I give this two stars only because Dr. Javaheri had been a good doctor to my mom for so many years. Unfortunately, not so much of his staff. I'm a doctor myself, and I would never let myself or my staff try to neglect patient care. Two months ago my mother got a procedure and because of her health concerns she wanted to speak to Dr. Two months has gone by, and every time we request to speak to the doctor or make an appointment his staff beats around the bush. One day they would say he'll call you, but never calls. Another day they would say we can schedule you with the nurse practitioner, which my mom never requested. When she even tried to make an appointment they would say "he doesn't have the time, he'll call you." As a patient, we understand doctors are busy however changing your words as an employee to a patient is another problem. It was one simple phone call. If he couldn't do it, at least keep the patient updated. We're not here to waste your time or our time by constantly calling the office. My mom's health is a concern at the end of the day. We called again this morning and spoke to Denise or Debbie (I don't remember), and she was completely rude on the phone. She kept neglecting my moms request after 2 MONTHS and said the same thing over again. Of course my mom was upset and reacted out of frustration on her. She decided to hang up and after calling back numerous times she had the audacity to tell my mother she's discharged as a patient and no longer allowed to come back and "I don't get paid to be yelled at." Honestly, as a doctor who owns a practice, never would I let my employees disrespect my patients like that. If you don't get "paid to be yelled at" then do your job correctly and not neglect patient care! As a medical practice, both staff and doctor have to be there for their patients, not ignore them. At the end of it all, I had to physically go into the office to speak to the front staff. I was shocked to see my mother's MEDICAL RECORDS were laid out openly on the counter where EVERYONE can see it BEFORE I even walked in! THIS IS A VIOLATION OF HIPPA! I didn't know it was ours till she mentioned it in the video. I video recorded it because of how shocked I was. Denise or Debbie was so rude and disrespectful and completely disregarded us. I will be posting the video on Yelp with how the staff handled everything. Shame on them. Again, you've been warned. If you're going to hire medical staff, at least have them do their job correctly. This staff handles things very poorly. read more

Shahram Javaheri, MD - My medical records left on table for public to see. Was unaware till denise mentioned it. Violation of HIPPA! - Gastroenterologist Near Me - Mission Viejo, California

I would like to say that Dr Javaheri is a good doctor, but his staff are very rude, they don't get back to you, they took 3 months to follow up on a simple test that I did. They kept telling me it's on his desk, I called over 10 times and they finally emailed over a report 3 months later. I never felt welcome at his office with the front staff. The staff act like they are the Dr. I tried to make an appt recently and was denied by the front staff. She raised her voice at me treated my awful, she told me that coming in for severe esophagus spasms was not in my treatment plan. I asked her if she would ask the doctor a question and she replied I will let him know in 2 weeks. It's the worst experience I have ever had with a Dr office. I emailed the Dr and no reply. This has been going on for a couple years. The staff possibly only a couple of the women up front are the issue!!! read more

Shahram Javaheri, MD Gastroenterologist · Mission Viejo, CA I have done my colonoscopy 4 time with dr. Sharam Javaheri . My general dr ask me to see gastroenterologist after my father was diagnosed with colon cancer. I trusted my general dr because he said I always refer you to dr I would go if I need help! That's how I got to know dr Javaheri . I didn't know him but I trusted my general dr. Since then he is only gastroenterologist I trust ,and later my husband went to see him .He is very good and honest and get to point. he asks right question from you in order to able to help You . His staff are very professional . But honestly I care about my dr more then his office and his staff .because once you are in surgery room I want to know I am in good hand! With health insurance changing and healthcare is different with what use to be ,the only thing I care is to make sure I am in good hand . My general dr got retired and it's really heard to replaced him .when I find good dr I stay with them. It's really hard to find good dr because you really don't know until you try. My last colonoscopy was July 24 2023 I usually don't do reviews but after 4 time I felt I need to do it. A lot of people including my self read reviews before they actually decided and I trust Yelp my self so I decided to do review on Yelp . Vida read more

Knowledgeable, patience with his patient, caring, spends time listening and explaining.

I received the best service from Crown Valley outpatient surgical center (Dr.JAVAHERI) the doctor explained everything to me and then repeatedly asked if I had any questions. Staff was very helpful as well. I'm very happy for care I got today. read more

They don't even deserve one star. DO NOT recommend doctor Javaheri. He didn't get back to us to review ultrasound results he ordered. We called several times and his front desk people are rude and they are absolutely no help. DO NOT WASTE YOUR TIME AND RISK YOUR HEALTH since this doctor doesn't care about the pain and suffer his patients go through. read more

I saw Dr Javaheri 7yrs ago, I have nothing but good memories from the visits and the doctor. I was supposed to return for periodic checkup and that's why I called to setup the appointment. His office staff must have changed because the first assistant couldn't articulate clearly or completely why I had to wait 4-5months for this test. When I questioned why I was being treated like a new patient she put me on hold. A new woman answered by saying what was my issue and then answered my question. When asked why the first person didn't answer my question and put me on a further hold, she said she had been standing next to her and she had heard her answer me, a lie as it turns out. My contact information had not been updated by the first person and she didn't know, I had a referral and she didn't know and yet she had rudely interrupted me with her line that she had been listening to the conversation. I was frustrated at having wasted so much time and now starting over to set an appointment three months out. I was never rude, I only pointed out that the first person needed training and that she the second had lied. I get that isn't nice to hear but I had to live it so she can hear my complaint. She then told me I was not welcome and would have to go somewhere else and hung up. If you have read this and hopefully Dr Javaheri reads this, maybe things will get better for the next patient! There are too many options to have to wait 4-5months for medical care and put up with rude ineptitude in the doctors office. Looks like many others have noticed the changes in the last year or so... read more

Dr. Javaheri is excellent doctor, Knowledgeable, kind, excellent bed manner, and have good nurses.

Waited 1 hour and 15 minutes to see this doctor, and he never showed up for me. I was honestly patient for about the first 45 minutes. For the last 30 minutes, I sat there and listened to Dr Javaheri joke and laugh the in next room. I heard at least 3 voices. It seriously sounded like a good time. I walked out and asked when he was going to see me. The nurse said she would go get him. They proceeded to laugh and joke while I sat in the next room waiting to be seen. I walked out at 1 hour and 10 minutes and got my money back. I am business woman with a potentially serious issue that needed to be seen. Dr. Javaheri, just because you are a doctor doesn't mean your patients time is disposable. My time is just as valuable as yours. And if you don't value your patients time, well then.... you certainly don't value their health. Don't go here. read more

I initially went to Shahram Javaheri, a referral from my GP. The staff there were absolutely horrible - cold and impolite. (The office manager was the worst.) I cancelled a scheduled endoscopy there for acid reflux and heartburn issues and based on Yelp reviews, went to Dr. Chaurasia. His staff and he are exactly how an experience at a doctors office should be, the exact opposite of Javaheri's staff. They were friendly and professional, and the appointment was punctual, indicating that they believe my time is valuable. read more

Bestgastroenterologist in orange county Dr. Is knowledgeable and kind. He spends time with his patients. We have only been in California for a short time and he has helped me a great deal. Easy location very nice staff read more

My boyfriend just called to make an appointment and the lady on the phone was incredibly rude. She had a lot of attitude for a simple appointment. He decided to cancel his appointment because of her. read more

Dr. Javaheri is a very personable and knowledgeable doctor! At once, I felt at ease with him. He takes his time explaining everything well and doesn't rush you through. He even adds a touch of humor now and again. I tend to have "white coat" syndrome but with this guy, there is no anxiety. An excellent doctor...highly recommended! read more

Dr javaheri was very personable and very knowledgeable. I was very happy to find a good gastroenterologist in the area. I'm disappointed with the way the office is ran. There's been a number of things that they don't notify the patient about, one being that the lab they use is out of network. After you get a large bill they tell you that dr javaheri has an agreement with them and they accept what insurance pays and you should call them and tell them that. Then we called and the lab, pathfinders said they don't have an agreement with any doctors! So I call the office back and she tells me to talk to the surgical center, I call there and get a machine. Now I have a bill due in a week and left hanging. This is very unprofessional! I asked to talk to dr javaheri, they said he doesn't deal with the billing, we said but it's his office and he's obviously the one in charge of how the office is run. They're supposed to give him the message,It's too bad the office is run in this manner , it takes away from the overall experience. After returning to dr javaheri I was very impressed. He addressed all of my concerns from the previous appt. I am very happy to have him as my dr. read more