First of all, I hate car shopping. It is so stressful and it always feels like you have to be on guard to not be taken advantage of. That was not my experience AT ALL with Sheehy Honda. Alex was by far amazing. He was patient, kind, polite and very straightforward throughout the entire process, which made everything so much easier and stress-free. He truly took the time to make sure I understood my options and felt comfortable with my decision. He made us feel heard and valued. His manager, Kevin, was also incredible and worked hard to get me an amazing deal. I walked out happy, with great perks and an amazing car! Farid in finance was just as wonderful. He made sure everything was taken care of, explained things clearly, and helped us secure some really good perks at a very reasonable price. Overall, I am more than happy with both my purchase and my entire experience. I will absolutely be recommending Alex and Kevin -- and the whole Sheehy Honda team -- to anyone looking for a car! I am very very happy with my purchase. read more

Sheehy Honda of Alexandria - old car and new car - Car Dealers Near Me - Alexandria, Virginia

This refers to my earlier review of Sheehy. Just noticed that Sheehy did not complete job of fixing recalled fuel pump, (taking 2 days to "work" on) as you can only see it from back seat. Left part in back seat instead of replacing it where it belongs. Picture 1: Back of console removed to fix recalled fuel pump. Never replaced by Sheehy mechanic. Didn't notice till couple days later as you can only see from being in the back seat. Back of console with cover removed to "work" on recalled fuel pump. Never replaced by Sheehy mechanic. Took them 2 days to do 20 minute job. Absolutely terrible service. Save yourself the aggravation of dealing with these losers and go elsewhere. read more

Sheehy Honda of Alexandria - Back of console with cover removed to "work" on recalled fuel pump. Never replaced by Sheehy mechanic. Took them 2 days to do 20 minute job. - Car Dealers Near Me - Alexandria, Virginia

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If I could give zero stars, I would. The dealership is filled with lowlife, classless, rude, and unhelpful, individuals. They take no accountability for the products they sell, and enjoy calling customers derogatory names when customers complain. Also, they love to challenge people to get them fired. read more

Do Not Purchase a Car or Get It Serviced by THIS DEALERSHIP. They easily take your money with a smile when you purchase your car. However, the folks who service the vehicles are either incompetent or just not very smart! My son and daughter-in-laws "new" car has only 1500 miles on it and it is going on the fifth time she has taken it in for the SAME ISSUE! Daughter-in-law wishes she had kept her beater...at least it ran!!! read more

Absolutely atrocious. Called and got a price of 75$ to install an OEM Honda sunroof wind deflector. Went next day at 0700 and guy said 375$. He then proceeded to say they can give me the price the next day because the individual that gave me that price wasnt there. Bro legit could have said they are too busy and to come the next day. They are on some BS there. Will never give this place business. read more

After 40 years and 47 vehicle purchases, I can confidently say that buying my 2026 Honda CR-V Hybrid Sport Touring AWD from Sheehy Honda of Alexandria was the finest car-buying experience I've ever had. I spent 30 years as an investigator and inspector with OSHA and the EPA, conducting hundreds of inspections. That background has given me extremely high standards for honesty, quality, ethics, and customer service--and Sheehy Honda exceeded all of them. I visited more than 15 dealerships across multiple brands before coming here. From the moment I walked in, the difference was clear: genuine respect, professionalism, transparency, and zero pressure. The entire process felt customer-focused, not sales-driven. General Manager Kevin Reinhardt set the tone with deep product knowledge, thoughtful guidance, and sincere concern for my best interests. His leadership is clearly reflected in the culture of the dealership. Special recognition goes to: Ayesha Spivey (Sales) - exceptionally knowledgeable, thorough, and patient; delivered the vehicle in immaculate condition. Chuck Vanderwall (Sales Manager) - clear, honest explanations and customer-focused recommendations. Farid Qaderi (Business Manager) - efficient, calm, and transparent, even under tight time constraints. Rachel Higgins (Service Manager) - promptly and professionally resolved a tire issue just days after purchase. Sheehy Honda stands out for its honesty, no-pressure environment, meticulous vehicle preparation, and excellent post-sale support. Leadership from Managing Partner Sina Mohabat has clearly built a dealership rooted in ethics, integrity, and customer trust. After decades of disappointing dealership experiences, I've finally found one I trust completely. Sheehy Honda of Alexandria has earned my highest recommendation without reservation. -- Sounjay K. Gairola read more

After Sheehy Honda of Alexandria did my last oil change, a leak suddenly appeared. They quoted me $900 to fix it. A local mechanic fixed it with a simple drain plug replacement for under $50. Now, on my next scheduled oil change (which I prepaid for through their VIP membership), I waited four hours only to be told they wouldn't do the work unless I paid that $900 again. They created the problem, misdiagnosed it, and are now holding my prepaid service hostage. Four hours wasted. Zero work done. Unacceptable. read more

The whole place is run by a bunch of unprofessional people who can't even bother to tell you the car isn't available. They'll let you schedule an appointment, string you along all week, and then cancel two hours before like your time means nothing. The sales manager, Chuck, is straight up rude and won't even listen when you try to talk to him. Apparently basic communication isn't part of their process. They told me the car was "in the shop" all week, but it's pretty obvious they were just holding out for a higher bidder. If that's how they do business, they should at least have the decency to be honest instead of wasting people's time. read more

This dealer sucks BIG TIME. We took our cars in today for a scheduled service and oil change. When we arrived we come to the front service desk and they simply told us they are closed for the weekend because of broken system. We did not get any notification and it was a long drive there. They DIDN'T EVEN apologize. We then simply left in TOTAL DISSATISFACTION. Total lack of customer service and lack of simple professionalism!!! STAY AWAY from Sheehy Honda of Alexandria!! BIG SCAMMER group!!! read more

Alex our sales consultant and Elmer in finance were amazing! They were both very knowledgeable about the Hondas products . I definitely would recommend looking for Alex. The best experience in a dealership read more

This review applies to the used car department. I was searching for hybrids and came across a few local options on searches. I always search for cars without accidents. Yet, cars from sheehy honda kept popping up in searches clean until I checked the carfax. Accident! I contacted one of their salespeople and mentioned this. Their response? "It was a minor accident, nothing to be concerned about". Not "we made a mistake, let us fix it". The sad thing is, the cars were priced the same as cars without accidents. No way was i willing to buy a car with an accident for around the same price as an accident free car. My other problem with this dealership was with their aggressive scheduling tactics. I mentioned being interested in a car and the next thing I know the rep booked an appointment without any input from me. When the time passed, they scheduled another, and another, and another. I did eventually go in for a test drive and the environment was very chill. No high pressure tactics, we didn't even talk numbers which was a little weird. I was expecting some sort of push to have me buy, but I walked out right after the test drive. With how aggressively I was hounded when not at the dealership, it was weird for so little effort to be made while I was there. My advice to the dealership: More transparency about your cars' history. Don't hide accidents, that's a bad look. More reasonable prices. A lot of the cars were either in the "fair" or barely in "good" categories. A few weeks after my test drive i was sent a message from a manager saying either I buy the car at the listed price or it was going to auction. The price was still too high in my mind for one with an accident, so it was easy to pass. My advice to customers: Check the carfax. There were a few cars that were supposed to be clean that had accidents on their history. None of them major, but it still felt dishonest. read more

Service needs improvement. Average time for an oil change is 3-4 hours due to management not having enough employees to fulfill simple requests. The location for a Honda dealership could not be any worst. This is the most congestion drive way with limited space to maneuver, much less find a parking spot. Sofas in lounge area look like they used to be at an animal shelter for 20 years. Any value of appearance or customer service? No operable television in waiting area. No local attraction nearby to go waste 3-4 hours within walking distance. read more

I recently had to purchase a used vehicle. I found an SUV I was interested in and reached out to confirm the vehicle was still available as it was about an hour away. Despite my inquiry was made in English, the dealership reached out to me via text, email, and phone in Spanish. I responded to the generic email from the sales manager letting them know I did not appreciate them assuming I would need or want assistance in Spanish and he was apologetic and I received no further communication in Spanish, but I also did not get an answer if the vehicle was available. The next day I drove up to the dealership to see if it was available and was fortunate that it had not sold. Initially, the salesman was pleasant enough and brought the SUV out for me to look at and test drive, no pressure at all. After the test drive I asked questions which the salesman tried to mislead me on, I called him out and he shut down altogether. I don't appreciate being lied to or gas lit, sorry. The next day tried to go back so my wife could also look at the SUV but was told by a different salesman the vehicle was undergoing work to prep it for sale. Two days later my wife and I go back up on Saturday to try our luck. We arrive and are told the vehicle is at another dealership, the salesman (third one at this point) drives us over in a loaner only to find out the SUV had left that dealership to go back to the one we were just at, altogether 45 minutes driving between places. We finally get to look at the SUV, my wife gets to drive it, I confirm most of the issues I had pointed out during my initial test drive have been addressed and we finalize purchase. Overall, not the greatest experience, but it was the car I wanted at the price I was happy with. Shout out to Alex Machuca who was the salesman who got us across the finish line and was a pleasure to work with, he was the ONLY positive in the whole experience. read more

Service? Terrible. Customer service? Even worse. Quality of work on your car? MID AF. Can't even admit they messed up my car. Won't even give a complimentary service for messing up my car resulting it to stall in the middle of Richmond highway. read more

I've had to revise my original review from 3 years ago based on my recent experiences with this dealership. Since the departure of service manager Vijay, customer service has drastically declined. My vehicle was brought in on February 10, 2025, after it stopped working. I had it towed to this location and was told the issue was with the undercarriage dash, totaling approximately $2,000 in repairs. After a few days of driving, I noticed my **back-up camera no longer worked, **a feature that had been working perfectly prior to service. I returned to the dealership and was informed there was a malfunction requiring an additional $600 to fix. Less than two weeks later, my vehicle broke down again, displaying the exact same issues it was initially brought in for. It required another tow back to the dealership. Between February and May, my vehicle needed the exact same repairs multiple times. On the final occasion, I was told the cause was now rodent damage and advised to file an insurance claim. I was also told I could be responsible for additional costs if the insurance company didn't cover the repair. After the insurance denied the claim due to lack of evidence, I had to strongly advocate for myself. Eventually, the dealership completed the repairs **at no additional cost, **but by that point, the situation felt more like a financial trap than service. Before I could even leave the lot with my vehicle, I noticed the camera issue had returned. I brought this to the attention of my service representative, Jeanette Montgomery, who had already shown a lack of professionalism throughout our interactions. On this day, her conduct became truly unacceptable. When I informed her the camera was still not working, she walked away without acknowledging me and returned with a mechanic. No introductions were made, and I had to ask if he was there to assist. After our interaction, I mentioned the lack of courtesy to Jeanette, and she openly insulted me, saying: "That's why nobody likes to help you." She then loudly and dismissively yelled, "And no, you did not pay $3,000 to get your car repaired!" in front of customers and staff in the service area, all recorded on video. This was not only humiliating but also deeply frustrating after months of repeated issues, missed diagnoses, and significant expenses. Throughout this entire process, I was treated as if I was wrong for advocating for myself, despite the countless hours, stress, and thousands of dollars spent going back and forth for repairs that never seemed to stick. No customer should be made to feel dismissed, devalued, or humiliated, especially when simply seeking fair service. I ended up recording my visit due to how unprofessionally the situation was handled not only by Jeanette but also by management previously. It was so bad, that I emailed the CEO at Sheehy and Honda Corporation, to file a formal complaint. As a paying customer, I expected to be treated with respect and basic professionalism. I am sharing this review to help others make informed decisions. Based on my experience, I cannot recommend this service department and hope to see serious improvements in customer service and accountability moving forward. read more

I previously left a great review for this location but had a horrible recent experience. I scheduled an oil change appointment for Saturday afternoon. I then received a call saying they could not honor my appointment time because they had overbooked themselves. Attempting to accommodate them I agreed to rearrange my schedule to move my appointment up by 45 minutes. I ended up arriving roughly 10 minutes after my new appointment time and was denied service, despite inconveniencing myself to fix their scheduling mistake. I received no offer of discounted service, compensation or apology for the inconvenience. I am very disappointed and will likely be taking my business elsewhere. read more

I have been a loyal Sheehy customer for more than ten years. I bought two vehicles here and have relied on the service department for routine work. My last visit--a simple oil-change--was my worst experience yet. I scheduled ahead, confirmed that a synthetic oil change with my $34.95 coupon would total about $60, fees included, and was told the job would take two hours. At drop-off, Service Advisor Janette told me the coupon only knocked $22 off, though the fine print did not indicate that. She blamed the Sheehy customer-service line for "giving out false information," and quoted a new wait time of three hours. When I pressed, a manager finally stepped in to honor the original price, but only after an argument. Janette was curt, dismissive, and excuse-driven. She complained about workload, resisted honoring what Sheehy had promised, and left me feeling like my business was a burden. For a department I have trusted for a decade, this was a sharp decline in service. Sheehy Honda can do better. Advertise the full out-the-door cost up front. Ensure all representatives convey the same information. Most of all, coach staff to treat long-time customers with courtesy instead of contempt. Until then, I'll take my cars--and my trust--elsewhere. read more

Worst experience I've had at a dealer ship wouldn't recommend here. Rude service and people didn't know what they were doing.

Horrible service experience. Extremely poor communication from service advisors with the exception of Brendan, who was extremely courteous and responsive when he was in the office. When he was NOT, however, promises of updates on the expected completion of warranty repairs on my (brand-new, with less than 1,200 miles) 2025 Pilot. Additionally, Sheehy refused to provide a loaner unless I would have purchased the car from the dealership and/or paid extra to be a "Sheehy VIP." Do not recommend, will not be receiving further business from me. read more

2 Stars - Disappointed by Pricing Policy I recently moved to Virginia in October 2024 and brought my 2022 Honda Civic--originally purchased at Shottenkirk Honda of Decatur, AL--to Sheehy Honda for a recall service. While I was there, I figured I'd take care of some routine maintenance too: oil change, tire rotation, wheel balancing, and one other minor service (nothing major--just upkeep). To my surprise, the quote came out to around $700, which was shocking. Back in Shottenkirk Honda of Huntsville, AL, I paid about $90 for an oil change and tire rotation with a complimentary car wash included. When I asked about the price difference, I was told it's because I'm not a Sheehy VIP Member (meaning I didn't buy or lease my vehicle from them). That kind of pricing policy really rubbed me the wrong way--my car isn't even three years old yet, and I've taken good care of it. I ended up only getting the recall service, since that was free, and declined the rest. I refuse to overpay for basic maintenance just because I didn't buy through their dealership. I'd honestly rather do the work myself or go elsewhere than get charged a premium for not being a "Sheehy customer." read more

I dodged a bullet with them. For first time buyers I don't recommend this place at all they're going to try to scam you as much as possible with "warranties" and policies. They don't even try to help you understand what you're getting into. Just don't come in there without knowing what to expect. read more

Customer service at drop off and pick up is so slow. Standard blanket apologies and pleasantries but it's the worst front of house service I've seen at any dealer. Just now, 6 customers trying to pick up, no advisors in the garages. We were all standing alone. read more

Just awful. They told my daughter that the car needed new pistons which requires an engine rebuild costing around 6.5K. Took it craftsman auto care and they said no way and how could Honda say that without conducting a diagnostic! read more

On 9/28 I purchased a 2013 Honda Civic (54K+ miles). There was some front vibration I attributed to tires needing balanced. Took to my local trusted mechanic. Cracked serpentine belt, tire balancing and other issues cost me over $1,200. Sent invoice to dealer (10/3/25) with explanation. Promised partial reimbursement of $600. Called on 10/20 re: reimbursement. "In mail tomorrow" was response (George Khalil). Still vibration. Back to mechanic, he found both CV Axles were able to be turned slightly causing vibration. Another $900 spent fixing. Car seems OK now. Still no reimbursement as of 10/27/25. Buyer beware! read more

My story is I traded a 2019 camry in mint condition for a 2012 Acura TL from this dealership. This car caused me some problems and this dealership didn't want to acknowledge it later, especially after getting service work done just within the first two weeks. To the readers, please be aware of this dealership and its accidental vehicles. They ripped me off like no tommorow. read more

Went in on 10/13/25 - based on a Tru Car ad. The car was still available; however, they would not honor the Tru Car price and tried to charge me 8000 for a 2015 Honda Accord with 204000+ miles. The used car salesman was nice and knowledgeable; however, his "boss" "TJ" said he was running a business and could not sell the car for the 6000+ the car was listed for in the Tru Car website. He came back to me and said he could sell me a Dodge Dart for the ad price! This was truly an eye-opening experience to let me know that Sheehy Honda in Virginia does not honor the advertised price. I wonder if all their customers are treated this way...or was it just me? read more

Terrible customer service by Endzo Ventura. Very inappropriate behavior and an aggressive demeanor that made me feel uncomfortable. Ladies, do not come alone for any service here -- they will try to scam you into services you don't need. Definitely not a safe or trustworthy place. read more

The waiting area in the service department is horrible! The chairs are in such bad shape, one would think they would be embarrassed to have customers wait even for a second there, let alone several hours. The television did not work. I mentioned thus to the service department and staff directed me to the customer service department for assistance. When I went to the customer service department, the young lady that was behind the counter eventually acknowledged my presence; I interrupted her scrolling on her cellphone. I informed her that the TV in the waiting room was off and there was no remote control. I asked if someone could assist. She said I should check with the service department. I mentioned to her they sent me to Customer Service. She then hesitated and said she would try to see if someone could help. She returned after about five minutes and said the manager had not made it in yet, and he was the only one that could help. I was at the dealership for three hours for routine work and never saw any evidence of a manager attempting to just turn on the TV, provide the remote, or offer any apology or excuse for the lack of lounge area basics. There was not even a magazine or newspaper available to read. I bought my car from this dealership in October or November 2024. It is a 2025 Honda CRV. I had an appointment at 8 in the morning for basic and routine maintenance work: Tire rotation, check fluid levels, alignment, if needed. This car, less than a year old, needed all of this done, per service agent and the estimated charges were a little less than $600. I thought that was extremely excessive. This was even with my VIP service discount. Interestingly, I overheard a gentleman talking on the phone with his wife about what he was having done on his car and what he was being charged. It was the exact same amount as I was being charged. I became somewhat suspicious and at that moment decided that after that visit, I would not use thus dealership again. I will drive a few extra miles to go to a dealership that puts the customer first. This place appears to be on the brink of going out of business if it doesn't get a handle on basic customer service and customer retention. read more

Happy with My New Honda HR-V - Great Experience at Sheehy This is my third time trading in a car with Sheehy, where I've been a loyal customer for over nine years. I'm thrilled with my new 2025 Honda HR-V, packed with great features and an easy driving experience. Special thanks to Abdulla (Salesman), whose cooperation has always been appreciated, and to the manager who joined negotiations and agreed to my deal. I believe after-sales services can improve, as representatives could be more effective cooperative. Thank you, Sheehy Honda! read more

This place is the worst. Even for the most basic thing like an oil change expect to wait 4 hours. It's terrible. There seems to be a lot of people doing a lot of nothing. Coming here is a mistake. Don't do it! read more

They told me my car was out front when I went to pick it up after an oil change. It wasn't. I went back in and asked again where it was. A guy said it was on the side. It wasn't. I went back in, irritated, and asked, is this a joke? Where the hell is my car? I paid online, you have your money, give me my car! The fellow said it is not his fault. Someone else said they would get someone to get it. No apology. So, a couple of months later, I made an appointment online for a different car. I received two confirmations by text. I go in, and they tell me that they will not service my car. There is a note that I am not allowed in the dealership. Amazing! Wasted my time! Also, manager said it could be because I didn't pay my bill, but he didn't know why. Don't go there. They are crazy read more

Sure the $30, $40, $50k new Hondas are nice--and you'll get the same sales experience here (knowledgable, nice, but this isn't BMW, amenities, though most you pay for) than any other Honda dealer (minus the haggling), but Sheehy, as a brand, does value/ under $10k, $12k very very well! Most dealers don't offer a (/n actually decent) warranty, return policy, financing/ rates, or recondition their cars at this price range like Sheehy does (though their processing fee is extremely high IMO.) VIP membership is reasonably priced but doesn't cover Maryland inspection or engines over 50k miles (which I'd guess all Value vehicles are.). Put *anything* out of place or that needs to be fixed on a "We Owe"--you can negotiate repairs and accessories but not the price or VIP). Given the proximity to Sheehy stores and Volvo service pricing, probably should have opt'd into VIP for that one. I've bought 2 cars and helped another 3 family/ friends all buy cars from Sheehy and all had straight forward experiences and chose Sheehy for their quality standard (again, not BMW) and Carmax-like experience and pricing policy (for less!). Only 1 had a mechanical problem which was fixed under their 30 day/ 1k-mile warranty (most dealers only cover 50% and/ or have a deductible--Sheehy is 100/100 and $0, respectively). I've never sold/ traded a car to Sheehy, so I can't comment there. Thanks to Kevin, George, and Rob at Sheehy Honda! read more

My experience with SheehyHonda of Alexandria was nothing short of amazing. From the initial inquiry call to offering other available options and getting me financed and back on the road with a dependable daily driver. I went out on a whim purchasing a vehicle that I have never seen and living two hours away trusting that my sales agent Nicholas was leading me in the right direction! I purchased a used Toyota Avalon with less than 60,000 miles from Nicholas (thank you Nick for informing me about this gem) and took the vehicle to the dealership to inspect and they were highly impressed with the upkeep and condition of the vehicle. I just want to express my appreciation to the finance manager George Khalil for making the deal happen and Elmer for closing the deal. Thank you again Nick for suggesting this particular vehicle for my family! We are forever grateful, thank you all again for such a great experience! read more

Several months ago, the rear differential of my 21-year-old 2003 Honda S2000 gave out on the Beltway. I managed to drive the car off the Beltway and pull into a gas station where my rear wheels froze hard. I had it towed to the nearest Honda dealer, which happened to be Sheehy Honda of Alexandria. I quickly learned that Honda had recently ceased making replacement rear differentials for my car and none were available. [I believe the Honda replacement differential price would have been around $9000]. The assistant service manager, Marcus Williams didn't give up. He had his guy check with area junkyards for a possible used replacement. Negative results. Next, his guy checked eBay and found one for $1700 that the seller claimed came from an S2000 with 59,000 miles on it. When the used differential arrived at Sheehy, Marcus had a wrecker tow my car from the service parking lot into a repair bay. He had the car ready within a couple of days--with replacement rear differential and a tune up. Ever since then, my S2000 has been running like brand new. I could not be happier. read more

Sheehy Honda of Alexandria was worst customer experience I have ever had making a purchase. I was helping my father make this purchase since he is older and didn't have a vehicle to drive at the point of purchase. I found the vehicle we wanted online on the day we went to check it out. They had advertised 2 vehicles with a similar price point listed. I called prior to going to the Sheehy to make sure they were available. Even though they said over the phone they were, neither of those vehicles were available when we arrived. This is the point where I should have left and went somewhere else. Since my dad was in a hurry to get into a new car, I decided we would deal with it. The vehicle they had was close to $2,000 more than the ones advertised online. We had the usual high-pressure sales tactics from Abdullah our sales man, including leave a deposit and so on. At that point my dad was pretty in love with the car and wanted to get it as soon as possible. That's where the real problems started. I'm going to go into some details about what we had to deal with to make this purchase, so you don't make the same mistake we did. Before I do that, I'm going to give you a summary of the time and effort that was involved on my part in purchasing this vehicle. Outside of the initial sale, I spent 24 hours on the phone or person, 202 miles driven to take care of various issues, 5+ blatant lies about things they were going to do, 24+ calls or trips to a Sheehy dealer, and 3 months to resolve all the initial issues. We purchased the vehicle using a cashier's check. They informed us that they would need to run hard credit check. While these don't have a large effect on a credit score, they do have an effect, especially if you'd had a couple of them within two years of the purchase. They didn't need to do that, but they did. Not only did they run my father's credit, but they also ran my mom's credit, just because she was going to be on the title. The vehicle was supposed to be Honda Certified, but when we went to pick it up, it had an ABS code on screen along with a tire pressure warning. When we did finally get the vehicle we took it to another Sheehy location to get inspected. You'd expect a vehicle that was Certified would be able to pass no problem. This one didn't and I had to take it back to the dealership to have the work done when the part arrived. They somehow got the incorrect part and ended up using an aftermarket part to get the car through inspection. We were told it would have two keys provided. Getting the extra key was a huge part of this process and they had bad information or just lied about it in a few cases. The vehicle wasn't ready for pickup when it was supposed to be and they finally had to drive it up to my father a day or so later than we were told it would be ready. The communication from the salesperson, Abdullah was atrocious. Any time he said he would call, he either didn't or he called a few hours later than he said he would. If he had been even slightly competent I could have saved myself hours of phone calls and trips to Sheehy's dealership. There are a bunch of things I haven't included in this review to keep it short. The big take away is, don't purchase from this dealer if you want to have a good experience purchasing your car. The prices are bad, the fees are excessive, and the staff is incompetent. read more

Had to edit review. They put a mismatched tire on the car. In rushing trying to make it to my son I didn't notice. Buying a car and can't even get a matching set of tires. Seemless process in purchasing my pre owned Tesla 3 although the vehicle had just come in and not been fully reconditioned. The front windshield had a crack and it had not been detailed. I took the car with an appointment set to have those things taken care of. Came back and both were done with no issues. After taking my car through MD inspection it failed because of a rear tire issue. This is where my displeasure came in. Set an appointment to have it taken care of and once I arrived was told they thought my tire was an 18 when it's a 19. A wasted drive and I do not live close. Was told that a told would be ordered and it would be in on Monday. This was Wednesday. Called the following Monday to ensure it came and set an appointment for Wednesday. I was then told the tire still hadn't come in and would be in the end of the week. Mind you my temporary tags are expiring at this time. So now Wednesday of the following week I come in at 9 am like I was told. The gentleman I spoke with wasn't there. Finally at 9:30 I insist that I am helped because I know I have a track meet at noon to attend for my son. My car was taken back at 10 finally. At 11 I notify them I need to leave and that I would have to come back. I was told they were working on it and the tire was already off but it would be another 30-40 min. Initially for this whole process I was told I would be in and out quickly. They didn't even start when I arrived and when I asked the service person about bringing my car out let's just say the customer service was lacking. Now I will certainly be late and am in jeopardy of missing the meet. I'm being generous with the 2 stars. read more

Blatant fraud. Charges on my credit card for maintenance insurance I didn't purchase. The finance director, Farid Qaderi, threatened to call the *police* when I contacted him about it. read more

Sheehy Honda of Alexandria - Car Dealers Near Me - Alexandria, Virginia

I would rather give zero stars. They sold me a janky-ass Honda Civic, but assured me that I had the Sheehy guarantee for 5 days to get all my money back. When I realized how crappy the car was, I returned it that Monday (I bought it the previous Friday). The used sales manager, George said it could take 5 days to get my refund. It's been nearly 3 weeks. I've called nearly every day, and barely gotten a response. My sister called yesterday because it was her debit card I used. George said he would check with accounting and he never got back to her. She called again the next day and demanded to know what was going on. They gave some b.s. answer about an error with the accounting office that delayed our refund. We did ultimately get the full refund, weeks too late. It makes me wonder, if we didn't call and bother them nearly everyday, would they have kept our $10,800? Very shady. read more

Very unprofessional service although the advisor was pleasant, the actual customer service was not very professional. I was told about 2 hours for a A1 service, although long I understood because the day after the holiday. Nonetheless, I went to the advisor to get a status, there was a truck running with no operator in a closed space, so I asked loudly why is the truck running with no ventilation cycling around, everyone looked and ignored me so I left , when I returned I asked the advisor what was my status and he shared it's almost done, I said it's been over 2 hours nearly 3. I asked for the manager, was told he left for the day, I said I am going to the manager on duty, when I got to the sales tower, I asked how long does it take for a A1 service. Confused by my disposition, I told them that it doesn't take 3 hours for a brand new car. The manager said that he would check, I told the remaining that the service sucks and that I would write a review. Not surprised when I came to write the review that there were more 1 star negative than 4 star reviews. So as DJ Khalid shares "Another One " don't worry about my business ever again - this place is TRASH shouldn't be allowed to speak to hard working people. Let alone be in business. One star is way too much. read more

Have been trying to make a service appointment for nearly 3 days now. I had a significant Safety Recall open on my Honda, After being told to wait for about 9 months as they had not established parts inventory to support the recall. Finally, I received notice that parts were available and that I should have the work performed promptly (or they would perhaps void some warranty coverage since I wasn't properly maintaining my vehicle ?? - REALLY??). Tried 3 times to book an appointment online which always lead to a dead end. Then called Sheehy. First answered by an AI chatbot which was useless. Then got to a human who I believe was probably off-site / sub-contracted. He was nice and efficient but said he couldn't book this particular service but was forwarding the request and my details to the actual service department. He assured me they would call be back directly very soon. 24 hours later no call. So, Honda and particularly Sheehy "Service" have, in my opinion failed miserably. Actually was seriously considering buying a new model of my current vehicle but now will likely look for other options. read more