Shapells is an awesome company, I'm a contractor and I've been doing business with them for over 20 years. They have never let me done! everyone is professional, friendly, and they know their business read more

Had a dumpster delivered, which was rusty and corroded. When the dumpster was full a driver came out to haul it away but they sent the wrong truck and because the dumpster was rusty the hook broke loose and the dumpster fell and broke the driveway. Kept getting the runaround about them fixing my driveway. This went on for over a month. Finally I had to get it fixed myself. Do not use this company read more

Shapells - Demolition Services Near Me - Jacksonville, Florida

See all

You'd better pray they don't damage any of your property because they will not only deny it, but ignore your requests to have a supervisor come view the damage. On pick up day, the driver hit my neighbors' basketball hoop, which another neighbor witnessed, and then said it was already like that when I called to discuss the damage. I am so pissed off at their lack of customer service. The customer is apparently never right, in their eyes. I was willing to work with them, had they taken responsibility for the damage. Accidents happen!!! Now, if they don't damage your shit, then you'll like this company. Good luck!! read more

Shapells - "Maybe you hit it with your own car." Hahaaa!!! - Demolition Services Near Me - Jacksonville, Florida

See all

Horrible customer service! I was on the phone with a lady and she was so rude and impatient! At some point when I asked her to repeat what she said, she said under her breath: "Oh my God" and then repeated her question in a very slow, sarcastic way that shows that she was irritated. Nope, there plenty of dumpster companies out there. You disrespect me, I don't do business with you. Whoever owns this company, you'd better train or replace your front line. read more

In 2010 we called Shapell's to collapse an old pool. They did a beautiful job and their price was a very fair for the amount of work that was required. Now, fast forward 10 years. After all those years of Florida weather and hurricanes, we notice a 'wash' had occurred this past May. I called our original estimator and he came out to the house and said he would send a crew out the following day to fix the problem. The next morning the crew with a flatbed truck, a load of soil and equipment arrived and quickly went to work on the area. It is incredible that after 10 year Shapell's Demolition corrected a problem that wasn't even their fault at no charge to us. It says a lot when a Company like Shapell's stands behind their word and customer satisfaction. Everyone we have ever dealt with at Shapell's has always been a pleasure to work with and I highly recommend them. read more

I will never use them again! Don't recommend them for anything. Charged us more than double what they quoted and we did not put any material in they said not to, after speaking with them and making payments as they said we could today they send us a notice of lien on a neighbor's property which is suppose to be ours, we owe less than $300 with our last payment being 9/20, these people are ridiculous. I have never missed a payment or been late on anything. I have perfect credit and they act like they haven't heard from us in years. Never again. I recommend anyone over them. Not trustworthy at all. read more

I am changing my review below... Shappell's came and removed the dumpster, way to go Shappell's that is being a good neighbor! Thank you! This company is irresponsible, they have a fully loaded dumpster in Riverside full of deadly debris, boards with nails in them, old plaster, etc. They have been warned that these items could be deadly and cause serious damage to houses and cars when Irma gets here. Neighbors have called for days trying to get them to come and remove the dumpster for all our safety...they refuse! Please, do not use Shappell's for your dumpster needs, they may be local but care very little for their "neighbors" here in Jacksonville, shame on you Shappell's!!!! read more

A driver dropped a 10x1 pipe on the interstate off of the truck bed and almost caused an accident. I pulled up beside him to let him know and he waved me off. Wow. read more

I have rented two dumpsters from them over the years and both times, they were great. Much more affordable than other places I called, friendly people and quick delivery/pickup. I will be renting a 3rd from them later this week. read more

The customer service of this place is the worst! The woman on the phone after I explained I needed the dumpster emptied out -- she proceeded to tell me I wasn't even a customer of theirs. Finally after 20 minutes of this woman Lauren looking she finds my client profile (which she didn't even know what that was when I said it the first time) to tell me we applied for a credit 3 years ago and the address on file was not our billing address. My question was if "we applied 3 years ago" why did it take 20 minutes to find the client file? I would avoid this company on principal alone/ Lauren was "too busy with other important" matters to give good customer service. It was chore for her to repeat anything back to me, addresses or prices. When I did ask her then to repeat herself; she did in a very slow, sarcastic way that showed that she was irritated. She didn't know what a Proof of Payment was, she kept saying "You want a receipt", which is exactly that, a proof of payment. read more

Do not ever use this company!!!!!!!!!!!! They damaged our new fence & will not do the right thing & fix it. We provided pictures & have witnesses to what happened. My husband is active duty & has served this country for 24 years. He built built our fence by hand to provide security for our home. This is the type of company they are. Someone from the company came to my home & interrogated our neighbors. He was insulting to us. I have never experienced anything like this. All this company cares about is money. They do not care about their customers or damages they cause. read more

These guys do excellent work! Very professional, friendly and always pay attention to details. I have seen several cars/trucks they are working on and I am very impressed. I would highly recommend Custom Paint and body. read more

Worst company! They came to get our dumpster and helped themselves to our floor jack we had in our yard! Jerks and thieves! To make it worse the company offered no help or support! Don't use a company like this!! To pay them so much if your hard earned money upfront and get treated like this is unacceptable!! We work hard for what we have ! BAD BUSINESS!!! read more

worst company we have ever dealt with. day late on delivery and over charged on weight. The material we put on the roof was way less than the 6000 lbs allowed. the roll off was about half full but was charge for over weight. would never recommend this company. read more