Similar to the prior reviewer, I have been with SCU for over 20 Years. The overall customer service in Mansfield is amazing. All of their Service Reps are very knowledgeable and offer solid financial advice that is beneficial to you as the consumer. read more

Since "updating" the new website which is horrible. Not sure what was wrong with the old one since it actually worked. Have not been able to log into my account without the new app forcing me to create a new password every time I use it! No help, as mentioned in all the reviews, no one answers the phone. Switching banks asap!! read more

The bank from hell. Omg Just opened bank account can't wait to close it unbelievable read more

The handling of my deceased mother's accounts has been nothing but a nightmare. Everything this bank touches they screw up...everything. They even went as far as blaming the customer for their proven mistakes. My parents had Crescent Credit Union for 50 years and when they merged with Sharon Credit Union things went downhill quickly. Cannot wait to close these accounts. You need to do better, much better, SCU ! If I could only give negative stars. read more

I have been a member of this credit union for over a decade. Their customer service is reduced to a general call center. I have noticed a huge staff turnover at the Mansfield location. Liked the personal service I once enjoyed. I am considering finding a new credit union. read more

After 25+ years as a customer, left this bank due to terrible customer service. We travel frequently, and post-merger they changed their ATM policy (without notice) requiring they be notified of travel ahead of time. N ot knowing this, we got stranded in Ireland without access to cash. Had to wait until Saturday afternoon (given time zone difference) to call customer service. Was informed the person who could activate our ATM card wouldn't be in until Monday! So Monday comes, ATM card still does not work, call back and clearly they have no record of the request. Finally by late Monday could get cash. 6 weeks later, another international trip. Notified them ahead of time of our travel plans. Get to our destination, and you guessed it, ATM cards do not work. Call customer service, told she'd "send an email" to the person to active our cards! Asked for a call back when this happened, which they did do (4 hours later). Go to the ATM - cards do not work. Tried several other ATMs - cards do not work. After all this and sending them a detailed letter, there was never any outreach or response from management. Clearly did not care. It's OK to have procedures to limit fraud, but unacceptable to have NO customer service to then resolve issues 24/7. Very frustrating as I want to support a local business, but post-merger they have lost their community service focus. read more

I've never had so much trouble paying a bill in my life... If you're going to be a "small local bank" act like it... I can sit on hold at Bank of America and at least their website works. We have a loan that was written by Crescent Credit Union, SCU has purchased them and their customer service is atrocious. NO ONE WILL ANSWER THE PHONE. We've been through ever single option on the phone tree and the only one who answers are the people who can only walk you through signing in--they can't answer account questions or help with anything else whatsoever except giving you the step-by-step on how to log in. After you are dumped back into a phone queue it takes multiple days to get a phone call back, if you even get a call back. Once you get a call back, no one has consistent information. All we want to do is put our auto loan back on automatic draft. But if you pay it on-time it's late because it takes them 4 days to receive an "external transfer." Everyone's answer is, "we've had high call volume due to the merger." This bank was woefully under-prepared for this merger, the computer systems don't talk and they don't answer phones. Can't call a branch directly, can't call operations directly, it's one giant phone queue and no one answers ever. read more

I have been with SCU for almost 15 years now. Since they have merged with Crescent, their customer service has completely tanked. I have called SCU about you 6 times in the past few months, needing to leave messages a few times anticipating the bank calling me back after leaving the messages, only to have no one get back to me. I have only been able to get to an account specialist once in these times, and that one time I was disconnected and needed to call back and wait yet again for about 20 minutes. You as a banking institution need to be available on the phone to your members, especially during a pandemic when going to onsite locations is discouraged, otherwise people are going to leave. I have never considered leaving SCU until now. read more

I emailed this bank 5 weeks ago requesting help logging in to my online banking account. No one ever contacted me to help me get back into my account. After two weeks I called the bank and left a voice mail message with one of their reps requesting a call back regarding my account and information on current loan rates. I never received a call back from anyone. On my third call, I was able to speak to someone about my account. As it turned out their merger with Crescent bank caused an issue with my account causing me to stop getting monthly statements and locking me out of my account. What's more concerning is, apparently, they were unaware or unable to fix this issue for 7 months following the merger. It only got resolve because I brought it to their attention and persistently called back. Not good. read more

I've had it with SCU. They weren't great before the merger and they only got worse. There automated system doesn't function properly so we are constantly getting late notices for our home equity loan. When we finally get in touch with someone they act like it's not a big deal. Getting a late notice threatening collection and reporting to the credit agencies is a big deal, especially when it's the banks fault and not yours. Also, about that home equity loan. The loan officer in Sharon acted like he was giving us a hand out. He almost never answered his phone and made it difficult to make an appointment. It's a pain in the ass, but I'm changing banks. read more

Terrible customer service. SOME (not all) tellers have been here too long and are grumpy, set in their ways, have a poor attitude, and are generally unpleasant to deal with. I'm sorry but if you are going to be in a customer service oriented role and stay there for years and years please like people or do your best to put on a smile. The bank manager I worked with did not seem to care about me as a customer very much and did not offer very good service. Quick story...I opened an account (which was a process) and was told that my debit card would be mailed to me in 7-10 business days. Two weeks later it had still not arrived, which was obviously very inconvenient, so I went to the branch to ask about it. I was told there was no paper work requesting a card and they would order a new one for me (7-10 business days). I asked for the card to be expedited and was told that would cost me $60. The teller had no compassion (in fact she had an attitude) and told me to wait for the manager, there was nothing she could do. 20 minutes later I'm still sitting there. Return to teller. Still can't help me. 10 minutes later I meet the same manager I set the account up with two weeks ago who assured me at the time my card would arrive soon. She told me that I didn't ask for a card and she could do nothing about the $60 fee fee to expedite a new one. After much deliberation, excuses, and her being clueless that I was a new customer and she should probably waive this fee I withdrew my money on the spot, went down the street and opened an account with Citizens. Citizens offered much better account options and was much more helpful and competent. DON'T GO HERE! read more

Try getting online to pay your bills or view balance - think again. The web site is almost never working. Their server is unstable. They are unapologetic about it. During my FL vacation, the bank went "offline" as in - I could not access any money at all for an entire day. That ruined my sons pirate ride birthday present when they kept saying my card was decline. Seriously...the worst bank! read more

I have been using Sharon Credit for over 20 years and They are the most trusted monetary institution with my entire family. The Mansfield branch is my favorite and their customer service is amazing! read more

Terrible service at the drive thru - Mansfield - After 20 years of being a customer - paying off a car loan, paying on two home equity loans, today when I tried to deposit a $200 check which I can well cover out of my accounts, the teller who always gives me a hard time every time I go to that window (I expect it) tells me that I can't deposit the check without proving that it is my son's signature....really? So do you need a DNA sample to "deposit" not cash a check in which I have sufficient funds in my account to cover. read more

Had over 20 Google charges to my account that I did not make. Called up and reported the issue to Sharon Credit Union, the day it happened, and was then told to head down to the branch office ASAP to file paperwork. Went down to the branch office, and was told that the paperwork was already being processed, I then signed paperwork, received my new card, and was told to wait 60 days for an answer. Just over 60 days, I contacted them only to be told that the dispute was never filed, and to come back down to refile. Over $300 worth of charges, thank you for holding my money SCU. Great job. read more