I had dropped my phone about 6 months ago and it still worked but the screen was cracked. I called a couple of different places to get an estimate and found that the prices quoted to me were fairly comparable. I decided to go with Shattered Image based on how I was treated on the phone and also read good reviews about them... I started to save some money so I could get it fixed... After I had saved enough money, which was several weeks later, I went to Shattered Image to get it fixed....I talked to a very nice gentleman, Steve, who was friendly and knowledgeable.... He told me he had to order the part but assured me it would be in the next day.... He then asked me to fill out a form to get my information, etc. As I started to fill out the form, he said...... "Uh, wait a minute.... Do you have a screen protector on this phone..... "
I'm not a technical person and am also older and trying to keep up with technology...I didn't know if I had a screen protector or not....
He then started to peel a layer off of the screen and told me that I did have one and that is what had shattered...... He replaced the screen protector right then and my phone was as good as new...... And cost me A LOT less than a new screen...... The point is, besides him being so nice, he was completely HONEST... He could have EASILY let me walk out that door and called me the next day to tell me my phone was ready to be picked up and charged me for a screen that he didn't replace...I would have NEVER known the difference!...I would have ended up paying close to $200 versus the $25 that I paid for the screen protector......I can't attest to his repair abilities, other than putting on a screen protector, which he did well, but to me, honesty far outweighs any technical ability. I can tell you though, that the next time I need ANYTHING done to my phone, I will ONLY be taking it to SHATTERED IMAGE........ Thanks Steve..... You're a good man! read more