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    Shear Serenity Salon

    5.0 (4 reviews)
    ModerateHair Salons
    Open 9:00 am - 8:00 pm

    By appointment only

    Services - Shear Serenity Salon

    Bridal hair services

    Blowout

    Chemical treatment

    4 More Services

    Color only

    Haircut

    Cut and color

    Hair styling

    Shear Serenity Salon Photos

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    Tress Salon - Was supposed to be blonde with low lights! It came out grey! Trying to show the differences with my bad bathroom lighting

    Tress Salon

    4.0(13 reviews)
    2.1 mi
    $$$

    I have been a client of Molly's for many years. I love Molly and Tress Salon. I've worked with…read moreStacey, Tawny and Nicole as well and I always love my hair. Everyone is great at Tress. The salon is very relaxed and laid back which I really appreciate.

    In February/ March of 2018 my husband book a hair and nail appointment at my favorite salon and…read morestylist. My hair appointment wound up getting rescheduled to June. When I was getting my hair done I requested low lights (black) and highlights (blonde) and the color bleed together and I walked out of the salon grey trying not to cry until I got into my car, because I didn't want to make Stacey (my stylist at the time/ and owner) feel bad. I had to wait a week or two (can't remember) before I could get back in and I was mortified I had to go to work in a professional setting and conducting meeting with doctors with grey hair, and expecting them to take me seriously. I was 32 at the time and couldn't pull off the 60 year old silver fox, nor was I trying to. In June/ July of 2020 once the salons opened I couldn't get an appointment. I understood they were over booked and everyone wanted in but I was willing to wait, but no appointment date was offered, and I had to go somewhere else. Fast forward to this past month I made an appointment nearly 4 weeks in advanced for 1/22/21. I confirmed my appointment via text several times and then got cancelled on the day before (after requesting off from work). I was told only the afternoon clients were getting cancelled on, and I wanted to see if I could move my appointment up to the morning. The morning receptionist said she would see if it's possible and call me back. Hours went by and I never got a call back. When I called I was told the receptionist I spoke with went home for the day. The afternoon receptionist I was speaking with told me an earlier day appointment wouldn't be possible. I was asking for the next available appointment day or how soon I could get in, and she told me that Stacie was booked out over a month in advanced and it was so far out she wouldn't even give me a possible day to reschedule to after I had already waited 4 weeks. I was a customer for over 8-10 years and followed her from her old salon. I told the receptionist I wasn't going to come back, and I get they probably don't care, but I'm the third person that I know who has stopped going after years of being a loyal customer. I wasn't a "Karen," I was flexible, bought the recommended products, never complained, even offered to pay when she corrected my hair color, and always tipped well. After being treated poorly for the third time I left a poor review similar to this one on their Facebook page, so maybe the owner could rectify or address or even become aware of the situation. I was giving them the benefit of the doubt (maybe the owner didn't know the receptionist forgot to call me back). But to my surprise the owner publicly lied and told me that they did call me back. When I told her all I got was a cancellation text message and I called back twice all she had to say was that their customers where their top priority for their successful business and they did call me back ASAP. When I told her that her staff isn't being honest if they told her that she said she was sorry I'm unhappy. I asked her that I was just sharing my experiences and what if this had happened to a bride the day before her wedding? Instead of apologizing, or taking any accountability, or admitting this could have been handled better she said; thank you for the feedback, and have a great day. The owner might as well have publicly told me to go eff myself . (This was the cliff notes version) This is the most unprofessional place I have ever encountered. You're better off saving your time and money and walking into fantastic sams or great clips and will probably revive better treatment. If you don't mind waiting 4 weeks and possibly getting cancelled on by text or possibly not being to reschedule with no sincere apology for some blonde bleach highlights then go ahead and schedule an appointment by all means because apparently Stacie is a one trick pony and that's all she knows how to do. Overall I'm disappointed with the service and lack of concern of loyal customers.

    Photos
    Tress Salon - Halloween make-up available by Becca

    Halloween make-up available by Becca

    Tress Salon
    Tress Salon - Bridal updo

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    Bridal updo

    Crew Salon - I just can't. $75 for this?! A toddler with paper cutting scissors would've done a better job.

    Crew Salon

    4.6(13 reviews)
    3.4 mi

    I originally went in for a simple 10-minute tint to cover some gray, and I could already tell my…read morestylist was having a bad day. I hoped it wouldn't affect the service, so I went ahead with the appointment. When she finished, everything seemed fine because she had styled my hair. But after a week, when I washed and straightened it myself, I finally saw the chop job that had been done. It was completely botched, and I was extremely disappointed. Thankfully, Pauline--the owner--came through. I went back in, and she did some miracle work so I was able to keep my length and get rid of the choppy look. I was going to give one star because I was devastated with the original outcome but Pauline was very kind, and fast with her response and solution and handled the situation with grace and the salon deserves some love. Thank you Pauline. You made me feel heard and understood the assignment.

    Made an appointment for a blowout and dusting. They had a promotion going on for $25 for this…read moreservice. When I walked in, I confirmed the price with the front desk and she said "actually it's $35, that promotion ended" even though the promotion ad is still active on their Instagram and doesn't list an end date. I said fine. Got the service done, hairdresser was pushing products on me the whole time which is fine and typical. Tells me I need a trim and I said "well that's what I'm here for..?" She said "ohh you want a trim?" I said "yeah.." at the end, they end up charging me $60! I complained to them saying they were constantly upcharging and placing false prices! The owner tells me I'm not just paying for the haircut, I'm paying for "education". ??? So the time that the hairdresser was talking my ear off was $25 extra. Ok. Never returning.

    Photos
    Crew Salon - Maureen completely botched my hair. I asked for a trim. Not a chop job. And they said she charges $75 for her haircuts. Unacceptable.

    Maureen completely botched my hair. I asked for a trim. Not a chop job. And they said she charges $75 for her haircuts. Unacceptable.

    Crew Salon - Makeup by Christine!

    Makeup by Christine!

    Crew Salon - Highlights and haircut by Pauline and Brittney

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    Highlights and haircut by Pauline and Brittney

    Shear Serenity Salon - hair - Updated May 2026

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