Long distance inquiring about rental coverage when I move back to Canandaigua went so smoothly, I…read morecould hardly believe it. Thanks to Stacey who I spoke with, she set me up in no time with a great company and quote. I will look no further when I move back home for auto and other insurances. Stacey at Stan Steele will be my go-to girl from now on.

When I moved from Pennsylvania to New York, I switched to the nearest State Farm agent. The new…read moreoffice didn't apply all the discounts I was supposed to be getting for my 6 years with State Farm and my good driving record. My "Discount Double Check," turned into a "Discount Quadruple Check" where I was doing all the checking. After a lot of legwork, I finally got things straightened out and then switched to another State Farm agent I hoped would work better. I had also met Matt Steele shortly after moving in and knew he was an independent insurance agent. Though I finally got everything straightened out with State Farm, I decided to have him get me some quotes for other companies. He did a very thorough job of assessing my situation and getting me the quotes for the proper coverage. He found me policies through Allstate with several times the liability coverage and the same deductibles for over $250 cheaper a year (the equivalent Allstate policies for the same coverage would mean even more savings if I went that route). Previously I had asked my State Farm agent about increasing my liability coverage as I had just finished schooling and had taken my first job in my career, but I didn't get a very straight answer. Matt explained the importance of the proper levels of coverage, and gave me many different quotes each time I asked about different options. Matt was very thorough, honest, and dedicated to getting me taken care of. He answered questions over the phone, via email, during business hours and after. I didn't think that I would be able to get a better rate switching to a new company since I'd be losing my 6-year save driving discount with State Farm, but I am very glad I looked into it. I also appreciated that as an independent agent, I knew he would be able to find the policy that most fit my needs. Overall, I was very satisfied and would recommend him to anyone looking to lower their premiums and ensure they have the proper level of coverage on home or auto.

Jim has been our insurance agent for almost 40 years. Thankfully claims have been few and far…read morebetween. The good news is that each and every time they were handled professionally, quickly, and efficiently. So, the deer that jumped out in front of us was a surprise, but the way Jim handled our claim was not.

Very helpful! Was able to get me great rates on MORE coverage for my renters! Always very nice and…read morefeels like a family more than a buisness

The service that Christin, Mike and team provide is top-notch. I was in an accident over the…read moreweekend and handled everything through the claims department by myself; in the scurry of getting back into my Monday, I had forgotten to call my local office. Not to worry though, Mike was there with a phone call, not to talk about the claim or my policy or the dreaded increase that is inevitable, he called to see if I was OK or if I was hurt. This is why I work with this office. No matter my questions or my issues, they're right there. If it's a reminder, a document or just a friendly to call make sure I'm OK, they are there to provide me with the best service. If you're looking for a truly the best of service from your insurance provider to help with your needs, you'll want to go through this office, they're truly the best !!!!

Has reliably handled my accidents, insurance transfers and the team functions extraordinarily with…read morecommunication

Joanna filed my taxes and claimed a credit 2 years in a row that I wasn't eligible for. Almost 3…read moreyears later, the state is asking for that money back plus interest. I took them to small claims and the judgement was in my favor however, I have yet to receive the check of over $400 that I am owed. They continue to make these types of mistakes but will NOT take responsibility for them. They are very expensive to begin with and no mater what the mistake, or what a judge says, they will avoid taking responsibility.

We have been using GSR for our taxes for more than 20 years and have always been happy with the…read morework they do. Terry was very helpful dealing with the IRS to help us to get money due to us. They are always friendly and professional.

Local, excellent service. Insurance might be something you need to get but having someone you…read moretrust to talk to on phone or face to face makes everything easier.

In violation of do not call rules, called me twice and used a name that only shows up on spam calls…read morein the message left twice. Will be seeking legal action for using dark web sources and calling in violation of do not call rules. I have never, and will never be involved with these people. Despicable behavior that suggest they deserve to go out of business. Also reported to the do not call registry and have listed them as spam at Apple and T-Mobile.

Stat away! I made the mistake of putting all my eggs in one basket. I was doing quite well on my…read moreown investment portfolio until...Brighton Securities. They pointed me in the direction of financial ruin. BS used intimidation and scare tactics insisting I sell all my investments, or I'll lose my money without purchasing dividend paying options. And like a fool, I entrusted them with my $$. All while utterly ignoring my gut! Normally I'm not one to be steamrolled or bamboozled. I will never financially recover from that wreck-less decision. I would be a much wealthier person for it. In hindsight knowing what I do now, I should've ran for the hills. Shame on me. I'd be a much more financially solvent person today poised for 2025 retirement. Too bad. So sad.

I have dealt with both Rebecca and Clark on multiple occasions. They are always there to help and…read morevery quick with follow up. We have both of our Auto and Home Owners Insurance Policies thru the Butler Agency/Erie Insurance and we couldn't be happier! Our recent experience included adding another vehicle to our policy that we would only be using as pleasure! Much to our surprise, the premium went up less than $100 per year! Top notch service and support!!! Would highly recommend to anyone who needs a reliable and reputable agency!

Excellent, was looking for new home owners Insurance, and they came through and got more coverage…read morefor me with less money...

I have been going to this firm for many years. Many members of my family also. They have been…read moregreat to us. They are accurate and very honest. In my opinion you can not find better. Completely trustworthy. Ron Poness PS Made good investments and a fair amount of money for us.

I've been going to this place for years for my tax return... YEARS. I paid $150 for my return to be…read morefiled and they did it incorrectly. I understand mistakes happen, but they YET AGAIN incorrectly sent in the additional paperwork for my return. I'm a single mother and count on this money every year to help offset rent, daycare etc. I battled cancer last year and because of the chemotherapy treatments, was unable to work. So this refund was something I was really looking forward to. Everytime I have called and left a message, no one has gotten back to me. It has been 16 weeks since my original refund was filed. The IRS is saying they never even received the missing paperwork. I'm beyond livid. I'm now trying to fix this with no help from this ridiculous firm. I'll never go back there and make sure NONE of my friends and family do either. For being such a loyal, long time client of theirs, they could care less about my situation. I'll be trying to get my $150 back.