in the future. read more

My elderly mother had a hot water pipe burst at the water heater around 4pm that flooded the garage. I was at work and couldnt respond and she couldnt get the water to turn off. After calling the fire department for an emergency shutoff of the water, I called a few places that couldnt come out on an emergency basis. I called Shellback and they responded within two hours and fixed the pipe for $150.00--amazing. The technician was great and really put my mom at ease. We found out that another valve needed to be replaced but by that time the warehouse was closed. Mom had water but not hot water. Shellback came back the next morning first thing and completed the repair. The total cost, with the emergency response, was $300.00!! I believe the tech was Dejon and safe to say he is mom's new favorite! Thanks Shellback plumbing you just got a new customer for life! read more