I am incredibly disappointed with the customer service at this store, especially from an associate named Mandy. I tried to return a dress that they arbitrarily labeled as "special occasion," and they refused to even issue store credit. Their reasoning? "Policy." The kicker? The dress is still being sold in the store, and honestly, half their inventory could be considered "special occasion" by the same vague standard.
When I politely suggested they escalate the issue or verify the policy, Mandy not only refused but did so in the most condescending tone, laughing as she told me, "They would tell you the same thing." When I mentioned I'd never had issues with returns before, she decided to pull up my account to "evaluate" my past returns and exchanges, as if that was relevant or appropriate.
To add insult to injury, she rudely justified her stance by telling me, "It's a cocktail dress. You wouldn't wear that to brunch." Ironically, I have actually worn a 'special occasion' dress to brunch before.
I've never been treated this poorly as a customer, and Mandy's attitude was unacceptable. Policies are one thing, but treating customers with such hostility is entirely another. read more