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    Shawnee Bend Sand

    5.0 (1 review)
    Closed 7:00 am - 4:00 pm

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    3 years ago

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    Lowe's Home Improvement - Pay close attention when the install reports he is "done"

    Lowe's Home Improvement

    (11 reviews)

    $$

    September 2024 I placed an order for kitchen cabinets totalling $18K +or- a few dollars. Leading up…read moreto the actual order placement, we waited weeks for the for Lowes contractor to come measure for exactness. Associate Richard Parsons spent many hours helping get the right configuration, over several different visits. He was patient, helpful, personable and skilled, not only in cabinets, but throughout the home improvement section. Installer finally arrived, measured, and order was placed. Cabinets arrived in good time, another wait of weeks for installer to actually install them. These delays added to the cost of the cabinets with eating out and/or ordering in. Not to mention the inconvenience and stress of having a totally unusable kitchen! When he didn't show up to install in a timely manner, I visited the store, took a seat, explained the situation and that my patience was exhausted. In talking to Mr. Parsons and his manager I made it clear I was not leaving the store until there was resolution to getting the cabinets installed. That was accomplished. In the meantime, unopened boxes of cabinets were setting in the garage. Upon installing there was an upper cabinet missing. The missing cabinet arrived and has been setting in the garage for more weeks. With the base cabinets installed we were able to have the countertop installed and backsplash tiled. Bob Connor, the person Lowes hires as an installer spends time in Peru, where he told me he has a vacation home. Work comes before vacation. I will give Richard Parsons five stars for his dedication to customers. To Bob Connor, the contractor Lowes hires to do installation for them I give ZERO, for lack of dedication to customer service.

    The manager on shift doesn't know anything about customer service or the slightest information…read moreabout the store policy. My advice is stay away from this store! Crooks is an understatement on how Lowe's Sedalia operates.

    Shawnee Bend Sand - landscaping - Updated May 2026

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