Reasonably convenient but unsure about transit access. Plenty of Parking in this former big box…read moreoffice supply store. Quick. Expert providers. My preferred choice for urgent care services.

Complete inability to reach anyone accountable to discuss my bill. Non-stop nonsense when calling…read moreby phone, making it impossible for me to pay them. This place cannot even manage simple billing; I can't imagine coming here for something as critical as healthcare again.

I went to Westcare Clinic 1/18/21 for treatment of a puncture wound infection. Reception was fine,…read morewaiting room uncrowded, and only had about 20 minute wait before being seen. Doctor R was professional, listened well, understood my concerns, and told me clearly his diagnosis. Left the clinic happy and with a prescription for antibiotic. Have been going to Westcare Clinic for about 10 years and have been pleased with the service each visit. Since they are a walk-in clinic, come early in the morning if you can.

I've been very patient with these people, yet there has not been any improvement in their lack of…read moreabilities. They never answer their phones, or return calls. Wouldn't even respond to my pharmacy so I am unable to get refills. Too many problems here to list actually. What a waste of time!

This place is outstanding! From the moment you walk in to the time you walk out the door- you feel…read morecared for. I have been in a few times for various things and every time they get it right. Their staff is friendly, efficient, professional and informative . Their clinic is clean and the wait area is nice with free beverage's while you wait. You can make appts and eliminate most of your wait time . This place is awesome. Easy parking.

Don't believe everything they say. Walk ins are not welcome here. I walked in and they originally…read moresaid I would be seen in about an hour. During my hour and a half wait there were practically no one in the waiting room. They don't practice what they say. I got 0 care from this location. Health care in Tumwater is dead.

This morning my 2 1/2 -year-old son dislocated his elbow and had excruciating pain in his wrist…read moreI've never seen my son in so much pain and wasn't sure what to do my sister and other people had told me about indigo care and I wasn't wanting to spend 5 1/2 hours at Saint Pete's hospital as usual. Upon arriving to the Tumwater location they directed me to the Lacey location because of the x-ray technician there. They made an appointment for me and asked the other location if they could get me in sooner than my appointment. The MultiCare indigo care in Lacey was amazing! The customer service from the front and the nurse that triaged my son was very helpful and extremely knowledgeable. The nurse put an ice pack on his area of pain and It wasn't long before the physician assistant Teresa saw my son and treated him immediately. Teresa knew exactly what was wrong with him and fixed his dislocated elbow. She also gave him and icicle ice cream pop and some stickers. It was incredible how fast he was healed *and was able* to attend school. I highly recommend this place The staff are incredible customer service is amazing and my son's health is back to normal

If I could give negative stars, I would. I had a pinched nerve in my shoulder earlier today and was…read morein a lot of pain. I arrived there shortly after 5pm (they close at 8pm). When I first got there, I was asked if I had an appointment. AN APPOINTMENT FOR "URGENT" care? That's like the hospital ER asking if you have an appointment! When I said 'no', she said she'd put me down as a 'walk-in' - DUH. I was told there were two people ahead of me. Almost an hour and a half later, there were STILL two people ahead of me. I hadn't eaten all day so I told her to forget it; that I was going home. I would NEVER set foot in that place again! No one bothered to check on me at ANY time while I was waiting (I'm 78 and had my little Service Dog with me). I use a walker so they could tell I was not a 'spring chicken'. The only thing they apparently care about is the almighty dollar because they sure as H*LL don't care about the patients!!!

#THANKYOUTHURSDAY…read more Urgent Care is never the spot you want to be at, but when you need it, it's frustrating when you're not able to get in. This was the case for me this week - my son came down with a nasty cough and was complaining of ear pain, so I wanted to get him in and make sure we weren't dealing with anything serious. The Point Ruston Indigo was the ONLY place that was close-ish by that had same day appointments and easy online booking. Thaaaank gooodnessss. This was our first time to this particular urgent care, and I was pleasantly surprised at how clean and updated it is! I know a lot of the businesses at Ruston are newer, and this spot is no exception. All of the staff was really nice. The front desk woman was nice and got us back as quickly as she could, and the nurse/medical assistant who we dealt with for the first half of our appointment was so great with my son. He had to get the nasal swab which is never fun, but she was awesome with him and was able to get it done with next to no tears. The actual provider was also really nice and got us out with our prescription for antibiotics quickly. When we left I got a call from them that we had left my daughter's binky behind (which was yet to be discovered) which I thought was so kind of them! I know some kids are very attached to a certain type of binky, so that could've been catastrophic. Thank you to this office for providing the community with great and efficient care!

I brought my mother in for extreme shoulder pain because OTC medications were ineffective, and the…read morenext available appointment with her PCP was in a few days. My poor mother was writhing in pain. Jacqueline Sisolak, NP, ordered xrays, which were negative (this we already predicted because there was no injury/trauma), then attempted to discharge her. We practically begged for a steroid or Toradol injection, to make life tolerable until my mother's appointment. Jacqueline repeatedly became snappy with us, even when we were asking valid questions. She then proceeded to tell my mother that she only had TWO options, OTC meds OR narcotics, and she was not going give her any narcotics. First of all, NO ONE asked for narcotics. Second of all, there are MANY other options in between OTC meds and narcotics. Jacqueline Sisolak admitted that OTC meds were obviously not working, but that my mother needed to go home and keep taking them. She refused to help my mother, and to add insult to injury, made her out to be a drug-seeking individual. We asked for her reasoning, and she flat out refused to speak with us. There were no contraindications or valid reasons as to why my mother could not get a steroid or Toradol injection. My mother was in a vulnerable state, and Jacqueline, NP, refused to help her, and rushed us out of the clinic after unfairly shaming her.

The male PA that I was seen by was hostile from the moment he walked in the room and acted as if I…read morewas a drug seeker instead of someone that had been sick for 25 straight days. He repeatedly told me their was nothing wrong with me and that I absolutely didn't have Strep. Two minutes later my step test came back positive and he was left trying to backtrack but still insisted I didn't have it. THis was the worst I had ever been treated by a medical professional.

So everyone there is really very nice. They want to help. But why is it SO SLOW. I recently moved…read morehere and previous insurance is no longer. My daily medication ran out. I let them know I tried to get an appointment a month ago and ahead of time, but the soonest appointment was 4 months away. I did not have a 4 month supply. These guys were able to get me an earlier appointment a few weeks away, awesome thank you. But then I sat there for over FIVE hours. Once I finally saw the nurse practitioner, who was again, very nice, my conversation and transaction with her took one minute. Yup. I waited five hours for one minute. I had to take a sick day from work to cover my time sitting there. A day of my life I will never get back. The system here doesn't work. I get some people need more help than others but you would think the "easy" people as I was told I was numerous times, could be in and out and out of their hair instead of turning people away as they came in later in the day because they were full. Why would an hour go by and no one in the waiting room was called? One lady came in describing a heart attack and she was turned away. I felt horrible for her. I hope she is ok.

Made an appointment online, so I didn't have to wait. Everyone was super friendly & compassionate!…read moreI was seen right away! Also, this place is very clean! Saw Joseph Guthrie he was very nice, and I thank him for being efficient! Only downfall is that parking lot, the Starbucks drive thru line is right in front of the parking. So I had to wait for the line to move so I could back out, but nothing having to do with how amazing Indigo is! Starbucks needs a new location! Thank you for being awesome!

I came in with a COLD. I've been congested and coughing for a few days. The lady at the front desk…read moresaid they don't prescribe phyciatric medications. I felt ashamed and embarrassed and left without seeing anyone. I felt as though my concerns were dismissed. I wanted to be seen for my cold symptoms. I didn't ask for a mental health evaluation. I continued to have cold symptoms. I would rather she have told me they are full and to come in the next day.

Excellent, excellent service. Erica Lacey, PA-C provided great medical service to an emergency…read moresituation. Of course it always helps to make an appointment, which was easy to do on-line. After arriving I was escorted to a room by a staff member and within a few minutes Erica Lacey, PA-C entered the room did an initial examination then proceeded to perform medical procedures. She continually kept me informed as to her progress which made me relax. The receptionist Tia (Tai?) was extremely helpful and accommodating as were other assistants. Overall, I was totally impressed with the service provided, better than serve received at some hospitals I've visited. Highly recommended. Thank you for the care and service.

Turned away. Came here after getting a piece of metal stuck in my hand. The person at the front…read moredesk said that their x-rays only showed bones... Went somewhere where their x-ray machine showed more than bones.

Providence hawks prairie immediate care took care of me when I broke a couple ribs. I felt nauseous…read moreand the intake tech had a bag ready at hand to give me. I love that. Got xrayed, a script for something for the pain. I wish the doctor could have showed me the xray. I would have liked to see the fractures. My follow up research I got the images emailed to me and found out it hard to see the fracture on xr anyway.

1. The Urgent Care was complete, thorough and quick 2. the…read moreQuality of care was excellent ( accurate diagnosis and already I am feeling better (Kidney infection with appropriate meds). 3. the office staff was quick, professional and kind. 4. Everyone was very nice and knowledgeable 5. Very short wait time. Of course, I did pre-reserve online which all the Urgent Cates seem to be doing or booking appointments. I highly recommend this!

My daughter recently underwent a spinal fusion surgery at Capital Medical Center, and it was such a…read moregreat experience. Of course no parent wants their child to undergo a major procedure, but the staff and medical team at Capital made us feel completely at ease. The procedure went smoothly with no complications, and the nurses and nurses assistants were so incredibly kind and supportive. As a parent I highly recommend Capital Medical Center.

Everyone there is friendly, professional, and helpful. They also are very efficient. I'm used to…read moregoing into an ER and waiting for a very long to just to check in and even longer to be seen. Doctors and staff worked well together to get me help as soon as possible. I would up needing to be hospitalized on two occasions and I received great care from top to bottom. One thing that could be improved is the signage in the Physicians Pavilion. It needs updating and to be easy to find. Thank you