Walked in to pay for gas, and the guy behind the counter (who wears glasses and a jacket and is always on his phone, not the first time I encounter this) did not acknowledge me standing there. At that point, I walked out. Next time, hire someone who truly wants to be there to work; you have customers that walk in and out daily. read more

God forbid you have to pee before you pump gas, your card has to CLEAR before they buzz you in. Attendant was very rude. Would never stop here again. read more

This gas station was clean and seemed to have all pumps working. They have diesel fuel which is a plus. They also have a convenience store and a car wash. I'm only reviewing my experience with the gas station. No complains just in and out fast. read more

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The cashier very rude unprofessional she think own the place she's using her phone and sitting, and she ignored the customer

The worst of the worst. The most expensive gas in town. Dirty mini Mart. Avoid this place like the plague. Push your car to the nearest gas station even if you're out of gas. read more

Shell Gas Station - Gas Stations Near Me - Monrovia, California

If I could leave 0 stars I would!!! I came in tonight to get air in my tires and I witnessed the guy who was working behind the counter, treat a lady that was asking about the air in her tires super badly!! He was condescending and rude to her! All she was asking for a little guidance so she could put the air in her tires correctly... I helped her because we all need to be kind and decent with each other at this time!! I usually come here a couple of times a month to get gas. Tonight tough they lost my business after I witnessed how rude this man behaved!! Attitude is a choice and this guy needs to change his attitude real soon!! read more

The lady who works at the cashier (short dark hair) is by far the most rude lady I have EVER ENCOUNTERED. I told her the issue on the car wash and then gave me the HAND sign that she doesn't want to talk about it and gives me "a discount" $2 return. I couldn't even have a decent conversation with her. WOW. Never using this place again. PS: she was too busy looking at her phone that she didn't know there was a line forming waiting for her to look up. read more

They had the audacity to charge 80 cents more per gallon than the Shell station half a mile west on Huntington Drive. I got ripped off $12 for 15 gallon of gas. The owner behind the counter was not polite as well. read more

I came to this location because I have a Home Depot Rewards card, where I can earn discounts on gas. My reward currently has 60 cents off per gallon for gas and today (4/30/17, Sunday was the last day) to take advantage of said reward. Went to the first pump available, insert the rewards card and inserted my credit card. Then the screen said "One Moment Please" for a few minutes, then went completely offline. Then a message appeared saying transaction was cancelled. I went to another pump, and none of the buttons work. Pulled my car up to a third pump and inserted my rewards card, only to be told there's no more rewards available left on the card. By this time, I had an attendant/cashier help me. He was on the phone and even walked over to the 1st pump to see if he can exit out of the error message, but nothing worked. It's not his fault, but all he can tell me is I need to go back another day to talk to the manager. Well, that would be too late since the reward would have expired already. So in the end, 2 out of 3 pumps malfunctioned, and it took my reward without me getting any gas at all. Absolutely garbage of a gas station. Just look at all the other stellar reviews. Avoid this place! read more

Shell Gas Station - Their pump stole my rewards card discount in gas, and they can't do anything about it. See my review. - Gas Stations Near Me - Monrovia, California

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service is awful spoke to linda the manger of the car wash bc jay said wait til monday! she's being an ultimate prick saying i know it works im like but my car was soapy?? im just asking to get it done again just a rinse which isn't possible without running the whole cycle.....i come twice a month or more same deluxe wash every time she asked me about 10 times what time what time? i kept saying 11:47! seems linda don't give a fuck read more

Driving through town thought I'd get the dirt mobile washed. What a huge mistake! Almost no soap, and that proved to be a problem. The dryers are horrible. They just move the water around, they don't dry the car. Pulled over and used their paper towels to dry at least the windows... yuck! Paper towels prove that the car isn't getting washed! read more

Shell Gas Station - Wiped off the "clean" windows after the car wash. - Gas Stations Near Me - Monrovia, California

AVOID THE CARWASH AT ALL COSTS...IT WILL DAMAGE YOUR CAR!!! Something was hitting my mid sized car scarily hard and loudly...it was so bad I had to drive out in the middle of the cycle before it was even finished, and go home and rinse off my car myself. I noticed a dent in my car that wasn't there before, but it was small, and would be super hard to prove that it was the car wash machine, plus other reviews I've read on this station say they are jerks about when you complain, so I just left because I was late to an event. I will never go there again...better to pay a few more bucks and get hand washed...their machine WILL damage your car...if I had stayed in there, it sounded like whatever was hitting my car would have broken my window it was hitting my car so hard. read more

pump got stuck and continued to pump massive amounts of gas out after it was full. Gushed all over the truck I had to reach over and turn it off. Got gas all over me, truck and about two gallons on the ground. Went on to tell the owner and he told me "I don't believe you. You're lying. That's not possible." I said come and look at my truck and the giant puddle of gas on the ground. He said no. It's not true. Tell me I'm a liar!? Don't go here! read more

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‼PLEASE check your receipts‼ Went to the Shell store to buy coke and a candy bar. After I paid the cashier ( lady with dark hair and glasses) told me "have a nice day" kinda in the rush while was talking to someone else and didn't even ask is I want my receipt. I asked her to provide me with the receipt because I thought the price I paid for two items was kinda high. I checked my receipt and realized that she scanned candy bar twice. It wasn't just a mistake because if it was the item would be listed twice one after another on the receipt but it was at the top first line and then coke and only after that the candy bar again. I told her to refund my money, but she asked me if I want another candy bar instead ( she was already annoyed with my request) She blamed the system for overcharging me and said it was happening a lot lately. I told her if that's the case she should pay attention and double check each transaction. She immediately got rude, raised her voice at me. She told me she couldn't give me refund because I paid with a credit card. I asked my receipt back but she refused to give it back to me so I had to asked again and telling her that she is breaking the law. She gave me cash (tax not included) and receipt back and was yelling at me. " go do whatever you want... call/complain..." Horrible experience! I suggested her to become a better person but I don't think she would take it on consideration:( Dear Shell Management, please investigate this case and please provide your employees costumer crevice training. read more

Shell Gas Station - Scam receipt - Gas Stations Near Me - Monrovia, California

This place stinks. Extortionate prices and a rude cashier who managed to foul everything up -- for me and others. I wanted to add my phone for the measly discount, she forgot, then said I was approved for the amount of gas requested. I literally went back and forth and the third or fourth time I suggested she come out as she insisted it should work. She fiddled around on the cash register yet again and said: "See? It works." No, it didn't, as it hadn't cleared the price from the previous customer, who paid $10 for less than two gallons of gas. Will not return. read more

Second time I have an unpleasant experience here. First time the person ahead of me did not understand how the car wash worked. When her cycle was over she did not leave and took my car wash. When I explain the situation to the attendant she told me to go get my money from to the person ahead of so I had to run out in front of the car to see if the person would pay me. I cannot believe that the tenant cannot just give me a car wash. I had my receipt to prove that I had paid for it. Plus they have cameras with no purpose obviously. Today, when my car cycle was finished I was left with the soapy truck. Again I asked the attendant if I could have another car wash since it did not wash my truck completely. She asked me how much I paid to which I responded I paid $11 ( the most expensive they have) and instead of giving me a carwash for the same price she gave me a $9 carwash. This is the 3rd time I pay the $11. The carwash service and customer service here is not worth your money. I gave it three tries and learned my lesson ‍. Unfortunately never coming back. read more

Worst gas station ever. The staff is absolutely awful. You fill gas, And they will not give you complementary air pump usage. On another occasion, I ordered the top car wash package, and the code they gave didn't work. They refused to refund me. After 15 minutes of arguing saying I paid for it, they tried to compensate me with a low tier car wash. I argued again, then they gave me the car wash I paid for. In other words, you buy something, and they don't provide you the product or service. Someone needs to contact the BBB and have these guys shut down. I forgot to mention, they have the worst attitudes ever, hence the reason I'm ranting on Yelp. read more

Terrible service! The thin guy with glasses behind the counter is rude and should never be in front of customers. My guess is he's the owner and clearly an unhappy person. ZERO STARS!! I will never buy gas there again read more

Where to begin. We paid for a car wash at the pump and drove back for a wash. The equipment quit while we were waiting. We entered our prepaid code and waited for about a minute. A message popped up saying the car wash temporarily closed. We pulled around front and I went inside for a refund. The clerk did not want to refund the car wash money. First he insulted me by letting me know how to enter the code, then he wanted me to come back a different day. I told him that we don't come over here very often so I would like a refund. He kept insisting I just come back. When I said, please just give me a refund, he said he would have to charge me another 20 cents per gallon of gas I purchased. I said, so your machine breaks down, wastes my time and now you're going to penalize me for that? Yes, that's the rules! I said well I won't come back here again. He said, the don't come back here again, go somewhere else. read more

Wish I had read the reviews before coming to this car wash. Took my two-month-old car here for its first wash, paid for the middle grade wash, and received almost nothing for my money. Wash was supposed to come with undercarriage clean as well as tire and wheel cleaning. Got none of it. The wheels are still dirty and the lower parts of the side panels were completely untouched. I wiped the dirt off with a towel when I finished the job the dryer didn't (or couldn't). I will have to wash my car again by hand. Worthless. Waste of $9. Go somewhere else. Edit: no receipt available at the kiosk. read more

Don't ever go there. I paid for carwash and their carwash malfunctioned and my car was even dirtier when it was done. When I complained the cashier inside asked me all sorts of questions. I said not my first time, I know to drive when green and stop when red!!! He told me I made a huge mistake and it's not their carwash fault. The big mistake was to go to this station. Not only they have the highest prices in town, they have no idea what service means. read more

If you have 45 minutes to waste, this is the car wash for you. That's how long you wait to get a wash, even with only a few cars in line. The display where you punch in your code is so beat up and hard to read that you want to give up and drive away. Just a couple of miles to the west is 5XExpress, which is cheaper, faster, and better. Never returning to Shell for a wash, only for over-priced gas when I'm desperate and running on fumes. read more

This place is crap. The dryer in their car wash does not work at all or it cuts time where your car never fully dries. I had to leave with my car completely drenched in water and soap and they tried to tell me to come back tomorrow to finish the wash instead of giving me a refund. The Asian lady inside gave me major attitude as if I broke the car wash myself with a secret set of tools. She wouldn't say a word to me and avoided eye contact at all times The Hispanic guy did not understand why I would wanted a refund and kept insisting I come back tomorrow even though I don't live anywhere nearby. My car now has major water stains as do all the other cars that purchased a car wash. Avoid at all cost. read more

I JUST GOT RIPPED OFF! Paid with a $20 bill, asked for 10$ in gas. The cashier NEVER gave me my change. When I told her I gave her $10, she argued with me, and said to "check again." I was in a huge hurry. I have my receipt, and I want my correct change back without somebody arguing with me. Count the money in the box, or check that she isn't stealing! This is not right at all.... This needs to be resolved immediately. I dont have time to argue back and forth with the cashier. read more

Shell Gas Station - Receipt... I paid with 20$ Need my change! - Gas Stations Near Me - Monrovia, California

RIPOFF alert--The gas pumps appears to be rigged to charge you the non-wash per-gallon price, even when you order a wash. When I complained to the employee (perhaps owner), she gave me a BS excuse that it must have been a "glitch." Even the car wash failed to work. I went to the car wash and entered my code, and received a "thank you" with instructions for the green light. After ten minutes, the green light never came on--and then asked for my money back. She refunded it only partially -- nsisting on charging me for the non-wash per-gallon price, even though it was the company's failure, not mine. Be forwarned, you almost certainly can find a better place for gas and a wash in Monrovia. read more

One star because they have a drive through CBTL on-site. Gas is overpriced but the worst part is the customer service of staff. I've been in twice in 8 months or so and both times the staff is the painfully disinterested in customers and is yammering away about who-knows-what to family/coworkers in their native tongue. As convenient as this place is, I'm never patronizing again. read more

Two bad things happened to me today. The first one was the car wash. My car is still dirty and wet. My rear window was too dirty to drive that's why I came here. After this carwash it is still dirty. Disappointed. After I tried to pay for gas by debit card at the pump. It was my second disappointing thing. Will never come back. read more

The cashier does not know how to count... I gave him $5 in a 5 dollar bill and $7 dollars in ones, he said is only $6 dollars then he change the story to no, it was $10 total. The point os that he did not even bother to say okay let me double check for you. To top it off his manager is standup g right next to h and doesn't bother to say anything...what a F****n thief. read more

I came to this location while traveling because I use my fuel points but the lady at the register failed to let me know my rewards did not go through and instead acted As if it did when I noticed it wasn't applied I asked her to refund me my money and according to her it wasn't possible, how are u going to lie smh. So sad read more

Why am I leaving a review on a gas station??? Oh because this place sucks! First off they offer a .20c discount on gas to buy their over priced gas if you get a car wash. The car wash does a really bad job and will not leave your car clean so it's a waste of money. There is one extremely rude woman working at the cash register who is always complaining about customers and more interested what's on tv or her phone. read more

Cheaper than the Chevron on Myrtle and Evergreen. This gas station is easily accessible from the 210 freeway exit off of Mountain Ave. You can grab snacks from the convenient store or better yet, grab a latte and muffin from Coffee Bean while you fill up. read more

Pulled over because it seemed like a decent price. Do Not Come Here! Digital price is wrong. They overcharge and seems like they scam the reward points. Horrible, STAY AWAY! read more

Decent gas station. The car washes are good and cheap. The place is pretty clean. The gas prices are fair. They even have good odds and ends in their store. read more

Bad service here, cashier took my name and number for the purposes of either refunding an unused car wash or giving me a new one. They never called me back or did anything about my situation, in fact I think he asked for my name and number just for the purpose of shoeing me away. They could've easily just told me that they weren't going to help me and everything would've been cool, but they had to lie and act like they were going to give me good service. To add to this, their car wash doesn't seem to be working half of the time, and when it doesn't they always shrugged their shoulders whenever you ask him when it will be working. The owners and employees clearly don't give a d@mn about good service here. read more

THE CAR WASH SUCKS!! It's defective, won't dry your car unless you pull up but when you do it says back up and if you don't hurry the whole car wash stops working all together and then you have to get out even tho the wash is not completed read more

This gas station is very convenient and almost alway clean. I love it because of their car wash... it does a pretty good job. It's the type which the spinners that actually touch your car, which I prefer. I'll keep coming back for the car wash. read more

The car wash used to be pretty decent. Lots of rainbow fresh smelling bubbles in the car wash, now they're so skimpy, non-smelling...doesn't leave my car shiny anymore. I guess I'll need to change my carwash. read more

*If you pay at the machine, you don't need a code and can just go in when the green light comes on. But the machine can't print you a receipt; have to see the cashier if you want one. Water first sprayed in spurts from the bottom up. Provided a decent wash; $7 for the cheapest/quickest one. read more

I would give this negative stars if I could they charge me for a car wash it didn't work and they wouldn't give my money back this station is crap don't get your gas here... read more

Went for the first time to use my rewards points from Ralphs. This place is dirty and run down. Upon entering the store an older fellow was mopping and kept moving displays despite the fact that I was in line and had to keep moving. The cashier was unable to let me fill my tank and insisted that I give her a dollar amount and went back to her phone. I was clearly an interrumption. Then when I went to pump gas the pump kept shutting off. I signaled to the mopper who was now outside who finally came over and didn't utter a word. When he couldn't fix he motioned that I was to move my car to another pump. I did and he returned with a receipt that showed a credit for the gas I did not purchase. Again he was mute. I went inside and couldn't find the cashier who ended up was on the floor vacuuming hiding behind the counter. Mute mad didn't bother to tell me. She pops us and says she can run the charge again on another pump. I told her that I didn't have time and a few other choice things. Stay away. I've contacted Ralph's to tell them to remove this station from their program. read more