I understand this is a late very late three year review but I remember when I was pregnant and I…read morewent to Moga to have my baby there and they found out that they didn't take my insurance. That lady who looks at the insurance in the back thought it was very cute to announce that we don't take my insurance and was very proud to say it That was very trifling to say that out loud and make me feel some type of way. I didn't have a great quality of care and I will never have no baby with this company that make you feel less than the hospital you do go to is regional one Medicare center if you want good care and folks actually care about you and your baby

So we get here at the MOGA on airways . To get our daughter checked , and this lady named Shamika…read more was so rude , and back talking to my wife super disrespectful and very , very rude mannered .

My experience with DeSoto Family Clinic has been extremely disappointing due to the behavior of the…read moreoffice manager, Sean. His conduct has consistently overshadowed the professionalism and genuine care provided by Dr. Johnson and the other medical staff, who are all wonderful, patient, and understanding. Every interaction with Sean involves him going out of his way to intercept my calls just to be combative and dismissive -- especially regarding my nutritional plan. Despite Dr. Johnson clearly instructing me to continue working with my licensed nutritionist, Sean constantly questions and undermines that plan. He repeatedly insists that I "get rid of my nutritionist" because "this clinic specializes in weight loss," even though Dr. Johnson explicitly told me, "No, you need to keep your nutritionist." During one call that lasted nearly an hour, he lectured me on how to eat and manage my diabetes -- despite having no medical degree. On another occasion, when I simply asked to leave a message for Dr. Johnson's nurse, he refused and said, "You can tell me." Most recently, after Dr. Johnson asked me on Friday to follow up Monday about a new medication (Trulicity) and a gastroenterologist referral, I did exactly as she instructed. When I called, Sean again intercepted the call. I explained that I was following up with the young lady who handles prior authorizations because she had asked me to check with Medicaid about coverage. He cut me off and said, "Nope, Mrs. Benton, you can talk to me." When I explained the situation, he snapped, "See, I'm not going to do this with you today." Every time I try to speak with the nurse or doctor, he refuses to transfer the call, making sarcastic remarks about me "still working with the nutritionist." When I reminded him that I was following Dr. Johnson's medical instructions, he became defensive and argumentative, saying, "You just don't want to listen." I calmly responded, "I am listening to what my doctor told me to do -- she told me to keep my nutritionist." I even told him, "Why does it bother you so much that I'm following Dr. Johnson's medical advice? That shouldn't concern you -- you're not the medical professional." Later, when I explained that Medicaid's pharmacy department had instructed me to obtain my pharmacy dispensing records to show my previous Ozempic use (which would allow prior authorization approval for either Mounjaro or Ozempic), he again talked over me, insisting I was wrong and said I have never heard of medicaid paying for Ozempic & Mounjaro without trying two of their approved medicines first. I said Sean, why does ever interaction with you has to be combative or argumentative? I'm just telling you what the lady from Medicaid Prior Authorization department just told me. He said "you get Medicaid Pharmacist on the phone to tell me that." I hung up with him & got someone from Medicaid Prior Authorization Department on the phone and asked the lady if she can get on a three way call with my doctor office and explain to him what was just told to me about getting my pharmacy dispensing record and Medicaid will cover either Ozempic or Mounjaro. She said sure. Called the office back and he picked up (go figure) and their representative confirmed to both of us that what I said was correct. And he asks "Ma'am, what did she tell you? Did she tell you another provider was prescribing that not our office. She said yes but that doesn't matter as long as she can prove through her pharmacy dispensing record that her previous insurance covered the brand Ozempic, all the doctor office have to do is check yes on #5 & #6 on the PA and send in her pharmacy dispensing records and Medicaid will cover the medication. Instead of acknowledging that, he became irritated -- and within minutes of ending that call, I received a text message stating that the clinic was "dropping me as a patient due to noncompliance." To be dismissed for following my doctor's instructions and verifying information directly with Medicaid is unethical and unacceptable. I remained calm, respectful, and proactive at every step -- yet I was treated as if I had done something wrong for seeking clarity and accuracy in my care. Dr. Johnson is a wonderful physician who deserves better administrative support. Her compassion and professionalism are completely overshadowed by an office manager who continually oversteps his role and behaves as though he has medical authority. Patients deserve to be treated with respect, professionalism, and care -- not dismissed for following their doctor's advice instead of an unqualified staff member's opinions.

My family and I are having the worst time finding a regular doctor educated with long covid. My…read morehusband called around yesterday and the person answering the phone was very rude and not professional at all. Think the name was some form of Shawn...it actually sounded like he called a wrong number when they answer with "what ya want!?" Sounds like we dodged yet another office that doesn't listen.

Office Staff AMAZING Care AMAZING…read more This office staff is amazing and top tier but however when I called today 04/07/25 I got an automated service where I had to leave a message. My baby is too sick to be leaving a message for someone to get back with me about his health. The emergency room wait time was 6-8 hrs and my child needed some relief then or as soon as possible. I thank GOD for other doctors in the community that was able to answer the phone and get to me sooner than now. I know Desoto Children's Clinic is HIGH volume clinic because their service of care is TOP Tier but now I just can't deal with this leave a message after the beep care. They are amazing now when they get to you in the 1000 message I am quite sure they get you better get with it but by that time you would have gone somewhere else. And plus don't NO ONE want to talk to an automated service when talking about someone you love. They now have to stop giving the patience a 1000% of their attention and only give them 20% so they can stop and listen to messages then pull them up in the computer then call back on top of trying to get the message translated to English if they speak Spanish

My son Ej had an appointment at Desoto Children's clinic. We had the pleasure of encountering Ms…read more Michelle. She was very helpful and patient. Ej was having an emotional episode all of a sudden; and Ms. Michelle was able to calm him and get him to talk with her. She was the sweetest. Ms. Michelle was very nice and attentive. Thank you Ms. Michelle for being you and doing what you love. Olivia and EJ

I have been going to this family medical practice for over 30 years. Dr Sharma is so sweet and…read morewell educated. I am 72 and he calls me "Mommy". The clinic has several NP's which I like and I see Dr. Sharma at least once a year. They have taken good care of me for so long they feel like family. Karen is new to the practice and I saw her yesterday. She is smart as a whip. Quick, efficient and will do well. If you want a good clinic with good, honest people; this is the place for you.

DO NOT BECOME A PATIENT HERE!! The provider was nice enough BUT they lost my blood for my labs. I…read morewent back and they drew again. All was well. But then I brought my son for a 1st appointment and they told me he's not covered on my insurance. Now I pay for insurance through my employer and I pay over 400 a month to cover all 3 of my minor children. I even called BCBS who talked to office staff and told them my kids were covered under my plan and they still said "it's showing up as invalid on our end" I was so damn mad it took every ounce of my common sense not to act a fool up in there. Office staff is incompetent and needs to find a different place to work. Like family dollar instead of a family practice.

I've been a patient here for 5-6 years, and while the rules and restrictions on receiving opioid…read moremedications have been all over the board in that time, the staff here have generally been very helpful in making sure I can get the treatment I need. MSPTC also helped me, over a two-year period of fighting with my insurance, to get a spinal cord stimulator that has been very effective in helping to manage my pain. Nursing staff are responsive to calls and check-in/out is usually well-handled. The only reason I can't give 5 stars is due to the one time I was seen by Cheryl, an NP (the red-haired one, not the younger one). She was aggressively rude, condescending, and made me feel about 5 inches tall when I was only there to have my required monthly checkup. She clearly thought I was drug-seeking and repeatedly accused me of lying about my other prescriptions. I would've thought that of all places, a pain treatment center would understand what you have to go through to get medicine and not treat you like a criminal. Not her. More probation officer than nurse practitioner.

Tells patients you must have shot or no pain meds. Over…read moredoing injections just for the $$$