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    Shattered Vision Auto Glass

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    Response time

    10 minutes

    Response rate

    100%

    Services - Shattered Vision Auto Glass

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    3 More Services

    Auto window replacement

    Auto windshield repair

    Auto windshield replacement

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    Recommended Reviews - Shattered Vision Auto Glass

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    4 months ago

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    Gerber Collision & Glass

    Gerber Collision & Glass

    (10 reviews)

    Wouldn't recommend this place to my worst enemy. Worthless. I had stopped by and was scheduling to…read moredrop off my truck for repairs. They wouldn't confirm my appointment, which was a couple months out UNTIL I had my insurance quote / estimate forwarded to them. Once they got that they confirmed the appointment for drop off. While I was in the office I said that I would also like to talk to someone about possibly fixing more on my truck than the insurance was covering since I had some additional items that could sure use some body work. They said, no problem, when you are here to drop off your vehicle you can talk with them at that time. The next day, I get the insurance quote information to them, and get a text message confirming my appointment date. So I arrive at my drop off date, and the girl at the front says ok great, they will be with you shortly. Well about 5 minutes later a guy walks up and says, so you are here for an estimate. I said, no, I already had an estimate from my insurance and I am here to drop off my truck for repair, but I would like to talk to someone about possibly getting additional work done. The guy was rude as F**K and said in a growling voice, well we will only do what is on the insurance quote. I said yes, but I would like to possibly have additional work done. He said again in the growling voice, well this is a customer pay then.. I said yes, for anything above the insurance quote.. However, he cut me off and said.. well it doesn't matter your only here for an estimate. I replied, no I'm here to drop off the vehicle for repairs. He said no estimate only. I asked them, why would I need an estimate on an insurance claim in which you forced me to provide their estimate and as you just stated, would only do the work on their estimate. In fact, you would NOT confirm my appointment until I provided you with the insurance estimate. At that point the girl at the front desk went silent. He left, to come back 15 minutes later, which was well past my appointment time to look at the vehicle and ultimately get my full estimate. Needless to say I will not be doing any work with them and I hope they feel solace in the fact that they just lost out of 12k of work. Even if he would have at some point said, hey, we may have booked this wrong I would have been in a totally different mindset. But being a D**K is hardly the way to sell your services to a customer.

    Our new Telluride was damaged pretty extensively by a hail storm last year. Gerber Collision was…read moreable to get us in sooner than any other shop in town. We had continued communication with Heidi while waiting for our parts to arrive and she was very friendly and made sure to keep us updated along the way. They set a date with us to take it to the shop as soon as our parts would arrive. They kept us updated weekly on the repair process and the status of our vehicle. The original estimate for repair was near 45 days, but they were able to complete all of our repairs within 30 days just before our rental car was due back (they also returned our rental for us). Our vehicle looks brand new and you can't even tell it was in a hailstorm, they also detailed it before pickup which was an added bonus! I am currently pregnant and am expecting soon so it was such a blessing to get our vehicle back earlier than expected and in such great shape as our other vehicle does not do well in snow or hold a car seat. Gerber provided exceptional service all the way around and I would highly suggest them for any repairs you have! We truly felt like they cared about their customers.

    Shattered Vision Auto Glass - autoglass - Updated May 2026

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