Poor quality state inspection. While some inspection items were valid failures (tire tread too low), the mechanic made up bogus repairs m (ie tighten up U-joints; I had just had some work done on my axle and brakes at the dealer the previous week). Auto Repair Center on Livingston is far more reasonable. read more

Great customer service an great car service clean bathroom an no beggars outside thanks

After being turned away from no less than 6 Different MD Safety Inspection Locations, I was referred to the St. Barnabas Shell station. Arriving shortly after 4pm, I was sure they would turn me away but Hasan immediately took me in, put my car on the lift and proceeded to do a full inspection while explaining everything to me! I learned he had been at work since 6:30am and could have easily told me to bring the car back tomorrow and gone home for the day! What a great man! Also Bill at the cashers window was very nice, cool, professional and accommodating! I was so happy that even after spending $89 for the inspection, I tipped Hasan for being so nice, professional and caring. Today gave me hope and I felt compelled to post this review in the hopes this Shell station Mgmt receives it and Hassan & Bill get recognized for going over and above for me today! May God bless you Gents!!! read more

They overpriced a State inspection, also the waiting time was a bit too long. Could do better

I'd given zero if I could honestly. I don't leave reviews but sometimes you just have to. These people are the worst. Lady up front gives nasty attitude. Stating "she needs another job" and completely ignores you. On top of the over priced state inspections.. they'll fail you for something so minimal that doesn't endanger you or anyone on the road. I'm not looking for favors but to fail someone for something as little as a wheel lock or simply because they couldn't figure out how to open my hood is ridiculous. Please save ur time and patience with these people. Simply not worth it. read more

Absolutely horrible customer service. Took my car here for a vehicle inspection after relocating to Maryland from California. Car has BMW factory tint on it that's legal in California but apparently too dark for Maryland. You would think the guy working would be sensible seeing California plates on a high end vehicle and would work with me to get a customer for life. Instead, he was a complete jerk about it, failed my vehicle inspection, and entered the tint issue into the MVA database so now I can't go anywhere else to have my vehicle inspected other than the State Trooper. Likely going to cost me around $300-$500 to have the factory tint removed that's not even dark or black tint. I'll never come to this place again, and you shouldn't either. They're not interested in customer service or even being courteous and practical. Get your vehicle inspection or service elsewhere! read more

worst costumer service ever dont go there just drive somewhere else, cashier/lady need yo have better customer service

Would give zero if I could! Nasty nasty nasty. Do not take your vehicle here for a safety inspection....I'm a germaphobe and a clean freak....why dis these nasty jerks give me back a funky, nasty smelling vehicle back and when I complained these jerks looked at me like the idiots they are. People of PG County you need to demand better. Let me take my self back across the bridge where filth, smoky service stations are NOT acceptable read more

Great mechanics They fixed my car real quick and they also have public restroom Yahoo!

My was taken in for a inspection. I asked for a estimate on the failed items that where highlighted, by them. I was given a estimate then I scheduled a appointment for the repairs. I was then told I needed brakes. Got them fixed. Went back in hopes to pass inspection, I was denied because of one more thing they ended up finding, a problem with the steering wheel but the ultimate was that they still see a leak in the shocks. Wow, that was on the list of things to fix to pass inspection. O I get it it's all about to money. A not so good experience! read more

This Shell and most other Shells put a $75.00 hold on your card. The pump didn't work when I swiped outside. The cashier swiped inside and supposedly it still didn't work again so I went back to the pump and got gas with another card. Now today, 48 hours later I'm seeing that there is still a $75.00 hold on the first card. The Cashier was rude and hesitated to let me speak to Navid, (the Manager) who gave me a worthless telephone number. The number led me to a supposed business office that doesn't handle complaints, but transferred me to an outsourced line in another Country to speak with a "Jennifer", who doesn't know the business process because as she said it, all the stations are independently owned and are different. Next, she gave me a local # which is just a switch board # where they claimed they didn't even have the number for this specific Shell gas station. Finally, Tracy found a number and transferred me to a European woman who was " filling my complaint", but didn't need an email address or phone number from me. :/ ( Shell, you really suck )! After explaining my issue with her for the third time today, she said that I needed to speak to the District Manager, Sammy. She transferred me to him and he sounded as if he just rolled out of bed to take my call. Again, Im not sure how speaking to him was filling a complaint because he didn't ask me for any information to correspond. I offered my email address to him at the end of the call and he offered no help at all!! He suggested to call my bank who told me to call the merchant. When I suggested that he pass the message to his colleagues that they need an upgraded system to void pending transactions, he said that he agrees, but he can't do anything and to check my account tonight. I asked to have his Manager's contact information and his response was that he has a lot of bosses and can't give me a number because he doesn't know which one will be handling my complaint... I suspect that no one will be following up! Never again will I patronize Shell!!! read more

I have had 5 vehicles inspected here for Maryland State Registration over the last 12 or so years and am completely happy with the service. The mechanics are busy and proffesional. The waiting room is convenient for snacks and seating. I perform mechanical work myself and know excellent work when seen. The repairs here are excellent. read more

Get 20 cents off premium gas on tuesdays and 5 cents off on thursdays all grades. Great staff. Magnificent shop and very knowledgable technicians. MD state inspection is also performed here. read more

See all

Great mechanics but the people who answer the phone are some of the rudest people ever. I called to get a price quote for plugging a tire and he quoted me $15.00 and then hung up the phone. They have horrible customer service and horrible manners! read more

Normally when I go here I'm pretty much in and out never had to wait in line more than a minute or two to pay for gas. I've also had some repairs done at the shop and they're pretty fast and I think the price is comprable to other places in the area I'm just accustomed to this station. read more

Very comforting to have a repair facility that is trustworthy and does perfect work. I have never been disappointed over the course of several years. read more

I should have started here! I made the mistake to go to another station before here but then again, maybe I needed that to know the great service I received here. Great service and Maryland State Registration was $20 cheaper! And the service was great and the mechanic was very personal and took great care of me. Was able to come in without making an appointment and taken care of. I will come back here. read more

i live a couple blocks up the street from this shell and if i lived a hundred miles from there they would still get all my work , these guys are the best , honest and caring read more