My recent experience at this clinic was genuinely one of the most disturbing and unsettling…read moreveterinary visits I've ever had. I brought my dog in for what I understood would be a straightforward appointment. She went in calm, normal, and completely herself. When the staff brought her back to me, she was in a state I have not experienced with her before - extremely distressed, trembling, vocalizing, and visibly frightened. This behavior continued long after we left. What made the situation even more upsetting was the level of confusion, inconsistency, and lack of transparency when I tried to understand what had happened during the time she was taken to the back. The explanations I received did not match one another, and the documentation I later requested did not line up with what I had been told in person. I have never left a veterinary clinic with so little clarity and so many unanswered questions. The entire interaction made me feel uneasy and unsure of what actually occurred during her visit. Based on my experience, I cannot in good conscience recommend this clinic to anyone. I would strongly discourage pet owners from leaving their animals out of sight here or even scheduling an appointment in the first place. I would not return.

I continue to absolutely LOVE this whole office staff. Everyone is so compassionate and caring. I…read moream so thankful for all they have done to keep my 12 year old husky alive, healthy and happy. Thank you

Highly recommend this vet clinic My dog had a freak accident…read moreand they came in with the best course of action to help him and didn't break the bank! Everywhere in town offer to just charge you $100 just for walking in the door this place is amazing and I'll definitely be going back here!

Clarissa customer service…read more I had an appointment today at 11:30 am I called at 10 am to cancel the appointment due to a conflict of time. I had to take my dad into his doctors appointment bc of his lab work, the doctor needed to see him right away. So I called and canceled ( guess I should of just been a no show) anyways Clarissa answered the phone and I told her I needed to cancel she told me the vets office prefers that we Cancel 24 hrs in advance! WELL smarty pants I didn't get a 24 in advance phone call from my dad's doctor office dummy! Anyways, I try to explain to her bout my last min situation. She literally cuts me off and says " have a good day" . I don't know how I hear about the vets being caring and genuine and u have a person on the phone that's rude & cuts you off instead of showing empathy. Thanks for showing me who you guys are the 1st time. I will not reach back out.

A lot of vets in Fresno either done care or only care about upselling unnecessary services. Not…read morehere! The Dr. Janzen and staff really care about you, your pet and your wallet. Plus the old school 70's vibe in the building is really fun.

They always take great care of my Walter and Abby. They…read moreexplain things clearly and manage expectations. I have an aggressive dog so I need to keep her away from other dogs and I find it easy to navigate through there. They are very mindful of her behavior. Getting appointments may be a little longer wait but totally worth it.

Taking my pets here for a couple of years.. great staff & Drs. Reasonable pricing as well …read more.. Thank you .

Went to get an injection for my dog's itching but since the pills work pretty well I declined the…read moreshot as it was $224. Whatever. The problem was with the staff when I requested that they call in a refill for the pills that were prescribed on our prior visit. They wanted me to call the online pharmacy and inform them that his weight had changed a little. When the receptionist called me and asked me to call the pharmacy with the updated weight, I said, "no don't put me in the middle of this since you have to call anyway. She said ok. I got a call back from her a little later informing me that it was my responsibility to call the online pharmacy with his new weight. I could not believe what I was hearing so I indulged her lazy a and called the weight in to the pharmacy. I think the Dr. is very good as are the other employees I have encountered on other visits. This receptionist just gives the business a very bad name because she is so lazy. I would like to speak with Dr. Keller as this employee is bad. Because this medication is weight based, she would have had to give them his weight. I cannot think of a bigger waste of my time since she had to give them the weight anyway. I would think she needs some remedial training at least if not fired.

Everything. For something that is so heartbreaking, Dr. Gary…read moremakes it very peaceful. It has been a tough year and a half in our home. Our first experience was with Greta in July of 2023. 16.5 year old Greta was giving us the heads up that she was ready to go. Dr. Gary came in and Greta went peacefully across the rainbow bridge. Greta's brother Wesley, made it to 17.5 years. Ands just has his sister. He moved on peacefully with the help of Dr. Gary. Bella. Our big girl. Still jumping in the couch and chasing the rc car all the way up to a couple weeks ago. In just three days. She stopped eating and was giving us those eyes that we have seen to often non the last year. I am sure Wesley was calling her to walk with him along the mystical canal. Bella. Also just short of 17 years. Not the most touchy feely girl. She came and laid down on the bed where Dr. Gary and I were sitting. All three are together now.

1-29-25: My cat of 15 years passed at home…read more After about 6pm I was crying and still had her body in my arms. I called and they asked if I needed someone to come out and put her down. I said no, she already passed and I still had her body in my arms and was calling about cremation services and how much it would cost. The person on the other line went silent. I kept saying hello, hello for awhile, but realized they disconnected the call. We went to Cedar Veterinary instead and took her and paid for her cremation. Not a good way to handle a call after a person's pet has crossed the rainbow bridge.

I saw some reviews that made me skeptical about this place but the only thing I can really say that…read morewasn't amazing was that we waited a while, but they were so nice with my dog. The front lady was amazing with her. It was overall a very good experience, they had complementary treats for us. Make sure the dog was comfortable all of the above. I would definitely go there again and it was relatively cheap.

On 12/29/25 at approximately 1130 hours we brought our dog Sig to be seen due to ingesting possible…read morewild animal scat two days prior. During this visit and the phone call made to this Emergency Vet on 12/27 about the ongoing incident we had an extremely positive experience with! The staff and Veterinarian we dealt with on 12/29 were professional, kind, caring and genuine! We are from Lake Havasu so being out of town in a place we aren't familiar with while having to deal with our pups emergency issue brought upon stress and uncertainty. But because of this Emergency Vet clinic and the staff who helped us on 12/29, our nerves were put at ease and we felt a huge sense of relief! Emergency vet clinics are a busy place and people have to understand when they arrive to exercise patience as the Vet has to categorize each pet (patient) from critical to minor medical concerns. So it may take some extra time to be seen. This is common sense which I know is not as abundant in today's world lol So with that being said, I assure you Fresno Vet Specialty and Emergency Center has a professional and caring staff who are capable to attending to your animals needs! Their establishment was clean, presentable and their accommodations were pleasant! We sincerely Thank you for taking care of our Siggy and making us feel at ease!!!

Best cats. Fostered 4 kept them al. Great choice. They are all lovers. Can hardly find room in bed.read more

We took are small dog because she was having trouble peeing. We paid for an ultrasound and urine…read moretest and the determined she has a UTI and prescribed antibiotics and sent us in our merry way. Fast forward a week and she's crying and struggling to go to the bathroom. We thought constipation. After a whole night of pain we called VAC and they said they had no appointments for follow up, it wasn't the antibiotics and to go to urgent care. We ended up at a different vet who first thing palpated her bladder and felt a mass. Then took a simple xray which showed 3 large bladder stones, one of which was blocking her from going pee. I'm no Dr, but wouldn't the original ultrasound from VAC show this? Wasn't that the point of the ultrasound? Even the 2nd vet was baffled that they didn't detect 3 cheese ball sized bladder stones via ultrasound, which I hear provides more detailed information than an X-ray. Anyway, I find that surprisingly incompetent. And even if they couldn't provide the necessary treatment (surgery), I would assume they would have spotted something so obvious and offered a treatment plan. Maybe they didn't even do the ultrasound? But they certainly billed for it. Anyway, boo on you VAC. Don't go here, they messed up big time.

Today was our first visit and our German shepherd's were a bit nervous but the staff was amazing…read moreand puppies left happy and healthy.

Omg. This place is janky. First they said my cat has ONE week to live, after diagnosing him with…read moreterminal pancreatic cancer. They basically said there's no hope for him at all. Then they called a week later and said he can possibly live another 3-6 months if he had chemo. Okay, so which is it? Imminent death or several months of chemo? They are putting us through an emotional roller coaster and it's not okay at all to play with our emotions like this! They are hecka expensive, you'd think they'd do better than this. I am beyond upset at their callousness.

I have been bringing my cats to Abby Pet Hospital since I moved back from the Bay Area in 2011…read more Over the years, Kitty, Brownie, Little Kitty, and Gray have all received care here. Dr. Collins has been our primary vet, and I truly appreciate how kind and compassionate she is. She genuinely cares about her patients and takes the time to make sure they are well cared for. She has been a pillar of Abby Pet Hospital for many years, and that consistency means a lot. I'm grateful for the care my cats have received and will absolutely continue bringing them here. Thank you, Dr. Collins and the team at Abby Pet Hospital!

Although we had to make the difficult decision of sending our fur baby to eternal peace, the staff…read moreand doctor that completed the journey to the rainbow bridge showed compassion and kindness. Although it was hard to hear but she was honest about what needed to be done. I have been going to Abby pet hospital for 11 + years and take all my fur babies there. My only recommendation would be to give us fur parents a little more time and understanding when going over paperwork right away after making a tough decision. I know and completely understand policies and collection of funds in order to do these things/complete treatment. Just would've liked to have not seen paperwork right away as we were still trying to process the trauma/and heart break. Nevertheless this doesn't take a good review on the ethical part of this establishment. I do wish that before surgery we would've had some more information but unfortunately this did not occur until after and of course it was out of everyone's hands at this point due to the unknown underlying conditions, unfortunately. Love is a beautiful thing, an unexplainable feeling we have for our pets, but know and understand so deeply. Thank you Abby pet hospital doctors and staff for all you do, and for trying just like I did for my best friend. With love and gratitude.

When our 14-year-old cat, Khloe, suddenly became lethargic and not herself, we were very concerned…read more Our regular veterinarian was unavailable until the next day, and given her age, we didn't feel comfortable waiting. Armstrong Animal Hospital was able to get us in within about three hours, which we truly appreciated. Because Khloe is a senior cat, the doctor recommended being thorough. They performed a full exam, bloodwork, X-rays, and a urinalysis to rule out anything serious. All of her results came back normal, which was incredibly reassuring. Dr. Sunamar Deol took the time to explain the results clearly and walk us through what they meant, rather than just listing numbers. Dr. Deol explained that they would treat the situation conservatively as an upset stomach and nausea, and prescribed exactly what Khloe needed without over-treating. We felt listened to, informed, and supported throughout the visit. Nothing felt rushed or dismissive, and the plan made sense based on her symptoms and test results. One week later, Khloe is completely back to her normal self -- eating and drinking well, sleeping with us again, and showing her full personality. We're very grateful for Dr. Deol's thoughtful care and Armstrong Animal Hospital's ability to step in quickly when we needed help. We would absolutely recommend them, especially for senior pets who need careful, attentive evaluation.

Restored My Trust After a Tough Situation - Thank You Armstrong Pet Hospital…read more I wanted to share my recent experience with Armstrong Pet Hospital. There was an incident following a procedure with my cat Rocket that left me feeling upset and worried. However, the way the team handled it afterward truly impressed me and restored my confidence in them. They called personally to apologize, took full responsibility without excuses, and provided a very generous credit on our account. When Rocket unfortunately pulled out some of his stitches and needed urgent aftercare (including sedation and staples), they took excellent care of him and didn't charge us at all for that visit. The doctor even came out, shook our hands, and sincerely expressed how sorry they were. It really meant a lot--their accountability, compassion, and professionalism turned a difficult situation around completely. I felt genuinely heard, and now I feel much better about continuing to bring Rocket here for his care. Things can go wrong in veterinary medicine, but it's how they're addressed that matters most. Armstrong Pet Hospital stepped up in every way, and I'm grateful for their integrity and kindness. Highly recommend them--they've earned my trust back! (5 stars)