Providence hawks prairie immediate care took care of me when I broke a couple ribs. I felt nauseous…read moreand the intake tech had a bag ready at hand to give me. I love that. Got xrayed, a script for something for the pain. I wish the doctor could have showed me the xray. I would have liked to see the fractures. My follow up research I got the images emailed to me and found out it hard to see the fracture on xr anyway.

1. The Urgent Care was complete, thorough and quick 2. the…read moreQuality of care was excellent ( accurate diagnosis and already I am feeling better (Kidney infection with appropriate meds). 3. the office staff was quick, professional and kind. 4. Everyone was very nice and knowledgeable 5. Very short wait time. Of course, I did pre-reserve online which all the Urgent Cates seem to be doing or booking appointments. I highly recommend this!

Garbage facility, dont waste your time. I attempted to make an appointment online Saturday for the…read morefollowing day. My appointment was confirmed but sadly they called me an hour before the appointment on Sunday and said it was canceled. No explanation as to why and they wanted me to reschedule for a later day or just go somewhere else. Obviously if I'm making an appointment with urgent care, it urgent. Since I wasn't even aware I wouldnt be seen until 7:20AM Sunday I wasn't able to be seen by another facilty until much later in the day. This facility completely wasted my time and in fact hindered me from receiving timely care. Not helpful at all.l

Had an appointment set for noon, ended up waiting over an hour in the lobby, then they put up a…read moresign that they'd be on lunch for another 40 minutes. Receptionist never said anything to myself or the other patient who also waited a full hour.

Friendly and compassionate staff, clean facilities, easy check in and appointment setting online…read more I highly recommend Indigo. I appreciate their staff from check in to my treatment and they have a great automated response system post visit. I hope I don't need to go back anytime soon but if I need to, I know that I am in great hands!

I was very sick just after a flight and went in. They took great care of me and answered all my…read morequestions.

Reasonably convenient but unsure about transit access. Plenty of Parking in this former big box…read moreoffice supply store. Quick. Expert providers. My preferred choice for urgent care services.

Complete inability to reach anyone accountable to discuss my bill. Non-stop nonsense when calling…read moreby phone, making it impossible for me to pay them. This place cannot even manage simple billing; I can't imagine coming here for something as critical as healthcare again.

This morning my 2 1/2 -year-old son dislocated his elbow and had excruciating pain in his wrist…read moreI've never seen my son in so much pain and wasn't sure what to do my sister and other people had told me about indigo care and I wasn't wanting to spend 5 1/2 hours at Saint Pete's hospital as usual. Upon arriving to the Tumwater location they directed me to the Lacey location because of the x-ray technician there. They made an appointment for me and asked the other location if they could get me in sooner than my appointment. The MultiCare indigo care in Lacey was amazing! The customer service from the front and the nurse that triaged my son was very helpful and extremely knowledgeable. The nurse put an ice pack on his area of pain and It wasn't long before the physician assistant Teresa saw my son and treated him immediately. Teresa knew exactly what was wrong with him and fixed his dislocated elbow. She also gave him and icicle ice cream pop and some stickers. It was incredible how fast he was healed *and was able* to attend school. I highly recommend this place The staff are incredible customer service is amazing and my son's health is back to normal

If I could give negative stars, I would. I had a pinched nerve in my shoulder earlier today and was…read morein a lot of pain. I arrived there shortly after 5pm (they close at 8pm). When I first got there, I was asked if I had an appointment. AN APPOINTMENT FOR "URGENT" care? That's like the hospital ER asking if you have an appointment! When I said 'no', she said she'd put me down as a 'walk-in' - DUH. I was told there were two people ahead of me. Almost an hour and a half later, there were STILL two people ahead of me. I hadn't eaten all day so I told her to forget it; that I was going home. I would NEVER set foot in that place again! No one bothered to check on me at ANY time while I was waiting (I'm 78 and had my little Service Dog with me). I use a walker so they could tell I was not a 'spring chicken'. The only thing they apparently care about is the almighty dollar because they sure as H*LL don't care about the patients!!!

From Start to finish I am absolutely satisfied with the Care if my Provider, Staff. The Referral…read moreProcedure and every Doctor I have met so far. Greatly appreciated and love how organized the System works..

This was a horrible experience! It was supposed to be a virtual appointment but when I went to log…read morein there was no link! By the time I finally got ahold of the office to get the link, I was told it was an in person appointment and not a virtual! That is not what I was told when I talked to the service to book an appointment yesterday after waiting on hold for 2 hours to get ahold of anyone to schedule an appointment! I was also told my prescription refill was called in to find out today it never had been! When I finally got connected with Sadia Houssin for my virtual appointment her camera didn't work. I was told I can see you but I couldn't see her. I explained to her I had sent 3 messages via my chart on the 9th and as of the 15, not a single one had been replied to. Her response was Im so glad we were able to connect today. (Well one sided Since her camera didnt work). I stated I had messaged her 3 times in my chart and had zero response to any if them! I finally called the office on the 15th and waited in hold 2 hours to reach a human to speak to. Then I was told they had a virtual appointment available and they would call im my medication refill. But then today I Found out it was supposed to be an in person appointment not virtual and no my medication refill had not been called in. When I was finally able to meet with the dr I was in complete tears thinking that I had missed my appointment because it was supposed to be online. Her response was just Im so glad we were able to meet today! Not im so sorry there was zero response to you messages for more then a week, or Im so sorry you were told your appointment was virtual but was actually booked as in person! I understand that business are short staffed and mistakes happen! But when telling my dr all of the issues that I experienced to get the appointment, the wrong info given, and all the issues experienced were completely side stepped is unacceptable! I need a doctor who actually listens to me and what Im truly saying and to appologize when her office completely drops the ball! The issue i am dealing with could be life-threatening and it was important! But even if it wasn't everyone needs to be heard! I will be looking for a new doctor. To wait over a week for a response is ridiculous. To wait on hold over 2 hours to talk to someone is ridiculous! I WOULD NOT RECOMMEND THIS CLINIC AT ALL! We will be searching for a new dr! So sad as Providence other clinics were fantastic and we had our previous dr for a good 10 years! This clinic is one of the worst clinics we have ever been to! If you have nothing but time onyourhands to sit on hold for hours, or to wait a week for a response to messages sent you might be okay! But if your like most people with a busy life STAY FAR AWAY FROM THIS CLINIC!

I've been very patient with these people, yet there has not been any improvement in their lack of…read moreabilities. They never answer their phones, or return calls. Wouldn't even respond to my pharmacy so I am unable to get refills. Too many problems here to list actually. What a waste of time!

I went to Westcare Clinic 1/18/21 for treatment of a puncture wound infection. Reception was fine,…read morewaiting room uncrowded, and only had about 20 minute wait before being seen. Doctor R was professional, listened well, understood my concerns, and told me clearly his diagnosis. Left the clinic happy and with a prescription for antibiotic. Have been going to Westcare Clinic for about 10 years and have been pleased with the service each visit. Since they are a walk-in clinic, come early in the morning if you can.

bad experience, I was think to change for this clinic, but I feel racis, they don't care about the…read morepaciente they only care for charge if you have a good insurance....

Can't even answer the phone to answer one question. Waited on hold with terrible music for 10min…read morejust for someone to pick up the phone not say anything even after saying hello and hang up. This occurred 2 times one after the other. Two separate phone numbers. Can't imagine how they'd treat a patient if they can't even answer the phone to answer a question. If I could do zero I would.

They're closed at 12:50 pm on a Saturday??? Isn't that when urgent care is needed the most? I've…read morealways been treated well there but this economy is really making life difficult!

My visit was absolutely wonderful. My medical assistant was Henry. I was quite sick, he suggested a…read morecovid test which was positive. He was gentle, kind, knowledgeable and efficient.

I have got routine lab work done there multiple times. It is easy to check in and the techs are…read morevery good at drawing blood. They are also very personable and helpful.

I went to this Labcorp location today and waited for 1 hour 45 minutes to be seen. When I left I…read morenoticed blood running down my arm and dripping off my hand and returned for a better wrap. They should ask everyone over a certain age if they are on blood thinners to avoid this situation.