I spoke to the owner over the phone. He was very courteous and helpful in answering my concerns…read moreand questions. I then went to the store and met with David who took a lot of time with me. He showed me the different models and makes of vacuum cleaners they sell. I ended up trading in my vacuum cleaner and purchasing a new vacuum from David. The experience from the initial phone call to the store meeting was very customer service oriented.

Dave was a help to us by explaning the advantage of buying an American made vacuum cleaner versus…read morethe higher priced almost identical import. Also he aided us by explaining that the potentially expensive repair of our old vacuum cleaner would be nearly half of the cost. of a new machine. We bought a new one and received a trade-in discount for our old one. Dave was both honest and very thorough in his explanation of our situation. Thank you.

First of all, I do owe these folks an apology for my tardiness in picking up my sewing machine…read more From when I first contacted them to the day I finally picked up my Singer, these folks were nothing but sweet and super helpful! And the sewing machine runs great again. Many thanks!!

Took my machine in and he quoted me a much lower price than I expected ed, and KEPT IT LOW,…read moreassuring me if it needed more he would call first. Absolutely took care of the servicing my machine needed!!! (the hours are a little strange Vs what's on the google results but he said he's there all the time, so just call.) amazing service. rapid turnaround. unbeatable prices! and Mr Blenkinsop had an awesome sense of humor!

Repaired my ripped vacuum hose. Fast, friendly, and very reasonable price for repair. Highly…read morerecommend this business.

Please read this all the way through if you are looking, thinking, or hoping for a place to buy a…read morevacuum. First off, oh my GOODNESS! This is by far the best customer service experience I have ever had and trust me when I say I've had many good experiences. Duane greeted my son and I as soon as we entered the store he had a wonderful smile and welcoming attitude. We shared with him that we have a small home but looking for a quality vacuum we could have around for years to come. I had in mind what price I'd be willing to spend and he was eager to assist in finding a good fit in our budget. Meanwhile my 2year old son who truly has a fascination with vacuums was enthralled by the many options he had to choose from. Duane informed us that he had been the owner for many years and recently retired handing the business to his sister but coming in every so often to help here and there. He asked Dan his right hand man to demonstrate some of the newer vacuums and explain some of the features. I cannot say enough positive things about Dan. He was very patient with questions and eager to explain the various options/price points. They have the basics all the way up to the Taj Mahal (the best of the best). I ended up purchasing a Riccar branded vacuum and have truly loved it. It has an extra long hose, pet attachment, and 3 settings for normal, raised, and bare floors which are self adjusting. Overall I am grateful for both Duane and Dan. They made buying a vacuum and absolute joy. Not to mention how happy my son was during the experience. They gave my 2 year old son a full sized vacuum and let him go to town. He was overjoyed to give them a whirl. We thoroughly enjoyed our experience and are still loving the product we purchased. HUGE thank you to Duane, Dan, and Mequon Vacuum Center for your service and providing quality products to this area! Now anyone who made it this far, GO buy yourself a vacuum here ;)

I dropped my machine off for embroidery arm issue, was told by the owner 2-3 weeks and $75-80 for…read morethe cleaning and oiling. After 5 weeks I called, got voice mail, left a message inquiring about the machine, left all my information, I had hoped for a return call. Never got one! At 8 weeks I called again, women on the phone was very rude, when I asked why it was taking so long, she got raised her voice and said "At any given time we have over 200 machines here for service". \Rather shocked I asked when I could expect it, she told somebody (a women's name) had checked the machine over and now "he" has to check it. So I waited again for a call...nothing!!! Finally at 12 weeks I had enough waiting! We went to pick it up, done or not 12 weeks for simple service is too long. Owner tells us he called and left message in June. Ahh no ya didn't. Phone number on paper work is correct, I went though my cell phone longs, never got call or message. To say I'm VERY disappointed is an understatement. Its a beautiful nice store, but it lacks communication in the service department and the employees need to learn to answer the phones with out being rude! I tried the "oiled" embroidery arm, now it has a squeak it never had before. Ugh!!!

Lack of communication, rudeness by Tim, don't care to help those who live over 4 hours away that…read moreneed service... I'll buy a new machine elsewhere

The knowledge of small engines and life in general is wonderful. Thx John for great service. Always…read morefun to listen and learn.

Service was prompt and thorough. Definitely recommend this service for both lawn mower and…read moresnowblower.

They are the Best! Very honest!!!Two men came to my yard to fix my John Deere Lawn tractor. Took it…read moreto the shop I had it back in five days to mow my lawn. Now that's service.

I had a broken spring issue on my riding lawn mower. I stopped at L&R to see if this could be…read morerepaired quickly because I was going out of town the next day. Their staff was incredible and one of the guys offered to stop over on his way home after work to fix the problem for me. That was way above and beyond the call of duty. I guess that's why we should buy from our small local businesses and not the big box stores. L&R has me as a customer for life. Highly recommend this outstanding company!

My Miele dishwasher was not draining. Called several repair companies and they did deal with that…read morebrand. Called the manufacturer and they recommended the only certified Miele repair in the Milwaukee area. They were $165 just to show up and a week out to be scheduled. End up calling about 6 appliance repair companies. Then reached out to Dave's Appliance service. Very nice guy (Dave). Explained the situation with my dishwasher. He provided me advice over the phone which might be the cause. Followed his instruction and resolved the issue. The fact that he took time to listen and explained possible causes and instructions on how to deal with the one cause I found to be exceptional customer service. Although he never came to my house or billed me, but took the time to help me over the phone speaks volumes. Will contact him in the future for all my needs.

A friend and I tried for months to repair oven in my Samsung gas range. Sometimes it us best to…read morejust forgo the YouTube DYI videos and call a pro. After wadting time and money on cheap Chinese parts from Amazon, I called David's Appliance Service. David came the next day, a little later than expected, but within 45 minutes uses of the promised time. He didn't waste any time in replacing the ignitor and didn't ridicule me for my failed repair attempts that creates more work for him. He offered a one-year warranty on his work and parts I will call him because he is local, efficient, dependable and honest.

Every encounter has been exceptional. Always friendly,competent and great service. David is…read moreknowledgeable and a great listener.

They told me they couldn't get parts to fix my old Arien's snowblower, but sold me a used, newer…read moreArien's. Unfortunately, when it snowed, the snowblower wouldn't run. Can't say I'll be back.