I've had to revise my original review from 3 years ago based on my recent experiences with this dealership. Since the departure of service manager Vijay, customer service has drastically declined.
My vehicle was brought in on February 10, 2025, after it stopped working. I had it towed to this location and was told the issue was with the undercarriage dash, totaling approximately $2,000 in repairs. After a few days of driving, I noticed my **back-up camera no longer worked, **a feature that had been working perfectly prior to service. I returned to the dealership and was informed there was a malfunction requiring an additional $600 to fix.
Less than two weeks later, my vehicle broke down again, displaying the exact same issues it was initially brought in for. It required another tow back to the dealership. Between February and May, my vehicle needed the exact same repairs multiple times.
On the final occasion, I was told the cause was now rodent damage and advised to file an insurance claim. I was also told I could be responsible for additional costs if the insurance company didn't cover the repair. After the insurance denied the claim due to lack of evidence, I had to strongly advocate for myself. Eventually, the dealership completed the repairs **at no additional cost, **but by that point, the situation felt more like a financial trap than service.
Before I could even leave the lot with my vehicle, I noticed the camera issue had returned. I brought this to the attention of my service representative, Jeanette Montgomery, who had already shown a lack of professionalism throughout our interactions. On this day, her conduct became truly unacceptable.
When I informed her the camera was still not working, she walked away without acknowledging me and returned with a mechanic. No introductions were made, and I had to ask if he was there to assist. After our interaction, I mentioned the lack of courtesy to Jeanette, and she openly insulted me, saying:
"That's why nobody likes to help you."
She then loudly and dismissively yelled,
"And no, you did not pay $3,000 to get your car repaired!"
in front of customers and staff in the service area, all recorded on video. This was not only humiliating but also deeply frustrating after months of repeated issues, missed diagnoses, and significant expenses.
Throughout this entire process, I was treated as if I was wrong for advocating for myself, despite the countless hours, stress, and thousands of dollars spent going back and forth for repairs that never seemed to stick. No customer should be made to feel dismissed, devalued, or humiliated, especially when simply seeking fair service.
I ended up recording my visit due to how unprofessionally the situation was handled not only by Jeanette but also by management previously. It was so bad, that I emailed the CEO at Sheehy and Honda Corporation, to file a formal complaint. As a paying customer, I expected to be treated with respect and basic professionalism.
I am sharing this review to help others make informed decisions. Based on my experience, I cannot recommend this service department and hope to see serious improvements in customer service and accountability moving forward. read more