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    Shapers

    5.0 (1 review)

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    13 years ago

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    Supercuts

    Supercuts

    3.2(6 reviews)
    5.4 miCity Core
    ££

    I would like to share with you my experience at SuperCuts Bullring Birmingham today…read more As a regular customer, I went in and waited for my turn, and the hair stylist who attended me, the only male in the whole salon, asked to have a sit and take my hair down. I did it and his first reaction was: wow, I thought you had much more hair and thicker.... ok.... Feeling a bit insulted, we moved on to discuss what I wanted. Just trimming ends and fringe. Simple. I mentioned that I wanted shampoo as well. And he kept touching my hair with disgust and commenting how dry and dead my ends were. (Maybe the reason why I was there??...) Anyway, he told me the price and then he said that we can do a blow dry as well. I said no and he insisted. 3 times. I understand he was just trying to sell his product but I didn't want to and as a customer he needs to respect my wishes and my needs. He washed my hair, in a really rough manner, even hurt my ears, and moved on to cut it. All of this saying out loud how fine my hair was, and making me feel incredibly embarrassed. Eventually he even said: "As soon as I finish with this lady I'm going to pop to the loo because my bladder is about to explode.... I'm so glad she barely has any hair!!!" Once he was done cutting, he gave me a bit of air with the dryer and asked if I wanted my fringe straightened. I said ok, even though at that point I was so mortified that I just wanted to leave that place. He straightened in a way that I looked like I was wearing a cap hat... !!! I paid, left and run to the nearest restroom to make my hair wet and get rid of that monstruosity.... I am beyond hurt and disappointed and with this experience, Supercut has lost a customer. Whenever I go to the hairdressers I expect to leave feeling ok with myself, not like a monster, mortified and with zero self steem, trying to hide in a restroom to fix my hair. Why was he so insisting in the quality and quantity of my hair? I was there because I trusted him to fix it, not to make me feel like a monster about it, specially when I am already insecure about it. So as I stated above, Supercuts has lost a customer, because of this condescending and insulting hair stylist. It's a real shame, because I have always felt fabulous after leaving your salons, but this experience has ruined my opinion of you. Hope this review helps anyone.

    I love getting my hair cut. You feel so pampered when a person focuses on making you look great for…read morean hour! And the best part is when you leave the salon looking as glamourous as ever. This is how I felt at Supercuts. They tend to be very busy so although walk-ins are welcome, you're better off booking an appointment to avoid disappointment. The stylists are bubbly and welcoming. Although their own hair styles are somewhat off-putting because they can be quite outrageous. But each to their own! Although the stylist made general conversation, I couldn't help but feel like a conveyor-belt customer. By that, I mean their diary seemed so crammed that they were on a mission to be done with clients for the next to take your seat. Despite that, my hair looked fabulous! And I was able to purchase some of the products that had been used to style it from the vast range they have available. Overall a decent salon!

    Shapers - hair - Updated May 2026

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