When you call you get a nasty recording saying don't keep calling back. I started going there 10…read moreyears ago. The woman in the office didn't call back for 6 days the last several times. In most cases I was calling because of a toothache. She didn't care. You would get an appointment in a week or 2. No antibiotics. Both Robson's were good, honests, and reasonablely priced. The last straw was when my daughter-in-law was dying and I needed to be there. After waiting 5 days for a phone call I called a dentist in Urbana. They answered the phone and got me in the next day. Is this woman related? Why is she still there? There was also a time when I was recovering from a broken arm and had to walk on 3 inches of ice in the parking lot to get to the door.

A substitute dentist cleaned my teeth today. He was very nice and talked to me during the process…read more He even complimented me for taking such good care of my teeth. I was very happy with the results as always. THANK YOU!!

Our experience at Mary Rutan Hospital began with concerns about the overall process and ultimately…read morebecame a very upsetting experience for my wife. My wife has been experiencing significant lower back pain for approximately six months. She was recently diagnosed with arthritis, although the specific type and underlying cause of her symptoms have not yet been determined. She has completed physical therapy, which provided no relief, but was required by insurance before additional imaging could be authorized. To date, an MRI has been completed, resulting in the general arthritis diagnosis. She recently had an online consultation with a rheumatologist through a referral from her primary care physician. She had also been referred to Mary Rutan Hospital for a pain management consultation, which she decided to keep so she could establish a relationship with a pain specialist and maintain additional treatment options. Upon arriving at the hospital, we asked the main entrance receptionist where pain management was located. We were told it was "down past the emergency room" and directed with a thumb gesture. We followed the signs toward the emergency room but could not find anything identifying pain management or outpatient services. We eventually asked a cleaning staff member for assistance, and she contacted a passing nurse. We were then informed that pain management was located in outpatient services, which we had already passed. Both employees were courteous and helpful, and we appreciated their assistance. My wife was checked in and taken back to Room 3 in outpatient services within approximately five minutes. Unfortunately, the condition of the room was extremely concerning. The floor was visibly dirty, with hair, stains, and trash present. The vents were also dirty, the sink appeared outdated and not up to code, cabinets and drawers had no locks, and the door showed significant rust. Additionally, the exit sign was blinking. The admitting nurse was thorough when reviewing my wife's medical history. However, she initially used a blood pressure cuff that was clearly too small. A larger cuff was readily visible in its packaging in the basket beneath the machine. My wife explained that the cuff was extremely tight, and the resulting blood pressure reading was unusually high. Despite this, the nurse did not replace the cuff on the second attempt and instead attributed the elevated reading to my wife being in pain and nervous. The appointment was scheduled for 11:00 a.m., but we waited approximately 25 minutes before Dr. Anuj M. Shah and his PA entered the room. Dr. Shah did not ask my wife whether she was comfortable with the PA participating in the appointment. The PA remained in the room with a full-size laptop throughout the consultation. Dr. Shah initially stated that he wanted to review my wife's MRI before developing a treatment plan. My wife agreed and explained that she had recently consulted with a rheumatologist and wanted to keep this appointment to establish a relationship with a pain specialist and maintain additional treatment options. At that point, Dr. Shah's demeanor changed considerably. His communication became confrontational and dismissive. While leaning against the sink with his arms and legs crossed, he spoke to my wife in a manner we perceived as condescending. He proceeded to tell her what he believed she was experiencing and where she was experiencing pain, then demanded that she stand and identify the locations of her pain. He rapidly questioned her about other areas of discomfort without allowing her adequate time to respond. When my wife discussed arthritis as a possible cause, Dr. Shah dismissed the concern, stating that "everyone has it, even my PA." The PA appeared to smirk at the comment. The interaction continued to escalate until Dr. Shah demanded, "WHERE ELSE!?" At that point, my wife and I stood up and explained that the interaction was not helping. We decided to leave. Dr. Shah attempted to stop her by saying, "Ma'am," but I stated that we were finished and we were leaving. We found Dr. Shah's behavior to be extremely rude, unprofessional, demeaning, and, in our opinion, bordering on abusive. Most importantly, my wife was seeking help for significant and ongoing pain--not medication or drugs. She was attempting to better understand the source of her symptoms and identify appropriate treatment options. We left the appointment feeling that my wife's concerns were dismissed rather than evaluated. Regardless of a physician's opinion regarding the cause of a patient's symptoms, patients deserve to be treated with professionalism, dignity, patience, and respect. Our experience fell far short of those expectations, and we believe the hospital should seriously review both the condition of the outpatient facility and the conduct displayed during this appointment.

Care was excellent. The medical staff very professional, kind and concerned about my health. Doctor…read moredidn't push me through the exam. Took her time and explained everything to me.

Office staff was very welcoming. Dr. Schleucher is an excellent practitioner who provided visual…read moreevidence of dental caries and a thorough explanation of the treatment plan. She provided gentle care with frequent checks to make sure no pain was felt during the procedure. I highly recommend Dr. Schleucher!

very professional great care. office personnel was very professional easy to schedule they helped…read moreme with my back pain and helped determine my problems

I had knee replacement surgery in October 2019. My original therapy was at a local nursing home and…read morewas not a good experience. I then went to therapy at orthopedics sw in sidney. My therapists kim and julie were awesome. They did a great job and they made it a fun experience. I I actually looked forward to going to my therapy appointments. I highly recommend them. Bob C.

Stick up artist! I was seen for knee pain, They told me knee surgery was recommended. After…read moreplanning and setting up surgery two months in advance. Their billing department calls and says that my insurance wont cover over 1000.00 dollars and I need to pay before surgery. No money up front no surgery! Office policy is the only explanation they would give. It spoils have been nice to have office policy known before you scheduled my surgery and I made numerous plans for care and time off from work. Short term disability is 60% Of weekly pay. The money I saved to help supplement my income while I'm off 6 weeks, now has to go to the surgeons pocket even though he hasn't laid a finger on me yet. These crooks don't care about your pain or circumstances! Go elsewhere stay away from these money grubbing doctors!

My name is Brian Wray. I went to Dr. Love due to having sever pain in my lumbar area. He suggested…read morethe decompression table and after my sessions, it's made a dramatic difference. I was, in the beginning, having to hold onto the door just to get out of my truck. Sometimes it took me several times just to stand up from a chair. Now, I can get into and out of my truck and stand up with no pain. I would recommend Dr. Love for anyone suffering from back pain.

The ER here did a great job taking care of me when I had a kidney stone attack! The ladies at the…read morecheck in desk were kind and professional as they hurried to get me through the paper work. Once I got to the medical staff they were quick to get me medicine for my pain. The whole team was very kind and professional while working to solve my issue.

No long waiting. Very organized staff! As long as you show up when you are supposed to you will…read morebe taken care of in a timely manner. Excellent staff and doctors!

I lost 30+ lbs. In July and August 2016, had blood work done, seen a hematologist, told I had P.V…read more Polycythemia Vera, than next week told I didn't have PV just high red blood counts, then still complaining of several symptoms to PFP, so over several months I seen several specialists with no diagnosis, went to an opthemologist because one of my symptoms was eyes hurting and light sensitivity, but eyes were fine, was discussing all my symptoms and he asked if I been tested for Lyme Disease, so ask PFP for testing,well it came back positive for Lyme, referred me to Dr Manis took two weeks before he said he couldn't help me, by this time I was informed I had no ins. due to my ignorance, So then I ask PFP to fill out long term ins. they refused to do so and then I get a call from PFP saying they couldn't help me anymore and to find a new Dr. Office, so know I'm going thru Lyme disease and all its nasty symptoms and co-infections which are life debilitating! They just up and let me go with no help what so ever! Plus my cnp at PFP would just sit there at every visit and would just repeat the word sure sure sure as I would explain my symptoms very annoying! And supposingly was concerned about me at one point a nurse told me but still let me down in my time of need.