BROKEN DOWN CAR WASH The car wash is old & busted. It's the OLD kind where you pull in and stop, as opposed to the NEW ones like the one near my house, that pulls you through by your tire. So, I pulled in, obeyed ALL the green lights, red lights and the apparatus moved back and forth over my car and it never cleaned the front OR back and only did the sides. What's more is that it left black smears and spots all over my car. SEE PHOTOS. read more

Shell - Gas Stations Near Me - Newhall, California

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Got here to pump gas before I went home, got out of my car walked to the pump to pay and as soon as I was going to put my debit card in they turned off all the pumps. Rude. Never coming here again, what awful service. read more

The staff is always friendly with smiles on their faces as soon as I walk in. No matter what day or time I go in there they always greet me and when I leave they say have a great day. It's just great to know that if I'm having a bad day and I need to go to Shell at that location they will brighten my day. read more

Went to this gas station on Sunday am to get gas and a carwash. We paid for the gas and carwash at the pump then proceeded to the car wash entrance to see orange cones blocking the entrance. We parked our car and went inside to inquire and were told it was closed for repair. I then asked why there were no signs at the pump indicating this as from where my car was located were could not see the entrance. The lady who was working was so rude and condescending and said "Hello" " you don't see the cones"? in such a rude manner...then said no refund you can come back in 2 weeks and get your carwash when its fixed....and gave me a receipt. I can't believe you would employ people that talk to someone like this?? It can't be the first time she has behaved this way. no customer service skills whatsoever...I won't ever be returning to shell on lyons in Newhall for gas or carwash!!!! read more

(Pumped 6/27/12 W @ 5pm): Location...location...location! I arrived at this Shell Gas Station in Newhall merely by irritated impatience and sheer stupidity. I would normally fill up at the Shell closest to work, but you'd think we were back in the 70's with a gas shortage based on the amount of cars crammed as sardines into that station, so I avoided and drove on, and on, and on (I passed a couple others along the way), until I decided enough was enough. I flipped a U and eventually pulled in. This particular station was kind of small with three short aisles that housed two pumps on each side, and odd-shaped with unfriendly entrances from the direction I came from, but I managed. Three other cars were there, but I was able to get my own aisle. The gas was relatively cheap ($3.79/gallon), although the station that was packed was around $3.69/gallon. I've had a bad habit of my gas light coming on (very bad for your car, by the way), so I did need to fill up. The location was right before the 5 South exit, so very convenient for many travelers who would be heading towards Los Angeles or the San Fernando Valley. My tank was quickly filled up...with over 11 gallons of gas and $41.00 charged to the credit card. There was no service to speak of. I mean, it was all self-serve. The pay station accepted both my Ralphs Rewards and credit cards, the gas hosed flowed quickly, there were squeegees and paper towels, and I got a receipt. Oh, and I didn't happen to see if they had an air and water station. Parking wasn't/shouldn't be any issue - it's a gas station! If you need to park, then something is wrong! There really is no space to pull over if necessary, so you'd be SOL! Overall, This Shell Gas Station was like any other gas station...purely functional and nothing else. However, I felt like I was being slightly gouged on the gas prices as surrounding stations were about a dime cheaper. I found some value as noted by the prices I quoted above (total bill was around $41.00; no tip required), so relatively comparable. The atmosphere was clean, simplistic, and the location again was good. Keep in mind this was a heavily trafficked area, with drivers trying to get to the numerous restaurants such as IHOP, In-N-Out, Outback, etc. The attire is pure casual, so put on the t-shirt, boardshorts, and flip flops. And they accepted my credit card of choice...AMEX! read more

I just came here for the car wash, which was alright! It was cheap and they offer self-serve vacuuming for 75c for a short amount of time. That being said; I did vacuum the front and back seat of my SUV with the time allotted. I did the most just expensive drive-thru wash option which I believe was $10. As I said, it's not PERFECT but it does the job. For some reason my SUV is a bird shit magnet and I can't keep paying the $25 to get it cleaned inside and out and between all the nook & crannies when my only issue is the exterior and this place got the job done! I had to go the day I went because one of the birds ate Taco Bell the night before and left the evidence on my hood. Anyways, the answer is yes I would recommend the car wash. Th store they have on premises is nice too. read more

My backup gas station in Newhall when Chevron is too busy. Their mini mart is small, but they carry all the essentials. Normally, they have the same gasoline prices as Chevron. So if you don't mind having gasoline with no techron, then go next door to the Shell station. read more

If there is ANY way to score this a ZERO, I would have. Incredibly horrible "customer service." Two girls and s guy, all three about as lame as it gets. - Can't sell me a lottery ticket: "I'll talk to my manager." - Can't reimburse a winning lottery ticket: "I'll talk to my manager." - Can't give me a receipt: "We are out of paper. If you want to give me your email address, I'll tell my manager." (Are you NUTS???) HEY MANAGER!!! Anyone home? Are you listening? With a Chevron® gas station right next door and a Mobil® across the street, who needs YOU? Oooooh wait, better ask the manager. read more

Not sure who designed this one. Kind of hard to get in n out. Have cash to get the best price. read more

So someone use my debit card at this shell which is weird because I still had my physical card on me so they probably paid with the scroll a piece of paper with my card number on it and I just called this afternoon and the bitch who answered the phone literally was just like no and then she hung up on me without answering any my questions like I live in San Diego I live nowhere near here and if someone just showed up with the scrolled up piece of paper using my fucking debit card like really read more

Bad experience-2nd time-with this place. Car wash didn't work and neither did the code to go back through again (which was reluctantly given to me by cashier). Options were the code to try again or come back next day and talk to manager. No refund and cashier locked door and left. Out $9 - won't be a 3rd try. read more

The price wasn't horribly expensive here. There is a car wash, but I was here at 1:00 am and it did not appear to be operating at the time. The posted signs advertised options ranging from the Economy ash at $6 to the Best Wash at $10. And you can, according to the signs, "Wash your SUVs Even Your Hummers!" I don't know about you, but the random use of those exclamation points makes me feel extra perky. There is an air and water station, though it has a 10 minute parking only sign, and a separate vacuum station Their minimart is old school and gets the job done, though it is not as fancy as the am/pm minimart on the other side of the highway. Bonus: you can exchange your empty propane tanks for full ones here. The location is convenient if you're headed North on the I-5, and you can hit up Wendy's dollar menu on your way back to the freeway. read more

***HOLD ALERT BEWARE*** DO NOT PUMP YOUR GAS HERE This f'ing station put a $60 hold on my account after I pumped $10 worth of gas using my cc. Who still does that? I'd rather have gone to Arco had I known Shell was going to pull that. I guess lesson learned. I don't ever use Shell and never will I again. read more

Can someone tell me why this is the only Shell gas station I have ever encountered that doesn't easily accept fleet cards? Every time I use my business' fleet card here, it never works without me having to go inside to the creepy guy. I can't count the endless amount of times I also have to argue with the creep inside when he tried to I.D. me for a fleet card. Sorry sir, my name is no where to be found on my fleet card. Learn what it is! Never returning unless is absolute need. I will then use a regular ATM instead of my fleet card so I don't have to see the creep inside. read more

Pumps are frequently broken or won't accept a credit card requiring that you go inside to pay in advance. Clerks don't always wear masks. Often out of paper for receipts. read more

What powerful hallucinogen has sent me to rate quite possibly the most predictable occurance from our daily lives as this consistently dulling task? What Shaman from Central Euroasia brought onto me a spirit of Lucifer proportions that would make 9/11 look like Pro-Wrestling? Maybe it was me having the adrenaline-rush of my life by riding on the low gas tank light from downtown Los Angeles to Valencia much like Kramer. Or perhaps it was a shitty ass day and I needed a turnaround in luck. This shell had remedies for both. Consistently being the cheapest in this side of town, I make it tradition to get gas here and tonight, a lotto ticket and a scratcher (who knows?...) I do my thing. Push the gas door button, get out, open the gas door, open the cap, slide my card, enter zip code, choose grade, pump, pump again because the first pump failed (no pun intended), and go inside and ask the lady for A quickpick on Megamillions and a $1 scratcher. I come up to the counter where the lady is just standing there but acts like no one has come in. "Hi!" I shout and she looks at me. "Can I get a quickpick on Megamilli-" "HOLD ON A MINUTE!" "-and a $1 scratch-" "I SAID HOLD ON A MINUTE!!!" All hell breaks loose. Her beady eyes are burning through me like lasers much like the way Martha Stewart does to her servants for using the wrong fabric softener. I'm all like "allright..." "OKAY WHAT DID YOU WANT?" "Can I get a quickpick on Megamillions?" "HOW MANY?" "A quickpick... one" ...prints... "AND WHAT ELSE?" "A $1 scratcher." "WHICH ONE?" "Which ones are $1?" "THOSE (pointing to the entire box)" keep in mind the box had ones in different prices "which ones?" "YOU NEED TO CHOOSE" "okay I'll take the ones with the cherries" takes a look "OK THESE ARE A DOLLAR" and hands it to me. "Thank you very much" playing the nice card "YEAH..." I guess I'll see in two days if this experience was some kind of omen or just a really bad experience with PMS ***Update3/6/08: I didn't win read more

Very rude. went in for gas and snacks, door was locked. went around no greeting whatsoever. as I'm standing in line, guy goes to same door as me, I figured some kid probably lock it, because doors are supposed to be unlocked during business hours right? so I let the guy in "HEY! I had it locked a reason." "oh I'm sorry" (I shouldn't have assumed a kid locked it oh well my mistake) I asked "are you guys closing up or something?" "no, I just have it locked for a reason" so I politely say "thank you, but I'll be going somewhere else" tip though, gas station up the street is 8 cents cheaper. spent money there read more

This station is the worst customer service in the entire area . They promote there car wash and vacuum services . I put money in the vacuum and it didn't work I told the manager and his answer was call the 800 # on machine to get refund. I said this is your machine he said we don't run it . No out of order sign nothing. He refused to give me a refund . Don't go to this place ... read more

The car came out completely dirty as you see the many photos. I went back to the attendant to complaint about the many spots that were all over my car, and he didn't let me go again like most carwash places would do, after all, you're there to get your car clean. Didn't refund me or let me do it again. Then he said he doesn't even use that carwash because it sucks. Very unethical to take my money knowing the machine will not work well then just repeat over and over that it's a carwash at a gas station. Horrible, whatever you do, don't go there. read more

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I can't complain too much about this place because it's so darn convenient. Its right off of the 5 freeway entrance and exit. The prices here are a bit higher than other gas stations, but it's expected because one, it's a shell and two, it's next to the freeway. Also, they have public bathrooms for those of you who are on a long roadtrip. You can also purchased rinks and snacks for the road here. Although their selection is limited, you should be able to find something you like. If you need to gas up quickly while trying to get back on the road, this is the gas station to go to. read more

Fill up in the morning, they typically raise prices in the afternoon before the evening rush. Cheaper prices than most other stations within a close range. Keep away from the top of the hill, drive down a little ways to this location and save 5 to 10 cents on average. (the shell at the top of the hill is always more expensive) Save some money! Gas is expensive enough as it is. read more

Although all the access to this place is really tough, I usually prefer it before I'm getting on the freeway because of the speed of the pumps. However they can't seem to fill up the receipt paper in the pumps. This forces me to either go in or do without a receipt. No time sake here. read more

For some reason I was under the assumption that this was a nice gas station. Maybe the last time I was here (over a year ago) it was. But holy crap this place is a dump. Conveniently located beside the freeway onramp as well as right by a bunch of fast food restaurants, I was shocked when I pulled up to find some of the most trashy ass pumps I've ever seen. These pieces of shit were held together by tape, they were all scratched up, and in general they looked like they had just been defecated on by King Kong himself. But whatever. I've used crappy pumps before. But when I pulled the gas pump out of its little holder there, gas started leaking out. WTF??? It wasn't much but enough to make you think wow, this station really does suck ass. So I filled up, returned the pump to its place, and got a towel out of my car to dry the dripped gas up. So I head out onto the freeway and about 10 minutes later something falls off the roof of my car. In my rearview mirror I see something small bouncing along the freeway. It was my gas cap. I had forgotten to put it back in because I was drying up the gas that had leaked out of this station's shittyass pump. I'll just go to the 76 or the Chevron or any station other than this craphole. Horrible. read more

Went here to get gas at 7:30 at night door locked sign says cleaning time looked for window saw a lady knocked on the glass she looks at me walks away. Worst attitude and customer service. I wonder why you work at a gas station . Oh and 6 pumps don't work I would avoid this place. Next door is a new chevron where they're happy to help you. I will never go to this shell again. read more

Stay away from this gas station. Charge more than advertised price. Problem is that they don't advertise the credit/debit price. So that can be anything or change whenever. I'm my case it was 15 cents more a gallon which is about 10 cents more than the competitors in the area. read more

The drive thru car wash at this Shell is amazing. If you buy the "Best" car wash it will leave your car looking near immaculate and it's only $10. The only bad part is that there is almost always a line for the car wash because it runs for a long time. It's worth the wait though because the long time is takes to wash your car makes it look nice. read more

If one half star was available I would have used it..... Real Really bad service. Got a coupon for discount car wash as a perk for their grand opening and filled up because I needed gas. Tried to get $2.00 off the car wash as advertised and the clerk knew nothing at all about it so she goes to the manager and he says it is is the shell station down the street who are both are owned by the same owner. Next visit, I go back to get another car wash discount and the two Iranians guys tell me the $2.00 advertised price distributed in the local newspaper, would let me have if... Pause while cracking up..., and then they both started the laughing and telling me I now need to fill up with fuel and thin they may give it to me. read more

The location definitely makes this place convenient. The prices aren't bad for a Shell either. There are several stations to fill up which makes it nice to quickly get back on the road. The outside seemed clean and well-kept. read more

Meh, it's not that bad. Easily accessible from the freeway, and you can actually get a pump here because it's like the 3rd or 4th gas station from the exit, so the other ones before it get all crowded but this one has space. Gas isn't any more expensive than the other stations. Just be careful with the pumps -- their full-tank shutoff isnt as sensitive as they should be, so you may get a foot full of gasoline. No it didn't happen to me, but it happened to someone else next to me and ALMOST happened to me! read more

Prices weren't bad. Station was clean and easy to get to. The view from my pump was great for the few minutes I was pumping gas.

This is my go to shell for gas. I find that the prices are some of the lowest in SCV for a shell. I also use my ralphs card number and usually save 20 cents a gallon!! So I can't really complain read more

Over priced car wash! Not effective, left bug smears all over front of the car, and didn't even dry the car well for $11; had to jump out and hand dry and clean off bugs; read more

Car wash code didn't work. That can happen of course, but what made it upsetting is that the cashier would not give me a refund, nor could she get me a new code, (and I didn't get much empathy either). Only the manager apparently can do that, who would not be there until the next day. I wasted 10 minutes and $7. read more

The bald man that works in the store was extremely rude and condescending to me. He changed his tune a little when my husband walked in.

Don't use the car wash, damaged my car in April 2015. Ended up BEING 1,200 IN DAMAGES. I had to pay the deductible due to signs saying they aren't liable for damages. Save yourself the time and Monday and wash it yourself. read more

Terrible clerk at the desk tonight 11-30-15. young guy, complete ass! Gave me attitude when I asked for a pack of smokes. The guy talked condescending to me and gave me attitude because I was trying to tell him the difference between the packaging color. He abruptly asked for my ID which I showed him and he looked at me like I was an absurd idiot. Treat your customers with respect and don't nod your head in and hiss at them! Definitely reaching our to his GM and DM read more

Connie who stated to me that she is the manager and she did not have a boss that she reports to refused to take my Debit-Master card. I asked her to run it as a credit card but she refused and made me and 3 other customers wait for 5 minutes for shift change. One of the other customers just walked out in disgust. I experienced the worst customer service from this Connie. I will be contacting whom ever I can so she can't treat someone else like this. read more