Shaw Service Review: Disappointing Experience
My wife recently had a very frustrating experience with Shaw's service that I feel compelled to share. She had scheduled a service appointment for 6:00 PM, which was confirmed by Shaw in advance. However, on the day of the appointment, the technician unilaterally decided to change the time to 5:00 PM without any prior notice or consultation with her.
To make matters worse, the technician arrived at our house at 5:30 PM, half an hour after the new time he had set himself. My wife was at home and ready for the appointment at exactly 6:00 PM as originally planned. When she questioned him about the change and delay, he was dismissive and rude. He unapologetically mentioned that he had another appointment at 6:00 PM, implying that her appointment was less important.
Adding to our frustration, Shaw's service had broken down for almost a week, severely disrupting our ability to work from home. Despite promising to call us on the second day of the outage, Shaw failed to follow through. We were left in limbo without any updates or support. After waiting for five days without resolution, we had to make another service request.
Throughout this ordeal, the technician's demeanor was unprofessional and discourteous. He seemed more interested in rushing through the job to get to his next appointment rather than providing quality service. This lack of respect for her time and the overall rude behavior left us extremely dissatisfied with Shaw's service.
I hope Shaw takes these issues seriously and addresses such behavior among their staff to prevent future occurrences. Reliable service should be accompanied by respectful and professional conduct, which was unfortunately lacking in this instance. read more