We were on a road trip and wanted to wash our car, which had a lot of dust but nothing major. You must prepay, but there are no signs indicating that. The line moves slowly. I paid for the Ultimate car wash. When we exited the car wash, our car had streaks all over it. Dean, the cashier, agreed to give us another car wash and said we should have used the squeegee first. There were no squeegees by the car wash to use. We had to use the nasty ones by the gas pumps in which the water had been changed sometime last week. We went through again with the same result. Luckily, we brought chamois, which we quickly used to wipe down our car because I was afraid whatever soap was used would damage the finish. A full hour later, and because we did 90% of the work ourselves, we asked for a refund, which Dean unhappily provided. He said never to come back. There is absolutely no chance of that. read more