We went through the Shell carwash and nothing happened. No Soap, no cloth strips going back and forth to wash the car, no blow dryer at the end, only the spinning brushes rotating without soap or water. Once the conveyor pulled us to the end, my fiancé went into the store area to explain this to the clerk. "Jerry" immediately copped an attitude and asked if we just drove through the carwash at regular speed. How nuts is that? The answer, by the way, was no.
All we wanted was another carwash ticket so we could get all of the salt off of our car. We were kind of upset for a couple of reasons: 1. We paid $8.00 for a carwash we never received, 2. This is the 2nd time this has happened in the last few weeks, 3. Having the brushes circulate on our car with no water, with salt build-up from a week of freezing weather and lots of snow, scratches the paint.
A coworker finally intervened and gave us another ticket for a carwash (a lesser wash - $6.00). When we told him that this isn't the way to treat a longtime customer, we were told, "If you don't like it, don't come back." We have been going to this gas station for about 30 years, since moving to Bainbridge. We picked up a business card with the owner's name and number on it. However, the number for the owner is the same number for the store, so who is to say if we call there that we won't be talking to Jerry. read more
