Easy to get an appointment. Open to telemedicine. Thr bad is high nurses aid turnover. Web site…read moreis substandard,

I really had to think hard about this review and honestly the more I thought about it the more…read morefrustrated I got. Initially I was very excited about this clinic because all the people were super nice and made me feel very welcome. Unfortunately after that initial impression it seemed like one issue after another. On my second visit, they gave my discharge paperwork to another patient, and gave me his. I noticed it as I was leaving but at that point the other person had already left. This is a pretty big HIPAA violation, I was willing to over look it, but looking back I should have ceased services. On my third visit they needed to draw more blood, the first time they drew blood the nurse that did it was excellent and listened to my needs however on this visit it was a different person. I attempted to explain how to get blood from me but was not listened to. After three people including the doctor digging around looking for a vein I was sent to a blood draw clinic and left with a huge bruise that didn't go away for almost a week. On my final visit the doctor wanted to talk about weight loss. I am a big guy and always have been, my health is perfect, but she was concerned. I explained that I was willing to explore this but I do not take drugs that are amphetamines or opioids because I am in recovery. The doctor assured me there would be options and suggested a drug with side effects that sounded very amphetamine-like, I expressed my concerns but felt like she wasn't hearing me. She said it wasn't and sent the script to my pharmacist. As soon as I left I looked it up and it sure was in the same family, with the same potential for abuse. I never picked up the meds As I left that time they asked to follow up in two weeks once I started the med. Because I never picked it up, I did not follow up. The appointment for follow up was on a Tuesday, I called the Thursday and Friday before leaving a message each time because no one answered, finally on Monday I got the receptionist and cancelled the appointment. Then I was charged a $50 no show fee. That was the last straw for me. I decided I would not go back. Not surprisingly a week later I got a bill for my appointments and the late fee and when I called to dispute it was told "it takes time to process insurance and the bill would not be changed" I was also told I had 10 days to pay it or it would go to collections. This hostility pissed me off. You give me repeated HIPPA violations and refuse to listen... It takes you weeks to bill me and you add on charges... but you want me to pay NOW. I don't think so. They can go ahead and send it to collections, it won't be the first or the last. That being said I recommend finding someone else. I went to Indigo after this and had just as friendly staff, quicker service, and was listened to when I shared my concerns.

I have been going to this clinic for over 2 years now. I have been through general physicals, a…read morepregnancy, lab work, referrals and all have been great! I really like how there is no waiting in a waiting room, you always go straight into an exam room. All the staff has always been nice and welcoming. For one appointment I even had to bring my 4 week old baby with me and they offered to have a nurse watch her while I had a procedure done if she woke up. Everyone seems like they really care about you and your health and work with you to figure out a plan. I love having all my medical records and I'm able to email my doctor's team through MyChart. It's very convenient and great for general questions. They have always gotten back to me within 24 hours. I've also called a consulting nurse for help. Overall, I've been very happy!

The experience we have had with the Hawk's Prairie Family Medicine is alarming. It became so…read moredifficult to reach our doctor or doctor's nurses that we went elsewhere due to health concerns. No front off staff member should be placed in a decision making capacity to provide a patient with or without access to healthcare for your loved one, especially the untrained and rude staff working at this facility. The back office is equally untrained. The last straw was when they disrespected my mother when she requested care. Imagine a young receptionist rudely telling off your elderly parent in a time of need. We've lived in Olympia for over 50 years and experience some of the most compassionate care in from many caregivers. Thank God for them. But, please be careful this clinic. Something is very broken.

This is a great medical practice! Personalized care from a smart caring doctor…read more YOU are the center of this relationship - not insurance companies - not drug companies.

From the owner: We provide comprehensive primary care to patients of all ages. Common conditions we treat include…read morehypertension, diabetes, emphysema, depression, and obesity. We also provide well woman care and comprehensive physicals. By limiting our practice size, we have time to individualize care for each patient. We are able to personally contact consultants and coordinate care in a way that minimizes duplication of tests and out-of-pocket expenses. This level of coordination also results in healthier and happier patients. Types of services we provide include: Well-woman exams School and work physicals Vaccinations and travel medicine Acute primary care, such as sinus and bladder infections, sports injuries, etc. Chronic illness management, such as for diabetes, high blood pressure, emphysema, depression, and obesity Pre-operative consultations with EKG and lung function testing Joint injections Skin biopsies Geriatrics End of life care

I have been a patient of Vantage for four years. I couldn't be happy. I get questions answered…read morewithin a day, usually within hours. If they don't have an answer to a question, they research it for me. At appointments, they give me the time I need. All blood draws done in-house. They will discuss alternative treatments. It is so great to have physicians who actually LISTEN,

The most important point that I meant to emphasize in my initial review as I maintain it as…read morewritten, was to add that these doctors are not hostage to insurance company standards and manipulations being experienced in the medical field industry, They will tell you the truth and you will pay them for their expertise.

Told us on phone walk in only. When we arrived told us hour and half wait. Then noticed several…read morepeople walked in with appointments. We asked about that was told they fibbed on phone. We waited 2 and half hours. Still waiting. Filling this out in despair. Will post again after. Waited 2 hours 45 minutes. Justin failed to let us know we could leave and get texted to come back.. he kept saying 20 to 30 minutes. Once we got in people were nice.. we have been to indigo in yelm much more easy to get into and can text when you're close to entry. This ( newer) in Lacey I can't recommend.

Showed up at 2:45pm as a walk in and was put on the standby list and was told we would get a text…read moremessage to be seen and wait time is 3 hours. Checked the portal with updates and was next in line with no other patients ahead. It is now 6:30pm and Get a notification that it was canceled. Went back in to the front desk and questioned why it was canceled. Front desk said a text message was sent. Showed proof that there was none sent. Mind you were were sitting in our vehicle directly at the entrance door. As we were told to have a seat and they will be with us shortly. 5 min goes by and they come bearing bad news that they are unable to care for our needs due to being backed up and it's close to closing time. Look around the room with 1 patient sitting in the waiting area. So tell me where this "backed up" with patients are?? Very poor service and poor communication!! I would never go back again and go straight to the ER if "Urgent Care" is needed. DON'T WASTE YOUR TIME!! I HOPE THEY GO OUT OF BUSINESS. If you're military or retired please go elsewhere and save some time. Now off to the BBB to put in my complaints.

Pioneer Family I think has 6 or 8 doctors…read more This review is regarding Dr. Playstead, she is the best primary care doctor I have ever had.

Quality of care is extremely unprofessional, lacks basic common sense, and has staff that are…read moreseemingly incompetent. Dr. Yan Geng needs to be evaluated in whether or not she has the bandwidth for the clients she treats. She's unable to discuss more than a singular issue in an appointment after showing up into the room a half hour later. The other reviews on her competency lines up 110% with our experience. In past phone calls with office manager Dale R, he stated that Pioneer Family Practice has taken on too many clients per doctor, and the quality of client care absolutely shows that. Dale R refused to give his full name after yelling in our faces when we took a photo of Dr. Yan Geng's name on the wall, a spelling which is uncommon. We should've known taking a picture of our doctor's name would've resulted in being kicked out and Dale R's face becoming inches from ours. Good luck to any present patients, our now retired doctor told us to leave before the transfer to Dr. Yan Geng. We wish we had listened, it would have saved huge headaches and some hope for the future of Pioneer Family Practice

Dr Playstead is highly competent, compassionate, patient, tolerant, concerned, and wise. She…read morelistens well, asks intelligent questions, and is always positive. She respects questions and responds with good ideas. Her professional staff are friendly and effective, and front end staff are welcoming and efficient, plus being deliberately helpful. My wife has been seeing her for over 20 years and for most of those visits I have been along. I don't remember a single time we we kept "cooling our heels." Based on my observations, confirmed by my wife, Dr Playstead is in the top tier of her profession, and we highly recommend her.

Dr. Playstead has been my primary doctor since she began practicing 13 years ago. She is the best…read moredoctor I have had and my husband decided to make her his primary doctor as well. We are both very appreciative of her expertise, her willingness to listen and her openness to suggestions or alternative options. She is very responsive, answers emails, is willing to suggest a specialist whenever that fits, and she calls with lab results faster than any doctor I have had. While she only works three days a week (her family is important to her!), it is easy to work around her schedule. When a visit is more urgent, all of the doctors at Pioneer Family Practice are wonderful doctors. We have no complaints whatsoever about Dr. Playstead and the clinic where she practices!

I always show up for my appointments on time, sometimes even earlier and most of the time I have to…read morewait in the exam room for doctor more than 30 minutes. This is getting old. Really getting disappointed by this place.

I was scheduled for my first visit today at 3:10pm. I arrived early and was greeted graciously by…read morereception. I was taken to the exam room at the appointed hour, vitals taken by a nice nurse. I was left to wait for the doctor. After 30 minutes, the nurse came back and said that "Dr. Nick is running late" and apologized. She said that she would try to hurry him along. I waited another 10 minutes. No one came in. I left. During my wait, I could hear staff laughing and joking around on the other side of the door. Keeping a patient waiting for 40minutes is unacceptable, unless there was an emergency. There wasn't.

I've been very patient with these people, yet there has not been any improvement in their lack of…read moreabilities. They never answer their phones, or return calls. Wouldn't even respond to my pharmacy so I am unable to get refills. Too many problems here to list actually. What a waste of time!

Everyone for the last part was nice but the older lady who has no sense of professionalism and…read morecourtesy talking about "I'm not doing this" or "it's not my problem" Is really unprofessional and shouldn't be in this field or anywhere near it frankly she should watch her attitude and what she says in ear shot of patients and customers