Conveniently located at Astor place but might be a bit hard to find because the location blends in with the corporate looking buildings. Kiosks on right side to order from or counter order from person right when you walk inside. Standard wait for a burger, maybe 20 min average. I've been to this location about 5x. Seating is all on one side & it's satisfactory for a quick meal. read more

Shake Shack Astor Place - View from seating area benches - Fast Food Near Me - New York, New York

Disgusting attitude, made me not even want to purchase anything, went somewhere else instead , train your employees better,this shouldn't be happening so often. read more

Was at a show a few blocks away and wanted a milkshake so I came to Shake Shack to get one. I ordered a chocolate shake and that's kind of what I wanted but not really. I wanted a cookies and cream shake but with a chocolate base but there was no way to customize it on the self ordering kiosk. I know I could have went to the counter but there didn't seem to be anyone there and the workers were really busy. It was fine. I just got a regular chocolate shake. It was good but I would rather of had what I originally wanted. They need to make the customize feature have more options. Also, $7 for a shake is RIDICULOUS!!!!!!!!! Should have been no more than $4 for the size it comes in. read more

Shake Shack Astor Place - Chocolate shake - Fast Food Near Me - New York, New York

First time visiting this location. I ordered my food through kiosk. Standard menu and payment options like other locations. They have about 15 tables for customers. It gets crowded at lunch time. Food came out quick. Great flavor as always. Juicy patty, delicious nuggets and crispy fries. The unsweetened ice tea tasted better than Paramus location. Overall great food/location for quick bites. I will come back again during my lunch break. read more

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As this brand expanded, the customer experience has slipped. Everything is ordered at a kiosk. The place looks run down, grubby and smells of stale, hot grease. The staff appear exhausted by overwork. Delivery drivers constantly interrupt customers interacting with the employees. To keep up with the demand, shakes are pre-made and stored in a cooler. Expensive junk food slightly higher quality than McDonald's offerings. read more

Everything is great except the woman handling her food CONSTANTLY touching her hair! Absolutely disgusting and I won't be coming back. read more

My burger was excellent. 10/10. I also got a strawberry shake that was filling and the perfect amount of sweetness. This experience proves yet again why Shake Shack is one of my fave burger places read more

Shake Shack Astor Place - Double ShackBurger with bacon - Fast Food Near Me - New York, New York

If I wanted cold fries and a burger that was overcooked and looked like a blind person put it together...I would have gone to McDonald's

Stopped in for lunch, I honestly can't believe I spent $20 here. I got a small chicken bites, cheese fries with bacon and a small drink. The chicken bites were great. Fried perfectly, the chicken quality was better then I thought and overall they were good. The cheese fries sucked. I wasn't able to pick up one fry without it falling apart. The cheese came all hard, it seized up before I was able to even take two bites. The bacon was low quality. For my drink I got a lemonade, pretty good. Loved that I was able to get a free refill but super sweet. Inside was large, a few tables were messy but that's more on the customers then anything. What I hated was I had to put my order in myself through a computer screen and then at the end it asked if I wanted to leave a 18, 20 or 25 percent tip. Like wtf, I haven't gotten my food yet and I didn't the order myself. Shake Shack, it isn't the customers responsibility to pay your employees, if they even see that. Pay them a better wage and stop hassling your customers, put a bad taste in my mouth. read more

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Had to feed 3 teenagers after the movies so in a toss up between pizza and burgers I chose my heart. When the Shake Shack wave hit NY a few years ago maybe like 14 idk I was absolutely enamored by the juicy burgers and decided to walk ten minutes in the blistering heat to "keep that same energy" so to speak. I could just imagine how amazing my burger was going to taste and debated while walking as to whether or not I would buy a beer. So yeah we entered, it was calm, the summer chicken sandwich was like hey pick me! I was like nope and ordered 2 Shack burgers, a chicken sandwich for my daughter and a juicy cheeseburger for myself. We got our little table card and sat for a few while the restaurant texted me updates on my order that I placed myself at the digital kiosk since that was the only option. They had a two man team in front one packing orders and one pushing them out to the tables or ppl waiting by the door. I thought it was efficient until.... They got my order wrong twice. They gave me someone else's lemonade; I was like huh bc I thought I ordered in error at first. I just gave it right back and was like hi I'm missing the cheeseburger. And then- and then they gave me a double shack burger as a replacement and I do not even like shack sauce. (Why??) I didn't complain, I did jokingly say I should get a free beer but nope I collected the double shack burger and the teens and went about my afternoon. Did I eat it yes. Did I like it. No. But you know what I shouldn't be eating any cheeseburgers anyway. I talked to the two guys up front pleasantly. The place was clean and moderately busy. read more

Shake Shack Astor Place - Fast Food Near Me - New York, New York

The manager Ky is hands down the best manager I've had the pleasure of meeting since living in NYC over 15 years. He rectified a mistake on my burger graciously and with a smile on his face. He was understanding, pleasant and clarified the miscommunication with ease. I appreciated how kind he spoke with the employee who made the error - This displayed a safe work environment and made me want to continue coming to this location. I am so grateful to have eaten here and wish them all the best! read more

DO NOT RECOMMEND! Disgusting and unfriendly place. I went in after work to have a bite to eat, asked to wash my hands, so they gave me a napkin, like a dog, so I could wipe my paws, and they will let me near the sink when I show the check with the order. People! What's wrong with you?? Are you so happy to have guests of your establishment?? Or is business so bad? How come you can only wash your hands after paying for the check? If you save on a bar of soap, then what kind of savings on hygiene and on food. I left. I didn't even stay! Disgusting! read more

Too rich. Bun too soft, like too fast food-ish chesse on cheese frues taste like cheeze-whiz wasnt impressed read more

I love Shake Shack! I still think it's the best burger restaurant!! Each chain is very consistent and the burger quality is just always so amazing. I recommend this to anyone, especially if you like In-N-Out! read more

Shake Shack Astor Place - Burger and Fries - Fast Food Near Me - New York, New York

The bev was delicious and had a lot of ice, way too much, told employee to take ice out after I took a couple sips and she filled it up alittle but not all the way back up which was sad. These beverages just have way too much ice. Idk who in their right mind would want so much ice. read more

Shake Shack Astor Place - Fast Food Near Me - New York, New York

Shake Shsck always gets the job done for lunch. This location had a couple tables that hadn't been cleared yet, but I sat down in a clean space to bust my lunch down. Double shack with the cheese fries and a lemonade, calm kill. read more

Takeout only at this location. There are some benches outside. The food is always good, and the service was efficient and prompt at this location. This will always be a go-to when I am craving a quick burger and fries. My whole family looks forward to eating here. read more

Shake Shack Astor Place - Not the best looking but is sure is tasty. Cheeseburger - Fast Food Near Me - New York, New York

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Delicious! My favorite is the shack stack (beef patty and mushroom with cheese inside). The hot cheese fries were not worth it because it did not make much of a difference. I would go for regular cheese fries. You can swap the bread for lettuce if you are on a keto-diet. The shroom burger (mushroom and cheese inside) is great for vegetarians. Indoor and outdoor seating! Staff is very friendly! No cash accepted at this location!! Gift card, Apple Pay, and card only! Come in and order on the iPads/mobile app for pick up read more

Shake Shack Astor Place - Hot cheese fries - Fast Food Near Me - New York, New York

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I tried the limited time Korean BBQ burger. The taste was good, but the burger assembly was poor. See images. It was a mess eating it. Fries were really crispy. Location was kind of dirty. There was gum stuck on the bench. I guess it's to be expected for a high volume NYC location, but would be great if they had staff wipe down the tables more often in between seating. read more

Shake Shack Astor Place - Fast Food Near Me - New York, New York

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For all the hype this burger gets. I'm not sure how people think it's great. It's a decent burger and way better than Dick's in Seattle. It didn't have enough texture for me. The tomatoes were small and kept popping out the back. Lettuce was soggy and didn't give that crunch that you have with a typical smash burger. I also went and bought the chicken buggies. THOSE awesome. Great temperature and moisture and there's a crisp to them too. The chicken ranked way higher than the burger read more

Shake Shack Astor Place - Classic Burger. In n Out is better. sorry folks - Fast Food Near Me - New York, New York

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Super standard shake shack with self ordering kiosks and everything. Food and drinks are standard and tasty. Sometimes can get crowded around meal times but if you go during off meal times you could find a seat and have your meal there. read more

We were in the neighborhood, starving and saw that there was no line at Shake Shack. It was about half an hour before closing but the nice lady who worked here welcomed us in. From what I believe, this location is cashless? Pretty cool since I never carry cash with me anyway. We were directed to a number of kiosks and multiple hand sanitizing stations. I love ordering anything on a kiosk since I like to take my time looking through everything. The ordering process was seamless and efficient and you receive a text message when your order was ready. We didn't have to wait long at all to receive our food. Though there weren't too many seats available, it was mostly empty anyway because it was so close to closing time. The restaurant was super clean and staff was so nice! In fact, I've actually never met a rude Shake Shack employee before, have you? Always good vibes at Shake Shack. read more

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Not to be confused with the one in the middle east, which is the Sheikh Shack. I told people years ago, this is not an icon of NYC, it's just McDonald's but tasting worse and 3 times the price (these days twice the price). They proved me right by basically becoming the new "hipster" McDonald's across the country. I can't give them one star though, because the fries weren't nearly as bad as the burger, and they let me use their bathroom whether I'm eating here or not, which most places in NYC are iffy about. So kudos to them. read more

Shake Shack Astor Place - Thought I'd get shacked up here - Fast Food Near Me - New York, New York

Where would you find a Shake Shack in NYC that has minimal line? Well, this location in East Village is a dream come true! We always think that Shake Shack has the best burger hands-down (well we can debate for hours). But those lines outside the restaurant have often made me end up at other burger joints. We come across this location quite often and you can usually find a place inside to sit and indulge. What this location offers is the few kiosks so you can simply place your order and get a text when it's ready (and they would call out your name as well). The bacon burger and the fries were simply amazing. What a great way to end a nice evening after a movie date. Free water available. PS: Two restrooms available but need code to enter. read more

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ordinarily, i'd never leave a review of a fast food place, but i've noticed that nyc is a sort of testing ground for big corporations to see how much they can raise their prices and how low they can drop their quality before people stop buying, and i used to really like shake shack. it was a restaurant where you'd expect to pay a little more for a burger but where you could also expect a higher quality meal. this was not the staff's fault at all--the people working here were great. however, the burgers literally just came with meat, cheese, and one slice of lettuce. we asked where all the other stuff was, and were told we had to pay extra for it. i don't think that's a fair policy to ask the employees to uphold. we got a tomato and some onions in a little baggie. it was silly. the fries tasted bland and came out lukewarm. i really think they'd been reheated. anyway, it was disappointing, but i'll live. read more

I love Shake shack, and come once a week. (Shhh!) I had not been to this location before so I was excited to try it. The indoor is still closed for dining but somebody waits outside to deliver the food. The app was pretty accurate and I took pretty much exactly how long the app had said that it would take. Which was about 15 minutes on a Friday night. I ordered my standard single shack burger with a side of shack sauce but the sauce did not come with it. I did however add pickles and subtract the lettuce and tomato and it was accurate. I also got fries with the cheese on the side and they were as usual cooked to a crisp perfection crispy on the outside and soft on the inside. My burger was delicious it's always usually cook the same so that was nice and standard and this time I got a little bit of a larger size that was even larger than my bun. The only thing I didn't like was that the outdoor seating was not lit at all. So there is quite a decent amount of tables outdoors maybe eight or so but the lights were not turned on and it was a evening so it was quite dark in there as a person who was dining alone. I'm sure this is an easy fix because I saw that there were strand lights but they just weren't turned on. I would appreciate if there were lights because when you are sitting in the outdoor sidewalk seating there's lots of traffic and big buses coming by right next to you. read more

Shake Shack Astor Place - Fast Food Near Me - New York, New York

Good option if you're craving burgers and shakes. We went as a party of two and were able to find an empty table relatively quick. This Shake Shack spot was brightly lit with adequate spacing between all the tables. There are also gender neutral bathrooms for customers to use (be courteous, please clean up after yourselves and flush the toilet)! We ordered the Shack Burger, Shack Stack, cheesy fries, and chocolate milkshake, which were all delicious. There was a little bit of a wait for the food, which is understandable since we noticed a lot of to-go orders on the countertop space. read more

Shake Shack Astor Place - Shack burger, shack stack, cheesy fries, and chocolate milkshake - Fast Food Near Me - New York, New York

Warning: this location is CARD ONLY!! I've been here multiple times and everytime this Shake Shack never disappoints. It is always kept clean and the tables are constantly wiped after each customer. There are little kiosks to the right side with the whole menu so you can order everything yourself. The lemonade is delicious, by the way. So are the shakes, of course! The pick-up area is in the middle, and the seating area is to the left. It may be hard to find seating during rushes but overall it doesn't take too long to find a seat. The workers are always super kind and stop by to check up on you. I've had some pretty interesting short conversations with a few of the staff and it feels genuine, not forced. They also take your trays for you when they see you've finish your food. The ambiance is always pretty relaxed, in my opinion, despite the volume of other customers. I will continue to come back! read more

WHY DO YOU LIKE THIS PLACE?? There's no seating. Just a few tables and chairs strewn about a corner. The tablet ordering monitors are filthy and always broken. If you order beer or there's a problem it says someone is coming, no one does. The workers don't give a damn. And look at this greasy disgusting food. That's not a burger. read more

Shake Shack Astor Place - Disgusting - Fast Food Near Me - New York, New York

Shake Shack during a pandemic encourages online ordering in advance with pick up at the door or delivery by Postmates. They are open for ordering in person right now and they are currently building some outdoor seating outside the restaurant while indoor seating is closed off. You can also go to the benches around the corner or to Astor Place for additional tables if you can score one. Only one family is allowed inside at a time right now for ordering- and if you can make contactless payment with ApplePay or WiFi chip, even better. There are distancing stickers on the sidewalk- but when there's hot sun- people make their way to the shade instead of the line designations. read more

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Omg the burger is like heaven! They grill the patty fresh! it tastes really good. I always got extra avocado. Nice location too. Great staff! read more

Ah, every time I'm back in New York, I make an effort to come to Shake Shack. They must be sprinkling some addictive drugs in there because it keeps me coming back! I ordered the Chicken Shack (~$6) with a side of Fries (~$3) and Fountain Drink (~$2). They were pretty busy but when I got my sandwich, it wasn't warm/hot. At most, it was room temperature. That was a bit disappointing but the fries made up for it. Nonetheless, The Chicken Shack is always a good choice. I actually prefer it over the burger now because it's hard to find a well-made chicken sandwich. Until next time, Shake Shack! I'll be back. read more

Shake Shack Astor Place - Chicken Shack Meal (~$11). - Fast Food Near Me - New York, New York

This was surprisingly a great well-run shake shack. There seemed to be lots of helpers. A manager standing at the exterior of the register where one would order organizing everyone's order and making sure everyone was taken care of. Our food tasted good. Nothing was burned or out of the ordinary. Good shake shack meal. Place felt particularly clean for where it was. There were workers coming around and cleaning as well. I definitely give this shake shack a 5 star. read more

This is my first time in a Shake Shack after passing them in many parts of Manhattan. They had an Interesting order system but were efficient. There was not a big queue to use the kiosks as there were 6-7 stations to place orders. The burger was decent but the cheese fries were disappointing - a bit dry without a lot of cheese. I would still prefer 5 Guys over Shake Shack's burgers/fries. read more

Now that i know that this location exists by the Greenwich Village area, I find myself coming to Shake Shack for burgers and fries more than I'd like to admit. This is a cashless, kiosk operated location with about 10 kiosks to the left once you enter. Sometimes a staff member will be there to help direct and guide you on using the machines. It accepts cards and Samsung Pay too which I'm very pleased with. The staff here are very enthusiastic and friendly. They're always cheering and smiling throughout. The seating area is bright, and although it's smaller than the other locations in NYC, most people take their food to-go here so it's not too big of a problem. The condiment and drink station can get super crowded due to its small size. It might be good to have two of these stations (add another by the door or something) to help the traffic a bit. People are always fighting to get to the ketchup and with everyone's hands so full, it's an accident waiting to happen. read more

Shake Shack Astor Place - No cash. Only cards or mobile payments. - Fast Food Near Me - New York, New York

3 staff members standing around doing nothing and there's 0 clean tables. They're filthy too.

I really like this location there is a friendly greeter in the waiting area. I do not remember her name but she has pink hair. She was also available to make food suggestions or answer any other questions. I enjoyed ordering at the kiosks. One can tap swipe or hold their bank apps over it to pay. The drinks are also self service but I did not order a drink. One receives a text message when their order is ready or the server calls your name to pick up your food. There are bathrooms and picnic style tables The food was hot and fast. I tried the custard for the first time for dessert. It was light and sweet. It tasted organic in fact . read more

Shake Shack Astor Place - Pick up your order - Fast Food Near Me - New York, New York

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Food is decent, everything is self serve. Order on tablet and go up for food. Pricey fast food read more

Shake Shack Astor Place - Hamburger, 6 piece nugget and bacon cheese fries. Chocolate shake and half and half - Fast Food Near Me - New York, New York

The staff here needs to be replaced, bunch of lazy workers, I was waiting at the counter watching 2 employees fighting over who goes on break first, they just ignore me, I walked out,I decided to try again, I wanted a shake but pay with cash ,took them 5 minutes to unlock the register because no one pays with cash no more right? Very dissatisfied, fire them all and start over read more

Smashburger that's gone cashless. They have a number of counters for self ordering and a pickup space for the online orders. They do have beer, too. Clean and empty when I went on a lunchtime Saturday early at 11am. The ShackStack with a mushroom and burger was excellent. read more

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