I went in as a walk in on Saturday and had hair that fell a little below my breast. I have had bad…read morehair cuts in the past and have been growing out my hair for years. When I sat down in the chair I told the woman that I wanted a trim with some layers but not drastic and some slight face framing layers. I did not think that this was a tall task as I have been asking for the same thing every time that I go to a salon and have gotten results that I like. While I have not been to this place before in years I thought that it was an okay place to get a trim. The "stylist" said that by taking off my dead ends that the hair cut would fall around the middle of the breast. I was alright with this knowing that I needed a trim and this was still a decent length I was okay with. The "stylist" began cutting my hair and was sitting on the ground to do so. I thought that this meant she was cutting my hair to be longer than she had said so, I did not mind that at all. We talked throughout the appointment about how I liked my hair long and about the bad experience that I have had in the past. She said that she would keep my hair long as to my liking. By the end of the appointment my hair fell about an inch below my shoulders. I did not say anything at the time because I was too stunned to speak. I got home and tried to see if I liked it any better and realized that there is about an inch difference between my right and left side of my hair. The layers are so short that I cannot even pull it back into a ponytail (very bad for chem labs as a stem college student). I have never had a worse hair cut in my life. I look like Edna Mode from the Incredibles after walking in with almost two and a half feet of hair.

Before I say anything, I'll remind you that I paid for a $25 haircut. You know the saying "You get…read morewhat you pay for"? Well I certainly got what I paid for. And then some!... When I walked in my hair, which I'd grown out for 10+ years, was all one length and down to the middle of my back. No bangs. Took me 6+ years to grow those out. In 30 minutes I had 6" less hair, awkward uneven "layers" that looked like my 11 year old cut them, and "curtain bangs" that I never asked for nor wanted. I could've cried. The "stylist" was very nice, don't get me wrong, but telling me she's been cutting hair for 28 years made the haircut I received seem even worse. It looked like Stevie wonder cut my hair. I waited a couple days, tried to "make it work", couldn't, and called Great Clips. They said "No problem, come in, we'll fix it." The stylist who originally cut my hair was on vacation, thank god, because I wasn't trying to be mean or make her feel bad! Another stylist "fixed" my hair which meant having to cut into the "bangs" I didn't want even more and going even shorter to compensate for the "layers" on the sides (not back!?) of my head. I will say the 2nd stylist took the haircut from a zero out of 10, to a 5 out of 10. But remember, you get what you pay for? Well the second haircut the stylist was doing for free, and she didn't seem happy about it... I told her "I'll totally tip you! I feel bad having you work for free when it's not your mistake!" This is when another younger stylist chimed in and said "don't worry about it! I've had to fix MANAGER'S haircuts here!" Anyway, the 2nd stylist did BETTER. But again, you get what you pay for. I ended up "tipping" her $25 (the cost of a haircut) but I walked out of there asking myself "why spend $60 on two haircuts you hate, when you probably could've got a $75 haircut you LOVE?! Moral of the story: DON'T go to Great Clips, DONT be stingy when it comes to 24" of glorious hair that took you 10 years to grow. This is probably a great place if you're a dude who wants a buzz cut or trim, but STYLISTS these women are NOT.

It has taken me 3 years but I have FINALLY found my stylist!!!! Liz Perkins was absolutely…read moreamazing!!! Is he knew what would look best with my type of hair had awesome recommendations then executed that discussion to perfection! I absolutely loved my hair cut and color!

HARLOW & FINCH SALON is owned by the uber-talented Jessica Hlebica. Jessica has over 17 years of…read moreexperience and I've been personally going to her for over 8 years now. Her color and cutting skills are top notch. She makes my hair look natural, not colored. She is so knowledgeable and passionate about her craft and treats each client like a person and not a dollar sign. I highly recommend her; she has that special ability to see the unseen and bring out that unique beauty in everyone. She is also one of the nicest and funniest people I know so the time I spend in her chair is so enjoyable. Her new salon - HARLOW & FINCH is adorable yet elegant with easy access to parking. Highly recommend!!

Had a fabulous cut and style with Kelli today! I had a rough looking cut about two weeks ago that…read morewas wispy and uneven. Kelli gave me a blunt bob and suddenly my hair had movement again.

I have been seeing Kelli for about two years. She is so incredibly professional and my hair ALWAYS…read morelooks so good after. She has taken me from red to blonde to brown and blonde again. She always cuts within my limits and makes me feel like my most confident self

Got a chemical burn from getting my eye brows waxed.. I had…read morebeen using retinol and I had no idea you were supposed stop using for some time before you getting waxed.. Also I was never asked about what I have been using on my face and nor did I sign anything... If I had been asked these questions I would have never done it! I never would have opted to have a messed face for weeks! I'm on day 12 and my face still awful.. I ended getting a bacterial infection because my skin was so raw for so many days because of the waxing. Terrible.. and they offered me vouchers! Ya I'm all set!

This place is a joke. This is the third time I've made an appointment and walked into the store and…read morethey're saying there are 2 people ahead of me. Don't take appointments online if they don't mean anything.

I had a great experience watching my cousin get transformed. She had about 4-5 inches cut off and…read morefelt like a new woman. The place is very nice and clean . The staff is very friendly and skilled . Definitely give it a try . Enjoy Chris M

As far as I'm concerned, there's only one salon in the area and that's Elite Salon. Candice does…read moreeverything in her power to change my never ending schedule changes. She remembers every hair in my head, lol, and I have never left there unsatisfied. Go Candice! and go Trump!!!

Most amazing hairstylist at SmartStyle Salon is Chevy. She's incredibly talented and pleasant,…read morefunny, and smart. I'm very grateful to have found her. You get exactly what you ask for. She listens!!

I had a great experience today. I had a wash, cut and blow dry by Rae. She helped me decide what to…read moredo with my hair (it's very long and was in need of serious rescue due to me neglecting to get it cut for way too long and just not caring for it as well as I should) Rae trimmed my hair and noticed a lot of damage I had done from heat-styling w/o a protective product. She washed my hair and conditioned it with a product to really moisturize. After this, she spent over 30 minutes drying and styling my super thick hair. When she was done, it looked amazing!! I am so grateful for the hair advice she provided me and the care she gave. At the end, I bought a product at check-out *not* because I felt pressured, rather, because she helped educate me to make better choices about my own hair care. She is a wonderful stylist and I recommend if you ever go to Smart Style, please request Rae!

I had my first color and cut today, post Covid-19, and it was so worth the 3 month wait…read more I haven't let anyone touch my hair but Kathryn for the last year and a half. Kathryn is so talented at her craft, and I've never trusted a stylist more. I let her do what she feels will look best on me and she's never let me down. She's a genius colorist and has taken my almost black hair, to the most natural, amazingly shiny, blondish balayage. Kathryn always listens to what I want, and then executes my vision-but always way better. The Port area is lucky to have Kathryn, she could very easily be found at a high end salon on Newbury Street.

We got 2 cuts today, back to back time frame. Very accommodating Got first haircut...love it. Will…read morebe back. Nice Short Pixie cut...the way I like it . 2nd cut gorgeous wavy bob. Thank you Paige. #wilbrepeat Martha & Sherry

I will never return to Ulta after the way I was treated by the GM, Ashley. I was in this afternoon…read moreto pick up my free MAC lipgloss that was supposed to be given to me yesterday with the purchase of $60 or more. The MAC rep was there and super sweet. I totally understand mistakes happen. I called and they told me to bring the receipt in to get the gloss. After waiting for quite some time a lady came out clearly annoyed, walking aggressive and just rude. . She handed me a bag and walked away immediately. I asked the very sweet cashier to please call her back up as I wanted the lip gloss (I was supposed to receive both) She came back more annoyed and straight up said "I don't know what you want me to do". It's perfectly fine that are out, it was the lack of customer service, treating me like I was an imposition and honestly straight up rude. I know she could have offered something else, or even a simple apology. I really hope she doesn't treat her staff or other customers the way she treated me. I'm actually really sad because are I've always loved Ulta. I'm not for here, I flew from AZ my luggage was left behind so I had to purchase all new product + clothes. Don't be in customer service is you can't treat people properly.

Refused to exchange an expensive hairspray can that wouldn't spray even though I am a member…read more Terrible customer support. I won't be back.

Spencer did an amazing job in listening to the changes in my cut! my hair turned out to be just…read morewhat I asked for-- pleasant professional and excellent service!

I have had my hair colored at many hair salons in the area & this one is by far my favorite. The…read morestylist really listen to their clients & also they value your time. I also love the hair products they use. I am so impressed with this salon- 5 stars for sure!

Great owner! (Tom)…read more Salon is beautiful clean and very friendly. Did I say Tom does great hair designer, he's a really amazing colorist and those aren't easy to find. If you give this place a try I bet you will return over and over again.

Tabitha is a fantastic stylist! I've been to 3 different barber shops and 1 other hair salon since…read moreI moved here, and Tabitha gave me the best haircuts by far. She's really skilled, conscientious, and she's an all around lovely person. She listens to what you want and delivers! I also appreciate that she takes notes so she can repeat the haircuts that you love. Tabitha is also super inclusive and queer/gender queer friendly. I'm so happy to have found her.