Horribly mismanaged, broken gas pumps, NO customer service! I recently stopped to put gas in my motorcycle. I did not lock the handle on and when the tank was full, the pump did not click off automatically as it should. I released the handle but gas still poured out, overflowing from the gas tank onto my motorcycle, pants and shoes. I tried repeatedly to get the nozzle to shut off with no luck. I had to remove the nozzle from the tank and slam the handle (still pumping gas out everywhere) against the pump several times before it stopped.I went inside and let the cashier know what had happened and that I was not going to pay for the gallon or two that did NOT go into my motorcycle. He made a call, spoke to someone (his Dad?) in Hindi and then said there was nothing he could do. He didn't even step out to check the pump or place it out of order!
I called Shell and have a complaint registered but no contact from the owner so far and I don't expect to get anywhere with them. Just be advised, they could care less about their customers, their equipment or safety in general. I won't be going there again. read more