This place has always been great till today, Sept 17/18 at about 5:30. I order 2 chicken shawarma, 2 falafel shawarma, 1 with no garlic as the garlic sauce is not vegan, 2 large hummus, 2 pita chips. I'll not bore you with the events of the 35 minutes (no lie) it took for the young man to put this order together. Suffice it to say there was a lot of wandering around and at least 10 minutes of him pushing the chicken around the grill. A complete lack of interest in what he was doing was clear. Considering the ear bud, I guess I should have expected it. So once the chicken is done cooking, then it's time to begin making the wraps. First the two falafel, then the 2 chicken, not all four at once. I don't know why all the wraps weren't put together while the chicken was cooking, might have saved a little time. One of the wraps was marked "no garlic" as I asked for one of the falafel to be without it. Then he "fills" the hummus containers, 3/4 full. I see this but by now it's been 35 minutes so I was willing to take the loss just to get out of there. I get to the car, NO PITA CHIPS. So I go back in to get the chips and I complain about the lack of hummus. "This is how we always fill them." NO it isn't, they've always been FULL before. I am a little frustrated so say "This place has always been excellent, I do not understand why this took 35 minutes, or what's going on in here today" He replies "you saw me working, I was working the whole time, what do you expect me to do?" MULTI TASK, do more than one thing at a time. He does add a little more hummus, but still nowhere near full. So I get home and my wife takes a bite of the falafel wrap marked with "no garlic", she's vegan you see, falafel, no garlic, and she gets a great big bite of CHICKEN. Well didn't that just top off this ridiculous display of not giving a crap. I hope the owners see this; there is no email address I can find. That young man needs to be educated in customer service or let go, this line of work is clearly not for him. The pitas were very poorly put together as well, many bites of wrap only and they fell apart. 40 MINUTES. VEGAN GETS A MOUTHFUL OF CHICKEN, ¾ FULL CONTAINERS OF HUMMUS, FORGOTTEN PITA CHIPS. I'm going back to Byron. read more