We planned a half day family outing at Forward Paddle and had a good day but a day worth reviewing. We were 6 of us with two teenagers of 13 and 15. We arrived on a 100F Saturday afternoon on the 4th of July weekend to check-in and get ready for the bus ride to the river. When we were all in the bus without AC, we sat for about 10 min with the bus's engine not starting until the owner had to find another older, decrepit bus to take us to the river. That was an interesting start, since we all had to also help push the bus out of the way for the rafts to make it to the river. We were assigned Rissa, a new guide that shared with us had been working a month there. Let's say that in the very first minor rapid we all stayed in the boat and she was sent flying out to the river, from where she yelled at us terrified to help her. Nobody from the other rafters came to help so we had to figure out how to control the boat and get her back. Did I share for most of us this was a very first rafting trip? Yup. This didn't give us a lot of confidence, but we laughed about it. We keep going, day is fantastic but hot; and we get to the most challenging part of the river where Rissa decided for us 'my raft is not ready, we take the other route". The translation "I have no idea what I am doing so I am scared to take them through the place everyone else is going". We all looked at each other and let it go but when we take the 'easy' route, she again lost control of the boat and started screaming at us because it was our fault, we were talking and laughing and not listening to her (what???), and we missed the area where she was supposed to take us to wait. She created a chilling moment on the boat, where we were all pondering if we should reply back or not. Let's say I don't pay to be yelled out when the person in charge is totally unable to control the boat. The rest of the ride was no longer fun, while Rissa tried to recover the day but taking a selfie and telling us she will upload to Facebook without even asking us if that was okay.
Overall, we didn't feel safety was top of mind for this company and definitively, Rissa is not ready for the role on her own. At no time the owner or other more senior staff came to check on us or apologize in any way. The organization was not great, with the team never telling you if you should take water or not and then not providing water throughout the ride, as we had expected. Luckily we all had our bottles with us though we were originally told to not take them if we didn't want to lose them. Well, let's say we would definitively do this again but not with Paddle Forward. read more