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    Shelby Trained

    5.0 (5 reviews)
    Open 7:00 am - 6:00 pm
    Updated over 3 months ago

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    Personal training

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    InterMed

    InterMed

    2.9
    (14 reviews)
    0.3 mi

    Good doctors, nice and helpful staff…read more The worst app I have seen in years. It works terribly and it's impossible to contact providers. I'm assuming it's designed by the CEO's son. If it wasn't, someone needs to be fired because the entire app is embarrassingly awful and just doesn't work for consumers. It's so bad that it's clear the staff doesn't use it either because they take far too long to respond. We end up calling everyone (that in itself can be an adventure but eventually someone will be reached.

    I have been a patient at Intermed for nearly three years and truly love Dr. Coleman, which makes…read morethis review difficult to write. She is an exceptional physician and none of what follows reflects on her. The issue is entirely structural. Over the past year, Intermed has implemented scheduling requirements that make it nearly impossible to access routine care. Getting an appointment requires multiple calls, repeating your full medical history to different staff members each time just to be "approved," and even then telehealth is rarely an option regardless of how recently you were seen. Callbacks are inconsistent at best. As someone managing chronic health conditions, this is not workable. I understand physicians are given tight 15-minute windows and that this is out of physicians' control. But simple visits like medication management or a brief touchbase to relay specialist updates should not require weeks of effort just to get on the schedule. The friction rivals that of a specialist office, which is not what you expect from a primary care practice. Intermed is likely a fine fit for patients who need one annual physical and nothing more. For anyone requiring more frequent or complex primary care, I'd encourage you to weigh that carefully. It's a shame, because the quality of the physicians themselves doesn't match the experience the system creates around them. I will be transferring my care after months of trying to navigate their new system.

    Shelby Trained - healthtrainers - Updated August 2026

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