I get it employees need to take a lunch break, but there should always be someone at the counter register. One lady is out front scrubbing the parking lot while the other employee takes a break. The employees locked the door for 30 minutes. No one at the counter. The customers keep walking up to the door, and the door is locked with a sign taped to the door. A lot of customers are walking a way, not happy. Another customer, including myself, can't leave to another gas station because we will run out of gas. The other employee said they should be back in 10 minutes. No employee has returned yet after 10 minutes. What's going on? read more

Shell - Sign on door. These customers need service. A lot of lost revenue just in the past 30 minutes time the employee was a way. - Gas Stations Near Me - Sacramento, California

It's time for another review. I've discovered this service station that's only a couple miles from me (Sacramento) after experiencing poor service from the Chevron and AM/PM right across the street from me. When I discover a classy establishment that impress' me I pay it forward. Hence, my latest review. Anyway, this Shell station operates 24/7 and sleep patterns vary it's perfect for me. The team at this location is outstanding. The normal graveyard shift has Craig and Author. These two guys are super friendly yet professional. The store is fully stocked including beer and wine, candy, sandwiches, etc. The station manager, Kim, needs to recognize those two employees personally less they become dissatisfied and move to, say to the Safeway complex down the street. However, in talking with them these last few months they seemed pretty happy there. I've never worked graveyard except years ago in Ashland, Oregon (Safeway). Believe me, it's not an easy shift. If it was up to me I'd get authorization to get them a cash bonus not a pat on the back. It's only my opinion. Daryl read more

The lady that was working at 9:30pm tonight had a bad attitude decided to not even get gas here. Terrible customer service.

This place is horrible for customer service. Sabian the cashier is rude and has no customer service. He allowed 5 men to cut me in line and had the nerve to have a sassy mouth. Lol for a man that is not becoming and Shell needs new management for proper hiring. read more

Shell - The environment - Gas Stations Near Me - Sacramento, California

They have hired another idiot guy unhappy with his career choice . I've Been coming too this store for years , he's new and seemed very angry that management had him take a blower too parking lot and clean so he blew crap at customers feet as they approached and blocked cars with cones as if obviously trying too get someone too complain too manager about it . He was asked too move a cone he placed behind a car blocking it for no reason as he stood in front of store resting . He replied with laughter and went inside store ignoring what was happening ! Observed very bad attitude every time so far ..few weeks Little does he know I've known his boss for many years and will make sure this attitude is documented for future and for customers wanting a pleasant visit here read more

Came in at 11:50ish on the 14th of November there was one employee working and he just had his phone on the charger and when I asked questions about items he answered typing out a text message Usually I don't care about this stuff I'm young idc to complain about these things but it was just something else read more

Says it's open 24/7 and I crapped my pants because it wasn't open at 3 am. Thanks shell

Good place for a car wash..gas is what it is...sometimes out of receipt paper at some pumps. rlw read more

My boyfriend and I come to this gas station all the time within the last 2 months our debit cards always lock inside the pump and we have to wait 5 minutes to get it out. Fix your pumps!!! We've left this gas station 4-5 times without gas we will not be going back. read more

I used to come in all the time. But the staff they have are lazy and just don't seem to care. The afternoon staff have an attitude like we are bugging them. read more

I was rather annoyed that the machine made me "see cashier" to pay with my card, especially with the line they had, however the cashier Ashley was friendly and helped everyone in a timely manner. read more

I love shell and I always fill gas in there and pay $30 dollars gas and makes my car full tank and then also I use my loop rewards card and makes me saves my gas and I really love it and enjoy it read more

I've been getting gas here for six or seven years. This is a pretty typical quickiemart style self serve gas and go place. Everything is over priced. On the eight or ten times I've actually gone inside to purchase something, counter staff has always been less than impressive (if not rude). As gas stations go in the area, this one is on par with the others. I just find the staff to be lack luster, prices high, facility kinda gritty. Meh - whatever, at the end of the day you're just pumping gas... Good enough. read more

Convenient location. Have stopped here plenty of times to pump gas. Actually went inside today to grab something to drink. Young guy at the register was friendly and welcoming. Actually made an effort to establish rapport with customers! The convenience store side is squuezed into a tiny space...while the restaurant side is all spread out with good seating!? Hmm read more

Come here every morning for my energy drink before work, Kim and her staff are absolutely amazing! They greet everyone who comes in and mostly on a first name basis. I could easily get my rockstar somewhere else for cheaper but I love the personal experience I get from the staff each morning. read more

Shell offers a discount program and you can get as much as 20 cents off per gallon. Not only that they have one of the best gasoline which helps clean the intake. So I use shell gasoline and this station is huge with plenty of dispensing units and water for cleaning the windshield. read more

Least expensive fuel costs for V power nitro then other premium gasoline stations. With use of fuel rewards helps. Deals on energy drinks on stand alone shells don't have . There is also a Mexican fast food joint inside if you hungry and wants to Mexicana comida. read more

If you don't want to wait 10 minutes for your turn at Safeway, you come to this station. It's about 10 cents a gallon more. Whether that is worth 10 minutes of your time is up to you. read more

I go here often as it's near by. The staff is dandy and the fountain drinks are to die for. I love that Rafa's Mexican food is in here and that there is seating as well. The gas is pricy and there are wretched tv's that spout advertisements at you while you are held captive pumping gas which is a major turn off for me. There's a car wash but I've never used it, and vacuums as well. They provide a code for air and I'm glad for that. There's lots I don't like but it's better than most gas stations. They also offer a card thing that allows you to give money off gas when you buy coffee or fountain drinks.... .05$ per drink. read more

I purchased a car wash, some candy, and a drink. When I went to the car wash I was behind a nice lady in a black BMW and the car wash stopped half way through, and would not restart, This left her vehicle covered in soap, unwashed, and not dried. The machine than failed to work at all and I followed her (the lady stuck in the broken car wash with a car covered in soap) around the store and we asked for a refund for $8 (seriously 8 dollars, my car is not clean and has not been washed at all). The Shell employee's, Isaiah and Angela were incredibly rude to myself and the nice lady with a BMW that was covered in unwashed soap, who was toting around 2 small kids. She was incredibly rude to both of us and refused to provide a refund or any contact information. No manager or supervisor was present in the store and Angela tried to contact the owner, but they did not pick up their phones so we were refused a refund. A carwash is an opportunity purchase that I selected. If their carwash was not working I would have been fine with a refund and been on my way. Apparently this is impossible at this branch and nobody gets a refunds on carwashes, which is especially poor business when the carwash does not work correctly. I have purchased thousands of dollars of gas, food, and convenience items from this store as it is the only gas station and convenience store on my return home from work, but never again, The employees were so rude and divisive that I will go elsewhere every time in the future, even if it costs me additional time and money. In Conclusion, I purchased a few food items and a car wash for a carwash which did not function properly. I requested a refund for the undelivered carwash and I was refused by a Shell employee (Angela) as they did not offer refunds on their carwash, even when it does not work correctly. A manager was not available either or reachable by phone. read more

I've been there a couple times and the pumps are just awful to use just awful. The Customer service is as low as it gets specially if you go in the afternoon all the way to morning. read more

This shell station does not provide receipts at the pump. Annoying but also unfair to the elderly and people with disabilities. Not true of many shell stations. read more

So rude and long lines. Needs more cashiers and friendly ones as well. Owners need to fire the caucasian lady so rude. Only good thing and the reason why I'm leaving a star is because the Mexican food they had there was amazing! read more