Amazing professional service. I highly recommend this business. Extremely reasonable friendly…read moreservice to two stranded females. With a flat tire. Thank you so much!!!

Had a blowout on my travel trailer, called this location 30 minutes to closing and he told me to…read moreswing by and he would take care of it. Not only did he change the flat he also replaced all my tires at my request. Life saver, I have 17 hours to my destination. He is probably staying 2 hours after closing. Small town great service, great owner. Very much appreciate him. And it's still 101 degrees outside. And he is doing it by himself. Wow

Rip off. Bottle water is $2 for the smallest and gas was…read moremore expensive. Much more. Fancy decor outside though.

Stopped while passing through every restroom stall but one closed. Place dirty. Long lines for…read morewoman's room.

What a friggin JOKE!!!…read more Everything in the place is ridiculously OVERPRICED!! If you stop here or shop here versus the other stores in Italy, you're an idiot!! I bought a CORE bottle of water that was $2.19 at QT, and these douche bags were $3.99 on the exact same oz and bottle. THEY SUCK!!!

I'm so glad I came here, because now I know the next time I really need gas, or a bathroom break,…read moreI'll just go to Love's across the highway instead. I also realized that gas is about 10-12 cents cheaper in Waco, so if you're heading south (or even north) - get your gas there and just skip this place. This ain't nothing close to Italy. The customer service is so bad here - you don't want to spend any money. You just want to leave. I was thirsty and roamed the coolers for a drink but after the horrid customer service up front - I decided not to give them anymore money. It could be better used elsewhere. On this visit, a Saturday evening, they were lackadaisical, disorganized and inefficient. They had 4 people up at the counter, 1 of which did not seem to not work there and was just hanging out. He was fine - no bother there. But I bought some lotto, she set the tickets down next to her on the counter (out of my reach), I paid, then she walked just away. Making me over reach for the tickets at the edge of the counter. There seems to be no common courtesy or respect for the customer here. A severe lack of professionalism. I will never ever come back, there is nothing here worth a stop - although if you're craving Taco Bell it's across the street. There's a Chinese Rice place too but their reviews are suspect. As I mentioned - next time I'll just stop at Love's across the highway if I need to, but Stuckey's is now on my radar so I'll make sure I make all my stops in Waco if need be when I'm traveling through.

Ten level two (150 kW) chargers and six cars on a Saturday afternoon meant somebody had to share…read more Still mostly good throughput. Easy off and on heading North on I-35 and plenty of room to maneuver into charging stalls. Love's travel stop shares the parking lot and is serviceable with adequate if not great restrooms and a decent food selection. Have to give credit to a great staff at Love's and decent enough food choices beyond the normal chips and jerky.

Great place to charge just south of Dallas off of I35E. Clean restrooms at Love's and super fast…read morecharging at 150KW.

Such a great experience with these guys!! Highly recommend!…read more After a bad hail storm here in Dallas, insurance sent me to Service King to estimate the damage on my Silverado. I kept putting off getting the work done because of the hassle and timing, but after talking with Jared and Jim one evening they got me set up the very next day with no out of pocket costs and made sure I had a rental ready to go. I had a dove hunting trip scheduled for the next weekend and the hustled to get my truck finished and back to me in time for my hunt! The guys at Pioneer went above and beyond to make sure I was taken care of!!

Jared & Jim with Pioneer Auto Hail Repair are TOP NOTCH! I used them for two cars from the hail…read morestorm in March 2021. They're so very responsive, professional, accommodating, prompt, knowledgeable and did I mention accommodating? They made the whole process easy and seamless from dealing with my insurance and rental car company to giving me rides and delivering my vehicles right to my door spotless (detailed inside and out!) and dentless! Beautiful work and very professional. I didn't pay a single penny out of pocket, either. They even gave me chocolate, too!

This company is amazing! My husband ran out of gas and Oc's Roadside Assistance had him back on the…read moreroad within 30 minutes! Thank you for rescuing my husband, Oscar!

From the owner: : 24/7 Lockouts, car unlock, locksmith, jumpstarts, battery delivery and installation, gas…read moredelivery, out of gas, fluids delivery, flat tire repair, spare change, minor car repair alternators, belts etc. I'm stuck light duty winch out

The absolute worst company.We were told on a follow up call that a tow truck driver would be…read morearriving in 15 minutes We waited an additional hour and the rude person in their office kept hanging up on us after telling us they were going to have the driver call us, which he never did. No driver ever showed up and 5 Star cancelled the truck after we waited over an hour simply because we wanted to find out when the driver would arrive. Do not use this company!!!!

Five Star Towing Company gets 1 Star rating after leaving a family stranded on I35…read more Our experience with 5 Start Towing was absolutely abysmal. My son stopped for fuel at a Carrollton gas station, and his truck would not start after fueling. Our auto insurance provides roadside assistance, so he called-in the request. I went to the gas station to pick up my son and wait for the tow truck. We had notification from SafeCo that the tow truck was en route. The SafeCo message included a timer that indicated the tow truck's progress to our location. When the SafeCo timer showed 18 minutes, my son got a call from the driver, who explained that he was "just leaving and would be there in 30 minutes." We knew this was an approximate ETA. About 40 minutes after the call, we called the driver, but got no answer. We tried a few more times with the same result. Finally, we made a desperate call back to SafeCo. The SafeCo agent asked me to hold while he tried the driver, and came back shortly to explain that he too was not getting an answer. So, we stared All OVER. About an hour later, a truck from Chavez Towing arrived and transported my son's pickup to the garage. I couldn't be happier with the service from Chavez will be giving Chavez glowingly positive ratings today that Chavez much deserves. But for now... back to 5 Star Towing Company. We spent hours sitting on I35 waiting for the 5 Star Towing Driver to show up. He never did. However, it's a big city with lots a traffic, etc... so you give a driver benefit of doubt. However, the driver's no-show coupled with not simply answering multiple calls from my son and me is inexcusable. I've talked and texted with the driver today and made him aware of my feelings and used language that would not make my mother proud. What I thought I might hear from the driver or someone at 5 Star Towing is "I'm sorry" or "We're sorry". Instead, I got a laundry list of excuses. Here they are... #1: "I was with an old lady" - Yep, he said it. Driver said that he couldn't pick up the phone because he was with an old lady. He may have been helping an older woman, and that's great, but that kept him from answering calls from a customer that he knew was waiting?? Why not just answer and explain what's going on? That would have allowed us to call SafeCo back sooner and resolve the matter sooner. #2: "My phone never rang" - I sat in car and watched my son dial him twice and heard the driver's voice mail. I called him three times from my phone, and it went to voice mail all three times. SafeCo representative also calls him and it goes to voice mail. #3: The SafeCo service request was linked to my son's cell#. This one's a dooosie... the driver said to me that since it was my son's phone that was in the link to the SafeCo request that he automatically disregarded my calls. Ok... but why would he not answer the call from the SafeCo rep? It's SafeCo paying for the tow. #4: "I get 150 calls per hour" - Yep, he said it. For the record sports fans, that's a call every 0.4 seconds. Does anybody really buy that? #5: SafeCo cancelled the order. At some point, after it was obvious that 5 Star Towing Company failed and was never coming - and we got the best service from Chavez Towing - it's logical that the first order would be cancelled as a technical matter. However, excuse #5... the 5 Star Towing Company driver tells me that he didn't show up and wouldn't pick up his calls because SafeCo cancelled the call. NOTE: I talked with SafeCo in follow up to my conversation with 5 Star Towing. SafeCO says that the driver's claim that they cancelled the active call is absolutely incorrect. They only cancelled after 5 Star Towing Company would not answer their call and they confirmed that Chavez Towing was en route.