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    Shell Truckstop

    2.5 (6 reviews)

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    Rairdon's Kia - K4 2025

    Rairdon's Kia

    (18 reviews)

    I had been searching for a KIA EV 6, and finally found one at this dealer that looked like the…read moreperfect deal. I live in Everett, and my parents on Whidbey Island. My parents were able to go look at it and talk to a rep on a Tuesday, and scheduled an appointment with them for Thursday at 2 for a test drive. I took the day off work to come up from Everett and stay at my parents so we could go to this appointment. The morning of the appointment, the rep texted my mom saying they had sold the car that morning. While I understand the power of money in the hand when someone makes an offer, I also question this businesses customer service and integrity. They did not call us to see if we were still interested as we had viewed it first and made an appointment (which would have likely been a sale). The fact we had taken our time to talk to the rep, make an appointment (that wasnt honored), and were then shown little courtesy or care, is extremely bad business. It is even worse that I wasted a day off work for what we thought was a set appointment. I would not trust this business again as they obviously care more about a dollar being waved in their face than they do about the integrity of customer connection or commitment to their appointments.

    Went shopping here for new cars for my mom and myself. Whoever owns this place either hired a…read moregeneral manager from the 60s or is themselves from the Mad Men era of sales. The staff showed us a Wolf Gray with Sable interior 2026 Sportage PHEV and handed us an out-the-door sheet. I chose a black exterior, same trim level in every other regard, and somehow that jumped the cost by $2,100. They claim it's floor plan financing policy, which may well be true. But why make that a ready-to-pay customer's problem? They lost the sale of two cars and two customers permanently over 2 grand with classic bullying sales garbage. I have no issue with Donny, he was helpful and kind, and we've all gotta eat. Even I've worked for a performative middle-management scumbag in a bow tie! Still, with Donny being the one positive, this place proved itself entirely untrustworthy, and I'm genuinely puzzled why the Costco program supports them. Mudslinging on social media makes me awful, but this placed earned it. The nearby Honda and Toyota lots, owned by a different family, treated us significantly better, so go there instead. Honestly, if one of them had the PHEV I wanted, I'd pay them the $2,100 difference in cash just to spite Rairdon's.

    Shell Truckstop - servicestations - Updated September 2026

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